Resume of Michele Faison

1. Connecting people and defining ideas – Solving problems and creating opportunities
804.814.1907
MLFaison@gmail.com
MICHELE L. FAISON LinkedIn.com/in/MicheleFaison
PROFILE
 Communication–Simplify complex concepts orally and in writing for non-technical personnel
 Leadership–Interact with and influence people at all levels of an organization
 Training–Instruct and facilitate adult learning in formal and informal settings, in person and by webinar
TECHNICAL SUMMARY
 Extensive experience in MS Office Suite 2003-2013: emphasis in Excel, Word, Outlook, SharePoint, and
PowerPoint
 Practiced in Adobe Acrobat, Visio, MS Publisher, presentation delivery (live and Webinar, and customer service
 Knowledgeable in MS Project; Dreamweaver, Adobe Technical Communication Suite 3; SQL, HTML; Lean / Agile
development; relational database methodologies, and call ticket resolution
 Considerable work within Software Development Life Cycle (SDLC)
 Fluent in French (oral and written)
RECENT POSITIONS
Bon Secours Health System, Richmond, VA (consultant) Applications Analyst 12/2012–05/2013
Established Microsoft and Adobe applications help desk proof-of-concept for 25,000 plus-employee system; Answered
questions and resolved problems of varying complexity in these applications, particularly in Excel and Word;
Established written knowledgebase in SharePoint.
SunTrust Mortgage, Richmond, VA (contract) Technical Writer 08/2012–09/2012
Interviewed subject matter experts (SMEs) in person, by telephone and email to gather consumer banking and
mortgage information, as part of enterprise-wide project to document all policies and procedures. Used existing
templates and style guide to create new procedure documents; Adhered to tight weekly schedule according to SME
schedule in creating up to 3 procedures per week; Edited and performed final procedure reviews of other technical
writers’ work.
Allianz Assistance, Richmond, VA (contract, FTE) Market Test Configuration Specialist 01/2012–07/2012
Interpreted detailed test plans and implementation documents to configure, build, and maintain interactive marketing
messages for a production environment in tight time frames; Tested when possible on marketing partners’ test sites;
Reviewed co-workers’ product for accuracy in QA and post-verification processes.
Altria, Richmond, VA (contract) Technical Writer 05/2011–07/2011
Wrote and delivered training via webinars to off-shore service desk personnel; Wrote scripts for use by same personnel
in troubleshooting sales force technical issues with tablet PCs; Proofread content such as user guides to ensure
accuracy, quality, and consistent formatting.
Virginia Department of Alcoholic Beverage Control, Richmond, VA (contract) Technical Writer 11/2010–02/2011
Wrote and maintained user and technical documentation, developing formats and templates content delivery;
Conducted SME interviews.
SunTrust Mortgage, Richmond, VA (contract) Business Writer 07/2010–11/2010
Created end-to-end procedures describing decision processes in Federal mortgage modifications for use by auditors,
working on multiple simultaneous documents; Interviewed subject matter experts. ..
Media General, Inc., Richmond, VA (contract) Technical Writer 11/2009–05/2010
Compiled, wrote and maintained detailed content management system documentation for print, broadcast and web
properties; Collaborated with content designers, trainers, and developers in Agile environment to develop extensive user
guide in PDF format; Worked with developers and designers to document information relative to applications in order to
compile technical manual; Edited and categorized FAQs stored in SharePoint.

2. Connecting people and defining ideas – Solving problems and creating opportunities
Michele L. Faison (page 2 of 2) MLFaison@gmail.com
Federal Reserve Bank, Richmond, VA (contract) Technical Writer 01/2009–02/2009
Identified documentation gaps and unresolved technical design questions, elicited additional design requirements via
meetings with subject matter experts, organized findings into matrices.
Health Management Corporation, Richmond, VA (contract) Technical Writer (contract) 04/2008–10/2008
Gathered requirements and authored SQL programming manual; Designed Visio diagrams to depictdata flows and
describe architecture and processes;Documented requirements in web content and in organization-critical PowerPoint
presentations; Prepared draft documents of data policies and procedures; Developed and wrote business unit newsletter.
Sheltering Arms Physical Rehabilitation Centers, Mechanicsville, VA (FTE) Business Systems Analyst 03/2007–
04/2008
Elicited requirements and wrote specifications for new applications; Documented existing systems and applications in Word
and Visio; Maintained Medicare/Medicaid clearinghouse system; Gathered requirements for replacement of clearinghouse
and other business office systems.
SunTrust Bank, Inc., Richmond, VA (contract) Business Analyst 03/2006–08/2006
Eliminated more than 1,000 tables, using SQL queries to identify invalid data during transfer between servers in
preparation for conversion to new data warehouse; Documented stored procedures, tables, and views; Led
meetings between Data Warehouse Team and Line of Business, producing both meeting agenda and minutes.
Capital One Financial Services, Richmond, VA (contract) BusinessSystemsAnalyst, ProjectCoordinator 03/2003–11/2005
As BSA: Helped business customers identify and state problems and business needs; Facilitated requirements
gathering sessions; Documented clear and testable requirements; Developed and maintained requirements
traceability matrices to ensure all requirements met by design, all design elements successfully tested, and each
step signed off by customer; Assisted in developing user tests, reviewed final integrated test plan and test results;
Rewrote others’ requirements for clarity.
As Project Coordinator: Collaborated with project managers to set goals and ensure progress on timelines;
Tracked project plans, milestones, deliverables, risks, and issues in MS Project, escalating delinquent tasks and
deliverables as necessary; Coordinated project changes with Change Management; Updated progress reports and
prepared dashboards in Excel for presentation to PMO; Wrote, updated, and archived project documentation; Led,
facilitated project team meetings.
EARLY CAREER
Virginia Department of Education, Richmond, VA Systems Analyst
Led and participated on teams that re-engineered manual processes, transforming them into Oracle-based
automated systems; Developed written instructions and training; Delivered on-site training for teachers,
administrators and school division personnel when needed.
Computer Sciences Corporation, Prince George Co. VA Programmer/Analyst
State Council of Higher Education for Virginia, Richmond, VA Programmer, Programmer/Analyst
EDUCATION
Virginia Commonwealth University, Richmond, VA Post-Baccalaureate Certificate, Information Systems
Additional (non-certificate related) graduate and undergraduate level coursework:
 Financial accounting & management ● Education curriculum
University of Virginia, Charlottesville, VA B.A., French, with Distinction
 Dean’s List, College of Arts and Sciences
 Reporter, student daily newspaper
 Liaison between French majors and faculty
AFFILIATION
Society for Technical Communication (2010 – )