Franklin Scott Harter has over 26 years of experience in banking operations, consulting, project/program management, and information technology. He has led complex programs and projects for major banks involving regulatory compliance, application development, and process improvement. Currently he is a senior level consultant and program specialist seeking to leverage his extensive experience in project/program management, governance, and process excellence.

1. Franklin Scott Harter
4752 Sulphur Springs Road, Birmingham, Alabama 35226
Home: (205)823-0570 • Cell: (205) 837-5980
f_harter@yahoo.com
SUMMARY
Senior level Consulting and Program specialist with 26 years of experience in banking operations, consulting, engagement
management, government operations, project-program management and information technology/software development. Have led
and managed programs with TD Bank, Citi Bank, Regions, BB&T and Wachovia Banks. Have also managed programs within
managed services and healthcare organizations. These years of experience have led to strengths in Project/Program Management,
Program governance, Professional Services, Vendor/Client Relations and Process Excellence in enterprise settings.
VALUE PROPOSITION – SKILL SET HIGHLIGHTS
1. Consultancy Skills:
 Primary advisor in client consulting/engagement settings, Leadership roles in Process Excellence initiatives;
 Development of strategies to meet business objectives and deliver value from conceptual design, gap analysis, strategic
alignment, process and system integrations, process excellence and process improvement cycles;
 Benefit Realization and ROI in client engagement settings;
 Risk, Issues and Advisory management roles in client engagement settings while directing assessment of current and future
needs for assigned clients
 Senior Consulting Manager with Wipro Consulting Services, international and offshore experience
2. Program/Project Management:
 Effective management of projects of differing types: regulatory, application development, infrastructure, process and set up
of PMO operations;
 Certifications in various project management approaches including Project Management Institute (PMP) and IT
Infrastructure Library (ITIL);
 Development of project and program deliverables including charters, plans, communications, training, testing and roll out
strategies;
 Development of PMOs and PMO methodologies, governance frameworks and roadmaps, project management policies and
procedures, templates, business case development, requirements management, change management, risk and issues
management, alignment of pipeline demand with skill sets and organizational capacity, dashboard and reporting,
stakeholder management and steering committee logistics, mentoring junior Project Managers and Business Analysts
 Management of project budgets up to $5 million with responsibilities of costs against forecast and budget;
 Methodology Skill set (Waterfall, ITIL, Rational Unified Process, Hybrid Agile(scrum)/Waterfall)
3. Industry Experience:
 Financial Services Industry (C&S Sovran, SouthTrust, Colonial, AmSouth/Regions, TD Bank)
 Consulting (Wipro Consulting Services & Veterans Administration)
 Government (Veterans Administration)
 HealthCare (Cahaba GBA, Home-Care CRM)
 Software Development (EPL)
 Managed & Cloud Services (TekLinks)
4. Functional Experience:
 Loan Applications (Alscom, Unifi,)
 Regulatory Applications (CRA Wiz)
 Internet Banking (Corillian)
 Testing (Mercury Test Suite, Compuware)
 Helpdesk (BMC Remedy)
 CRM (Healthcare, Salesforce & Capture)

2. EXPERIENCE
Date: 10/2014 to 12/2015
Company: TD Bank, Remot e
Tit le: Senior Project Manager (Contract)
Managed t he Dodd Frank Int egrated Disclosures deployment for T D Bank. T his program managed t he w ork st reams and
applicat ions required for T D Bank t o be compliant w it h t he regulat ions by t he appointed effective date. Acted as liaison
w it h Compliance and Legal depart ments on regulat ion requirements.
Responsibilit ies & Achievement s:
 Manage d and coordinate d project act ivities for 7 w ork st reams as w ell as 26 w orking group leads
 Coordinat ed w ith 5 t echnology part ners and manage d direct reports
 Managed development of business requirements, syst em requirements and inst it uted requirements t ractability
mat rix across lines of business and t echnology
 Updat ed t he application process t o be compliant w ith regulatory change
 V alidat ion t hat lines of business and t echnology had understanding of regulat ory change
 Coordinat ed t esting across affected applicat ions
 Responsible for mont hly budget out lining monthly cost s against forecast and budget
 Accountable for end t o end t esting st rat egy across business lines and t e chnology
 Accountable for SIT , BAT and PAT t esting act ivities across t echnology and lines of business
 Coordinat ion of line of business responses t o Int ernal Audit of Int egrated Disclosures
 Ut ilized Clarit y for project reporting and t racking
 Accountable for w eekly dashboard and st eering commit tee reporting
 Accountable for t raining development and bot h int ernal and ext ernal project communications
 Coordinat ed execution/deployment activit ies for four dist inct applicat ion deployments
 Coordinat ed development of process t o manage pre and post regulat ory dat e loans
 Coordinat ed development of regulat ory process controls and policy
Date: 05/2014 to 10/2014
Company: Cahaba GBA , Birmingham, AL
Tit le: Senior Project Manager (Cont ract )
Define and manage project init iat ion planning for t he rollout of applicat ions and t echnology solut ions in support of t he
Medicare J cont ract aw ard. Part icipat e and assist w it h t he PMO Met hodology process upgrades.
Responsibilit ies and Achievement s:
 Performed gap analysis, requirement s planning, and requirement s t ract abilit y in support of t he J cont ract
aw ard
 Assist ed Lines of Business w it h change management st rat egies
 Coordinat ed governance st ructure and w orked w it h t he Lines of Business t o define int egrat ed plans and
associat ed schedules and deliverables
 W orked w it h Lines of Business t o develop budgetary t racking mechanisms
 Manage project init iat ion act ivit ies of t he banking t ransit ion from JP Morgan t o Cit ibank
 Consulted with PMO Group Manager on revisions to pipeline methodologies, project change management policy & process,
demand, capacity and execution work streams, project operations model, governance standards, organization role
development and maturity roadmap
Dat e: 01/2014 t o 05/2014
Company: Home-Care CRM, Birmingham, AL
Tit le: Senior PM/Business Transformat ion Consult ant (Cont ract )
Senior Project Manager account able for t he execut ion of healt hcare CRM applicat ion for assigned client s and act
as a business t ransformat ion consult ant in advance of company sale.
Responsibilit ies and Achievement s:
 Develop and manage full life cycle project s for t he execut ion of healt hcare CRM product s for assigned
client s; t his included requirement s, deliverables development , plan development underst anding of client
processes along w it h design and execut ion
 Develop and manage business t ransformat ion act ivit ies t hat included PMO met hodology, demand and
capacit y w ork st reams, change management and mat urit y roadmap

3. Date: 02/2013 to 11/2013
Company: TekLinks, Birmingham, AL
Title: Director of Implementations
Managed a team of 3 project managers that carried out the execution of Managed and Cloud (SaaS) services implementations across
our client base.
Responsibilities and Achievements:
 Instrumental in setting and achieving the implementation of methodologies for managing projects across the internal
business units
 Collaborated with internal engineering and network teams to drive home the client experience during all phases of client
implementations
 Developed and accomplished implementation of project methodologies in accordance with ISO9000 quality standards
 Collaborated with internal units on process improvement initiatives while achieving client needs and expectations
Date: 09/2011 to 02/2013
Company: Wipro Consulting Services, (Remote with Travel)
Title: Senior Consulting Manager
Senior Consulting Manager with accountability for client engagement leadership and direction. Undertook both the consulting
advisor/manager role, as well as, managing projects as senior member of project teams.
Responsibilities and Achievements:
 Displayed appreciation of client landscape and environment leveraging to the consulting approach
 Worked with engagement teams to establish statements of work and service level agreements
 Accountable for the delivery of the Citi Global Operations Model organization structure that covered North America, Latin
America, Europe and Asia; this was broken into two engagements
 Provided support for and coordinated consulting teams both in the U.S. and offshore (EMEA, LATAM, & Asia)
 Achieved excellent customer satisfaction scores while driving engagements across multiple locations
 Consulted with and provided governance support for Citi Bank’s Global Operating Support Model, this model covered
demand, release, capacity, change, portfolio, project execution and benefit realization work streams; conducted
research, design, socialization and client approval activities on these work streams
 Worked with Citi on the adoption and implementation of the Oracle E-Business suite of applications to support the Global
Operations Model
 Developed adoption metrics and reporting processes for the Global Operations Model work streams
 Worked closely with Citi Program Managers on schedule, delivery and program expectations
 Developed work stream playbooks and process flows
 Accountable for tracking to and management of engagement budgets and return on investment.
 Developed process improvement and lessons learned work flows and processes for the Global Operations Model
Date: 08/2007 to 09/2011
Company: Veterans Administration OI&T Support Services-National Service Desk, Tuscaloosa, AL
Title: Senior Project Manager (Contract)
Consulted with and coordinated the development and execution of enterprise PMO processes and methodologies for Field Office staff.
Responsibilities and Achievements:
 Achieved repeatable project, program, portfolio and reporting processes at the national level
 Instituted process improvement cycles while implementing the Process Improvement Board
 Developed and successfully executed ITIL based repeatable processes for demand, incident, problem, change,
availability, capacity and release management work streams
 Consulted with Support Services management on the creation of governance standards and processes
 Managed the creation of ITIL workflows and process models
 Successfully consulted and led the creation of a change management process resulting in repeatable change
management processes

4.  Worked with Support Services on the process for annual review and revisions to standard operating procedures resulting
in annual professional and repeatable procedure upgrades
 Worked with the National Service Desk to institute service level agreements
 Worked with Support Services on planning and managing the BMC Remedy implementation for the National Service Desk
while implementing an automated call distribution process for the National Service Desk resulting in quicker service for
national users
Date: 11/2004 to 08/2007
Company: AmSouth/Regions Bank, Birmingham, AL
Title: Officer/Senior IT Project Manager
Senior Technology Project Manager operating as a liaison between Information Technology and assigned lines of business. Primarily
planned, lead and managed multi departmental project teams from implementation to successful execution of operations and
technology projects.
Responsibilities and Achievements:
 Managed steering committee level projects with million dollar capitalization
 Consulted with assigned lines of business on annual technology strategic planning efforts
 Consulted with engineering and network teams on infrastructure layouts for assigned information technology projects
 Primarily responsible for electronic banking projects and initiatives
 Managed the 2004 and 2005 ATM windows operating system replacement and upgrade project to successful execution
 Led the ACD Symposium migration project for the phone channel resulting in enhanced answer times
 Executed the Returns Department Imaging application project resulting in paper reduc tion bank wide
 Responsible for mont hly project budgets out lining monthly cost s against forecast and budget
 Merger relat ed projects managed:
o AT M Conversion projects
o Regions.com int ernet banking conversion project
o Online Banking st at ements conversion project
o Home Equit y Dealer T rack upgrade project
o Bill Payment W arehouse conversion project
Dat e: 11/2002 t o 08/2004
Company: Colonial Bank (BB&T), Mont gomery, AL
Tit le: Senior Project Manager
Senior T echnology Project Manager directing and leading cross function al t eams and serving as liason bet ween Information
T echnology and assigned business unit s.
Responsibilit ies and Achievements:
 Planned, managed and successfully executed informat ion t echnology projects and t heir insert ion int o line of
business operat ions
 Consult ed w it h lines of business on st rat egic plans
 Successfully implemented t he Mercury t est product suit e of applicat ions
 Led t he successful upgrade of t he HX Cert ificat ion T racking applicat ion
 Managed t he successful execution of t he Fidelit y T ax applicat ion upgrade (1099 reporting)
 2004 Disast er Recovery Coordinat or for t est ing t hat concluded w it h several successful improvements to the
recovery process for disast ers
 Let t he upgrade and inst allat ion for t he CRA/Wiz applicat ion
 Let t esting efforts for t he Alscom applicat ion upgrade
 Responsible for mont hly project budgets out lining monthly cost s against forecast and budget
Dat e: 08/2002 t o 11/2002
Company: Bank of Alabama, Birmingham, AL
Tit le: FSH Business Consult ing (Contract)
Consult ed w it h Bank of Alabama on how t o st rategically place Loan Servicing w it hin t he organization in such a w ay that
management, loan officers, and servicing personnel gained better understanding of it s purpose and long t erm st rategic
funct ion in t he organizat ion.

5. Responsibilit ies and Achievements:
 Provided w ork flow analysis, recommendations and execution plans for improvements t o Loan Servicing activities
 Developed st affing models, st rat egic plans and t emplates along w it h recommendations for improved
organizat ional alignment
 Consult ed w it h management on adoption metrics and report ing for Loan Servicing
 Developed communication plans along w it h procedure analysis and t emplat es
Dat e: 04/2001 t o 07/2002
Company: EPL Inc., Birmingham, AL
Tit le: Program Manager
Led and managed t he PMO format ion at EPL. Managed a t eam of four t hat improved upon project execution and software
t est ing met hodologies result ing in t he implementation of repeatable project and t esting pract ices.
Responsibilit ies and Achievements:
 Successful deployment of t he Mercury T est suit e of applicat ions
 Inst rumental in init iat ing t he Rat ional Unified Process for it erat ive software development and project execution
 Est ablishment of PMO met hodologies t hat lead t o formal repeat able processes for project ex ecution
 Direct ed soft ware development project t eams, st rategic part nerships and st rat egic planning sessions
 Inst it ution of IT report ing met rics t hat gave t he organizat ion insight int o soft w are development project
performance
Dat e: 02/1993 t o 04/2001
Company: SouthTrust Bank (Wachovia), Birmingham, AL
Tit le: AVP/Program Manager
Program Manager responsible for planning, leading, managing and maint aining a portfolio of diverse and successful projects
for t he organizat ion.
Responsibilit ies and Achievements:
 Direct ed mult iple cross depart mental project t eams w hile managing projects from inception t o closure
 Management of projects included planning, resource allocat ion, scheduling, requirements, business case and
budget development
 Ment ored and managed st aff of junior Project Managers
 Successful execution of t he consolidation of t en collections departments in t o one department and facilit y
 Consult ed w it h lines of business on vendor selection for t he float management applicat ion, t his included RFP,
cost /benefit analysis and business case
 Project consult ant and liaison for t he V oice/Data convergence project w orking w it h t he Program Office,
Informat ion T echnology and Lines of Business t o conduct cost/benefit analysis and vendor selection
 Consult ed w it h assigne d lines of business on yearly t echnology st rat egic plans
 Successful deployment of t he Sales T rack applicat ion resulting in ease of access t o Branch sales dat a
 W orked w it h project t eams on t he implementation of mult iple consolidation projects affecting loan operat ions
 Led t he vendor selection process for t he new collections applicat ion
 Managed t he miscellaneous losses project result ing in low er miscellaneous losses for t he bank
Dat e: 05/1992 t o 02/1993
Company: Cent ral Parking Syst em, Birmingham, AL
Tit le: Parking Facilit ies Manager
Managed t eam of 35 parking at tendants w hile maint aining and managing daily operations of parking facilit ies at St. V incent’s
Hospit al.
Responsibilit ies and Achievements:
 Ensured daily funct ions at t his facilit y ran in efficient and smooth manner
 Mont hly financial management of parking facilit y
 Consult at ion w it h Hospit al management and st aff on best use of parking facilit ies
 Est ablished cash cont rol and equipment maint enance procedures
 Improved reporting and implemented smoother t ransition of dashboard informat ion t o Hospit al management

6. Dat e: 09/1990 t o 05/1992
Company: C&S Sovran Credit , Birmingham, AL
Tit le: Assist ant Branch Manager
Assist ed Branch Manager w it h daily branch operations
Responsibilit ies and Achievements:
 Successfully est ablished collections processes t hat led t o low est receivables balance in t he dist rict
 Assist ed w it h loan originat ion act ivit ies
 Assist ed w it h loan closing act ivit ies
EDUCATION
BA: Business Administration; Finance, 1985-1989
Birmingham Sout hern College - Birmingham, AL
Alabama Banking School; Universit y of Sout h Alabama; August, 2000
CERTIFICATIONS
Project Management Professional Cert ificat ion; February, 2007
ITIL Foundat ions Version Two Cert ificat ion ; July 2008
ITIL Pract it ioner Cert ificat ion, Combined Change Configurat ion and Release Management ; August 2008
ADDITIONAL TRAINING
ITIL Process Improvement Cycles; Sept ember 2008
ITIL Service Level Management ; January 2009
PROFESSIONAL AFFILIATIONS
PMI Birmingham Chapter (Professional Association), Birmingham Southern Alumni Association,
Kappa Alpha Order Alumni, Bluff Park United Methodist Church
ADDITIONAL SKILLS
 Microsoft Project & Project Server
 Clarity
 Primavera
 Microsoft Office Applications (Excel, Word, Visio, One Note, PowerPoint, SharePoint)
 Internal Audit Facilitation
 Software development project management
 PMLC/SDLC
 Change Management
 Vendor Management
 Project Portfolio Management
 Requirements Management
 Service Desk operations
 Strategic Planning & Process Consulting
 Research and design for consulting
Written References Available Upon Request
LinkedIn Profile: https://www.linkedin.com/in/scott-harter-pmp-itil-
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