This document provides a summary of Joseph Warren's qualifications and experience as a seasoned business and data requirements analyst. He has over 20 years of experience in roles such as systems analyst, business analyst, data analyst, and quality assurance analyst for Fortune 50 companies, government agencies, and healthcare organizations. His areas of expertise include client relationship management, systems analysis, data validation, problem resolution, and executive-level presentations.

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Joseph Warren, MS
11 Cathedral Street • Annapolis, MD 21401 • josephwarrenmdcourts@gmail.com
Seasoned & Respected Business / Data Requirements Analyst
Accomplished analyst with experience improving business decisions and driving bottom-line results in Fortune
50 companies. Exceptional facilitator, project manager, and presentation architect. Confident and accustomed to
end-user and senior management interactions. Available for 100% (client-facing) travel.
— Key Qualifications —
 Rich experience in ERP/CRM analysis and implementation, ETL/data analysis, business systems analysis,
Software Development Lifecycle (SDLC), and Information Technology systems analysis.
 Talent for identifying technology solutions to advance programmatic mission and operational objectives.
 Strong background in large database consolidations, code reconciliation/transformation, analysis of data
anomalies, and data load adjustments.
 Proven results in handling all areas of Information Systems Development Life Cycle for multi tiered Internet
based, voice activated based, workstation based, and mainframe based frontends.
 Enterprise-level success in developing business requirements documentation, creating software, and
training end users in health care, government agencies, small businesses, and DOD.
 Proficient in gathering, documenting, and following business requirements through project completion with
team accountability. Proven success in change management control and client expectation management.
 Strong skills as enterprise-level data modeler, senior-level report generator, and data analyst.
 Adept in people management, facilitating small to large meetings, and delivering executive-level
presentations. Formal training in general meeting procedures and JAD facilitation.
 Database/ERP systems: DB2, SQL, Crystal Reporting, Oracle, MS Access, PeopleSoft, SharePoint, Twine.
Programming Languages: C, Cobol, JCL, Pascal, Unix, Java, HTML, VoiceGenie, Rational Rose.
Areas of Expertise
 Client Relationship Management
 Business / Data / Systems Analyst
 Quality Assurance / Data Validation
 Complex Problem Resolution
 Cross-Functional Collaboration
 Executive-Level Presentations
 Non-Compliance Resolution
 Continuous Improvement
 Critical & Decision-Making
Professional Experience
STRATEGIC HEALTH SOLUTIONS, 2015
Quality Assurance / Data Validation Analyst
Leveraged expertise to analyze various Center for Medicare and Medicaid Services (CMS) reports, including
workload and quality assurance data to identify patterns and trends. Generated client reports.
Selected Contributions:
 Recommended changes to processes, standards, and systems based on research and objective evaluation
of processes, work products, and services.
 Extracted and prepared reports, maintaining tracking system for all data.
 Documented and encouraged management’s resolution of non-compliance issues.
MARYLAND JUDICIARY, 2010 to 2015
Systems / Data Specialist
Analyzed nuances and complexity of large diverse judicial data, and presented findings to senior leaders for
presentations to Legislature and Judiciary stakeholders.
Selected Contributions:

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 Expanded jurisdictional and statewide databases for reporting of grant metrics and provided end user
support and training statewide.
 Delivered high-level presentations regularly to judges, public officials, professional personnel, as well as
other court-related agencies on data findings and trending.
 Spearheaded and facilitated web-based and in person training sessions for court personnel. Reviewed
Maryland Legislation yearly for departmental importance and reported to senior management.
ACCEL CORPORTATION, 2009 to 2010
Business Analyst, CampusWorks at the Baltimore City Community College
Advised Enterprise Resource Planning (ERP) team at Baltimore City Community College (BCCC). Developed
matrix to integrate 120+ separate systems into a single campus-wide system. Worked heavily with the Maryland
State Regulations and the BCCC culture to ensure optimal results.
Selected Contributions:
 Conducted extensive interviews with key members of the organization to assess current business processes
and develop recommendations to redesign applications. Efforts promoted integrated, flexible and optimal
performance through Business Process Review (BPR).
 Enhanced the college’s strategic plan using tools to support selection of a document management system,
Customer Relationship Management (CRM) system, future Statements of Work (SOW), and a reporting tool.
Provided universal and ubiquitous access to educational services and developed a human capital strategy
that maximized the Return on Investment (ROI) for information technology investments.
VARIOUS COMPANIES, 2007 to 2009
Self Employed / Business Analyst
Advised multiple clients (primarily large corporate training programs), including THD & Company. Executed ROI
studies and analysis. Performed small database normalization and developed web-based ROI solutions for end
user deployment.
VERIZON, 1997 to 2007
Senior Systems Business Analyst/ Call Center Systems, Client Relationship/ Requirements Management
Drove success of the implementation of a multi-tiered, enterprise-wide repair reporting/ resolution system.
Project included web-based trouble management system (Verizon.com), voice activated trouble management
system, and workstation based application used by Verizon's 24 Copper/ FIOS Repair Resolution Centers
(approximately 5,000 users).
Selected Contributions:
 Voted ‘Most Valuable Player’ in 2002.
 Acted as a Call Center Agent for the Hurricane Katrina Relief Telethons and worked as a Central Office
Technician during work stoppages.
 Ensured compliance with Verizon’s strict internal SDLC methods and procedures.
 Facilitated and documented business requirements gathering sessions with clients, created systems design
documentation, program specifications and use cases, systems training/systems testing (test cases).
 Assigned specific tasks to appropriate individuals/teams (MS Project).
 Managed Change Control Boards for system enhancements and cost adherence.
 Traveled domestically and internationally to client sites for deployment activities.
 Provided data and support for CIO’s intranet based dashboard reporting tool.
 Supported emergency backup/disaster recovery at DR call center locations.
 Assisted with setup of work stoppage requirements gathering and systems implementation.
Prior Experience
Systems Analyst/Data Modeler for the FDIC, Talus, 1994 to 1997
Systems Analyst/Development Center, Navy Federal Credit Union, 1991 to 1994
Company Commander, United States Army Reserves (8 years)
Achieved company commander ranking within 2 years (1st Lieutenant of a Reserve Basic Training Unit)

3. Education
Master of Science in Management of Information Systems, American University, Washington, DC
Bachelor of Science in Mathematics (Minor in English), Virginia Polytechnic Institute, Blacksburg, VA