Andrea Quido has over 7 years of experience in healthcare project management, customer support, and information systems. She has strong communication, organizational, and multitasking skills and enjoys challenging tasks.

1. ____________________________________________________________________________________________
Andrea J. Quido
Tampa Florida
AndreaQuido1981@Gmail.com
(813) 732-8707
SUMMARY Self-motivated team player with strong communication, organizational and multitasking skills.
Over seven years of experience in various fields of the healthcare industry including project
management & project coordination, information systems, customer support and diagnostics.
Enjoy challenging tasks and applying innovative problem solving skills in a group or self-
managed setting. Consistently striving to gain further education and broaden skill sets.
QUALIFICATIONS
• Excel in relationship building, problem solving, decision making and workload management
• Proficiency in process development and improvement
• Strong experience with facilitation of meetings and presentations for all levels of management
• Experience managing teams up to 30
• Create and execute project plans including all phases of the project cycle
• Works well in high stress situations utilizing multi-task management
• Ability to adjust to frequent changes in scope of work & work flow
• Strong verbal communication
• Excellent ability to bridge communication between business and technology related departments
• Computer proficient
• Conflict resolution
• Meet deadlines & applicable expectations in a timely manner
• Reports generation and analysis, file/records maintenance
• Available to travel up to 100% of the time
TECHNICAL SKILLS
• General Clinical Applications: HER/EMR/ELR [setup, reporting and support], Soft Computer
Consultants (all areas noted below), Epic, Cerner, Meditech, multiple forms of HL7 inbound/outbound
interface support and testing including ADT, ELR data collection & state reporting setups for Meaningful
Use II
• Microsoft: Windows OS 97-current, Office 97-current, Project, Visio, Power Point, Outlook, Access
• Web Based: Share Point and proprietary clinical applications for Soft Computer Consultants (SCC)
• Tools & Reference: Citrix, Active Directory and Security Master, Adobe Acrobat Pro & Flash
• Troubleshooting & Support: UNIX, Linux, ASCII & GUI based environments and SQL
• Knowledge of medical terminology, experienced in relation of terminology with technology
• Medical Coding: LOINC, ICD-9/10, SNOMED (applied for HEDIS, Meaningful Use II and application
setups)
• Setup & Maintenance: Software stress/system/integrated & regression testing and reporting, database
maintenance, infrastructure and cabling setups
• Proprietary Clinical: Soft Computer Consultants application setup (implementation/upgrade) and support
for General Lab, Micro, Pathology, Genetics, Blood Bank, AR, Web, Reporting, AR, Security and
Administration {includes work with internal, third party and medical device interfaces}
CERTIFICATIONS
• Service Capability & Performance (SCP) certified

2. EMPLOYMENT HISTORY
2013 – 2015 S&P Consultants, Inc., West Bridgewater, MA
Project Manager, Sr. Application Analyst
Provide project management and coordination services as part of the Soft implementation team.
Oversee and mentor application build teams throughout multiple, simultaneous Soft module file
builds. Provide consultation on development of future state process flows and standardized
system operation. Execute multi-stage implementation and upgrade projects for multi-system
sites including integration with all other clinical systems including EMR(s), Billing and main
systems including Cerner. Coordinate with internal management, additional technical teams and
vendors to effectively understand, communicate and orchestrate project developments and system
modifications that meet client needs. Participate in additional project areas as they are assigned.
Projects
 Multi-module Meaningful Use Stage 2 upgrade of Soft products for UHS Wilson Memorial,
Binghamton General and Chenango Memorial facilities. Integration with multiple systems
and third party interfaces including reference lab and Cerner.
 Multi-module implementation of Soft products for Temple University Health Systems.
Integration with multiple systems and third party interfaces including reference lab and
Cerner.
 Multi-module Meaningful Use Stage 2 upgrade of Soft products for Slidell Memorial
Hospital, Slidell Louisiana. Integration with multiple systems and third party interfaces
including reference lab and Cerner.
2012 - 2013 Humana Health and Wellness, Louisville, KY
Clinical HEDIS Reporting Consultant
Project planning and road mapping for conversion of manual reporting and data collection
processes to automated work flows. Assist department of HEDIS data collection and reporting in
process development to expedite tasks more efficiently. Provide consult on and work with
vendors on automated processes to provide higher level accuracy and more robust statistic
reports.
 Process improvement, data collection requirements & creating SOP documentation
 Work with PL/SQL data mining, schema validation, queries & imports
 Use of HL7 & additional LIS data output mapping & coding for LOINC, IC-9/10 & HCPCS
 Provide consult on & assisted in employee on boarding, training and task assignment
2010 - 2012 Kindred Healthcare, Louisville, KY
Implementation Service Project Manager
Project planning and road mapping for conversion of manual reporting and data collection
processes to automated work flows. Assist department of HEDIS data collection and reporting in
process development to expedite tasks more efficiently. Provide consult on and work with
vendors on automated processes to provide higher level accuracy and more robust statistic
reports.
 Provided onsite training and support including basic PC skills, clinical applications,
scanning & printing.
 Researched and updated all required materials needed for successful execution of project
objectives.
 Reviewed and provided comments on the adequacy of documents and took necessary steps to
cure any deficiencies.
 Assisted with stress & QA testing and development of proprietary admissions application.
 Maintained multiple projects at various stages of progress from office as well as during
100% travel.
 Participated in the training and development of associates in various positions.
 Managed in office and field teams of up to 15 associates.
 Introduced more efficient process for data collection from facilities.
 Acted as subject matter expert & analyst for multiple proprietary software implementations
and development.
2006 - 2010 Soft Computer Consultants, Clearwater, FL

3. Software Support Analyst
Provide professional and software support and consultation services to clients worldwide for
various types of medical facilities. Assist with meaningful recommendations for product
improvement and service quality to clients & internal management for applications related to
multiple areas of medical diagnostics. Actively participate throughout implementation and
upgrade processes including in-house remote pc access and on-site client training.
 Assign appropriate level of criticality to all client issues.
 Participate in the instruction of and attend presentations pertaining to continued education
on HIPPA, CAPA, JCAHO and FDA standards
 Setups for clinical test LOINC and ICD9/ICD10 codes
 Investigate and resolve client software functionality, scanning, printer/fax and remote
printing connection issues, reporting, billing, interfaces, multisite, clinical setup, security
and hardware problems in a timely manner.
 Primary contact for clients throughout the software and/or database implementation and
upgrade phases with sole responsibility for ensuring a high level of client satisfaction.
 Educate associated staff members on analytical findings, resolutions and related
troubleshooting techniques.
 Work with HL7 message identifiers and HTML application analysis. In depth work in both
ASCII and GUI base environments, as well as LINUX/UNIX operating system on a daily
basis.
EDUCATION Erwin Technical Center
Tampa, FL
Medical Laboratory Technology Vocational Certification
June 2006