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Visual definitions of UX ( Restored )

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More than 370 visual definitions of UX : User Experience, Customer Experience, Service Design, Design Thinking, Lean UX, Usability diagrams from 1970 till 2017.

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Visual definitions of UX ( Restored )

  1. 1. Visual Definitions of User Experience Collected by Gena Drahun 372 definitions, 26 April 2017
  2. 2. This collection started with 12 diagrams collected for the keynote presentation at the first “UX Russia” conference in 2007. Now, 8 years later there are more than 300 diagrams.
  3. 3. The goal is not to collect all the UX diagrams but rather to present the diversity of ideas, evolution of the concept of UX, relations of UX with the other disciplines (such as CX, Service Design, Lean/ Agile, Design Thinking).
  4. 4. • ISO 9241-210:2010 • Before UX • Triangle • Stool • Venn Diagram • Iceberg • Honeycomb • Cycle, Journey • Umbrella • Pyramid • Euler Diagram • Set of Layers UX can be visually defined as: • Rainbow • Circles • Cube, 3D Space • Funnel, Diamond • Squiggle • UX Maturity • Process • Agile, Lean UX • Value Progression • Design Research • Design Thinking • Innovation • Other
  5. 5. ISO 9241-210:2010 Official definition To Contents
  6. 6. User Experience is person's perceptions and responses resulting from the use and/or anticipated use of a product, system or service https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-1:v1:en
  7. 7. Note 1: User experience includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviours and accomplishments that occur before, during and after use. Note 2: User experience is a consequence of brand image, presentation, functionality, system performance, interactive behaviour and assistive capabilities of the interactive system, the user's internal and physical state resulting from prior experiences, attitudes, skills and personality, and the context of use. https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-1:v1:en
  8. 8. BEFORE UX To Contents
  9. 9. Tom Stewart, 1976 http://www.system-concepts.com/articles/usability-articles/2008/usability-or-user- experience-whats-the-difference.html
  10. 10. Bruce Archer, 1979 https://monoskop.org/images/2/2f/Archer_Bruce_1979_Design_as_a_Discipline.pdf Archer, Bruce, 'Design as a Discipline', Design Studies, Vol 1, No 1, July 1979
  11. 11. Elizabeth B.-N. Sanders, 1992 “For products to be successful in the 1990s, they will need to meet customer needs simultaneously from three perspectives: usefulness, usability and desirability” Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the 1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992
  12. 12. TRIANGLE To Contents
  13. 13. Larry Keely, 1999 or earlier http://www.cooper.com/category/strategy/page/3/
  14. 14. Eric Armstrong, 2000 http://www.treelight.com/startup/TetrahedralModel.html
  15. 15. Karen McGrane, 2009 http://www.slideshare.net/KMcGrane/week-1-ixd-history-course-overview
  16. 16. http://changeorder.typepad.com/weblog/2011/09/the-tipsy-triangle-of-software- startupdom.html - more David Sherwin, 2011
  17. 17. Christina Wodtke, 2013 http://www.eleganthack.com/a-simple-model-for-user-experience-design/
  18. 18. Dan Schmidt, 2014 https://productlogic.org/2014/06/22/the-product-management-triangle/
  19. 19. Dan Schmidt, 2016 https://productlogic.org/2016/05/12/the-fundamental-tension-in-product/
  20. 20. UX STOOL To Contents
  21. 21. Donald Norman, 1998 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998
  22. 22. Michael Cummings, 2010 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998 http://uxdesign.com/ux-defined
  23. 23. Unix Design Office, 2012 http://www.unix-d.co.jp/en/ux/103.shtml http://www.unix-d.co.jp/en/ux/102.shtml
  24. 24. VENN DIAGRAM To Contents
  25. 25. Paul Lasseau, 1980 Paul Lasseau, Graphic Thinking for Designers & Architects, 1980
  26. 26. Nathan Shedroff, 1994 http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/ info_interac_design_unified_nathan.pdf
  27. 27. Alan Cooper, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed- design-process.html
  28. 28. Alan Cooper, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design- process.html
  29. 29. Cagan & Vogel, 2001 Creating Breakthrough Products: Innovation from Product Planning to Program Approval , Jonathan Cagan Craig Vogel, Financial Times Press, 2001
  30. 30. Louis Rosenfeld & Jess McMullin, 2001 http://louisrosenfeld.com/home/bloug_archive/000024.html
  31. 31. Jess McMullin, 2002 - 2003 http://boxesandarrows.com/searching-for-the-center-of-design/
  32. 32. Jim Euchner, 2003 http://www.peterme.com/archives/week_2003_10_19.html
  33. 33. Peter Morville, 2004 http://semanticstudios.com/publications/semantics/000029.php
  34. 34. Alan Cooper, 2006 Alan Cooper, ‘About Face 3’, Wiley, 2006
  35. 35. David Armano, 2007 http://darmano.typepad.com/logic_emotion/2007/02/meet_ed_experie.html
  36. 36. Joe Lamantia, 2008 http://www.uxmatters.com/mt/archives/2008/04/designing-ethical-experiences- some-practical-suggestions.php
  37. 37. Trevor van Gorp, 2009 http://boxesandarrows.com/emotional-design-with-a-c-t-part-2/
  38. 38. Jesse James Garrett, 2009 http://www.peterme.com/2012/09/04/reframing-ux-design/
  39. 39. Jesse James Garrett, 2012 http://www.nealite.com/blog-en/events/ux-paris-jesse-james-garrett-video-8105.htm
  40. 40. Oliver Reichenstein, iA, 2009 http://www.f lickr.com/ph otos/formfor ce/with/3663 684287/ http://ia.net/blo g/the-spectrum- of-user- experience-1/ http://cloudfron t6.ia.net/wp- content/upload s/2010/09/IA- on-iA_1- 0_ORN.pdf
  41. 41. Jeremy Johnson, 2009 http://www.slideshare.net/jeremy/2010-and-beyond
  42. 42. Nathan Shedroff, 2009 http://www.slideshare.net/ixdasf/keynote-presented-by-nathan-shedroff
  43. 43. Nathan Shedroff, 2009 http://www.slideshare.net/NathanShedroff/meaningful-experiences/41
  44. 44. Nathan Shedroff, 2009 http://www.slideshare.net/NathanShedroff/meaningful-experiences/27
  45. 45. Emily Leahy-Thieler, 2010 https://upgradenow.wordpress.com/2010/03/06/experience-design-is-an-understanding-help- me-with-mine/
  46. 46. Erik Flowers, 2011 http://www.helloerik.com/treatise-on-user-experience-design-part-1
  47. 47. Oliver King , 2011 https://vimeo.com/23582440
  48. 48. Flow Bohl, 2012 http://www.79er.com/blog/articles/The-value-of-UX-design--6-principles.php /
  49. 49. Maria Cordell, 2012 http://www.slideshare.net/AdaptivePath/two-brains-ux-week-2012
  50. 50. Bill Welch, 2013 http://www.medicaldesignbriefs.com/component/content/article/16536/
  51. 51. Michael Allenberg, 2013 http://onespring.net/user-experience/achieving-the-ideal-end-user-product-experience/
  52. 52. Christina Wodtke, 2013 https://twitter.com/cwodtke/status/387671260538228736/photo/1/large
  53. 53. Kary Bodine, 2013 http://blogs.forrester.com/kerry_bodine/13-10-04 how_does_service_design_relate_to_cx_and_ux
  54. 54. Rob Millar, 2013 based on Kary Bodine,2013 http://experiencezen.com/why-service-design-cx-and-ux-are-all-part-of-a-bigger- customer-led-world/
  55. 55. Andrew Sikorskiy, 2014 based on Kary Bodine & Rob Millar http://www.slideshare.net/atermath/sikorskiy-ux-future
  56. 56. Setphen Fishman, 2014 based on Kary Bodine http://www.cmswire.com/cms/customer-experience/an-experience-design-primer- service-design-ux-cx-devops-027036.php#null
  57. 57. Nathalie Hanson, 2016 https://nataliehanson.com/blog/
  58. 58. Cathy Wang, 2014 http://www.slideshare.net/cathycracks/crafting-experience-strategy
  59. 59. Corey Stern, 2014 http://uxmag.com/articles/cubi-a-user-experience-model-for-project-success
  60. 60. Dave Gray, 2014 (UX Humor) http://www.slideshare.net/dgray_xplane/ux-framework-30493584
  61. 61. Bruce Temkin, 2014 https://experiencematters.wordpress.com/2014/10/17/customer-experience-success- effort-emotion/
  62. 62. Banke Kersten, 2015 http://methodbites.com/introduction-to-service-design-and-customer-experience/
  63. 63. Peter W. Szabo, 2015 - 2016 https://www.linkedin.com/pulse/how-deliver-outstanding-digital-experience-2016- peter-w-szabo
  64. 64. Peter Fossick, 2016 (?) https://peterfossick.co/services/ux-design/
  65. 65. Joshua Ogle, 2017 https://robots.thoughtbot.com/designing-for-the-web
  66. 66. UX ICEBERG To Contents
  67. 67. Peter Morville, 2000 http://argus-acia.com/acia_event/morville_session.html
  68. 68. Dick Berry, IBM, 2000 http://www.ibm.com/developerworks/library/w-berry/
  69. 69. Trevor van Gorp, 2007 http://www.slideshare.net/trevor.vangorp/ux-iceberg1
  70. 70. ?, 2013 (?) http://www.business2community.com/content-marketing/good-content-tip-iceberg- 0699034#!o2Nic
  71. 71. UX HONEYCOMB To Contents
  72. 72. Jesse James Garrett, 2003 http://www.adaptivepath.com/ideas/nine-pillars-of-successful-web-teams/
  73. 73. http://failforward.wordpress.com/2013/11/23/i_am_back/ Megan Ellinger, 2013 Based on JJ Garrett, 2003
  74. 74. Peter Morville, 2004 http://semanticstudios.com/publications/semantics/000029.php
  75. 75. James Melzer, 2005 http://jamesmelzer.com/morville-facets.html
  76. 76. Peter Morville, 2007 http://findability.org/archives/000184.php
  77. 77. Gene Smith, 2007 http://nform.com/publications/social-software-building-block
  78. 78. Paul Veugen, 2010 http://www.usefulusability.com/interview-paul-veugen-founder-of-usabilla/
  79. 79. Matthew Hodgson, 2011 https://www.flickr.com/photos/magia3e/6265353168/in/photostream/
  80. 80. Matthew Hodgson, 2011 https://www.flickr.com/photos/magia3e/6306620541/in/photostream/
  81. 81. UX CYCLE, JOURNEY To Contents
  82. 82. Joseph Campbell, 1949 Campbell, Joseph. The Hero with a Thousand Faces. Princeton: Princeton University Press, 1949
  83. 83. Izac Ross, 2015 Based on Joseph Campbell http://www.slideshare.net/zaic/narrative-as-prototype-41077846
  84. 84. Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990
  85. 85. Louis Rosenfeld, Jess McMullin, 2002
  86. 86. UPA/ UXPA, 200? https://uxpa.org/resources/about-ux
  87. 87. Jess McMullin, 2003 - 2004 http://nform.com/files/experience_cycle.pdf
  88. 88. Magnus Revang, 2007 http://userexperienceproject.blogspot.com/2007/02/restructuring-user- experience-honeycomb.html
  89. 89. Magnus Revang, 2007 http://userexperienceproject.blogspot.com/2007/04/user-experience-wheel.html
  90. 90. Mark Boniface, 2015 based on Magnus Revang, 2007 http://www.bonimedia.com/definition-of-a-great-user-experience-no-one-notices-it/
  91. 91. Peter Boersma, 2009
  92. 92. Akendi, before 2011 http://www.akendi.com/process/end-to-end-experience-lifecycle/
  93. 93. Akendi, 2014 http://www.akendi.com/process/end-to-end-experience-lifecycle/
  94. 94. Elizabeth Bacon, 2009- 2013 http://en.dailysocial.net/post/guest-post-who-participates-in-ux http://kimpearson.net/?p=1339
  95. 95. Elizabeth Bacon, 2009- 2013 http://elizabethbacon.com/fields-of-user-experience-sundial-model/fields-of-user- experience-sundial-model-2/
  96. 96. Hannes Robier, 2015 Based on Elizabeth Bacon, 2009- 2013 https://www.linkedin.com/pulse/usability-versus-user-experience-hannes-robier
  97. 97. Hannes Robier, 2015 https://www.linkedin.com/pulse/usability-versus-user-experience-hannes-robier
  98. 98. Hannes Robier, 2015 https://www.linkedin.com/pulse/user-experience-versus-customer-hannes- robier?trk=prof-post
  99. 99. Hannes Robier, 2015 https://www.linkedin.com/pulse/user-experience-versus-customer-hannes- robier?trk=prof-post
  100. 100. Provis Media, 2012 http://blog.provismedia.com/wp-content/uploads/2012/06/user-experience-lifecycle.pdf
  101. 101. Kenneth J,Weiss, 2012 http://kennethjweiss.com/2012/04/01/ux-life-cyce/
  102. 102. Gray Holland, 2013 http://www.grayholland.com/experience-chain//
  103. 103. Gray Holland, 2013 http://www.grayholland.com/experience-chain//
  104. 104. Holger Maassen, 2013 http://ux4dotcom.blogspot.de/2013/09/shaping-future-ecommerce.html
  105. 105. Holger Maassen, 2013 http://ux4dotcom.blogspot.de/2013/09/shaping-future-ecommerce.html
  106. 106. Amith Parameshwara, 2014 http://www.cmswire.com/cms/customer-experience/the-6-pieces-of-the-customer- experience-puzzle-023789.php
  107. 107. Izac Ross, 2015 http://izacross.com/lux/Neck_Down_Designing_Liz_Burrow_Izac_Ross.pdf
  108. 108. UX UMBRELLA To Contents
  109. 109. Peter Boersma, 2004 (“UX Comb”) http://beep.peterboersma.com/2004/11/t-model-big-ia-is-now-ux.html
  110. 110. Nathaniel Davis, 2011-2013 http://www.methodbrain.com/dsia/resource/ux-design-practice-verticals.cfm
  111. 111. Kimmy Paluch, 2006 http://www.montparnas.com/articles/what-is-user-experience-design/
  112. 112. UX Net, 2005 http://uxnet.org/devcon.html
  113. 113. Dan Willis, 2011 http://www.slideshare.net/uxcrank/the-ux-umbrella
  114. 114. UX PYRAMID To Contents
  115. 115. Elizabeth B.-N. Sanders, 1992 Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992
  116. 116. Richard Buchanan, 1992 - 1998 http://www.ida.liu.se/~steho/und/viskult/468816.pdf Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20. http://www.jstor.org/stable/1511637 Richard Buchanan, Wicked Problems in Design Thinking, Design Issues VIII, Number 2 Spring 1992
  117. 117. Donald Norman, 1998 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998
  118. 118. Lyndon Cereo, 2001 (2009?) http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs
  119. 119. BJ Fogg, 2003 http://www.bjfogg.com/
  120. 120. Hancock, Pepe & Murphy , 2005 http://www.slideshare.net/laurenlmurphy/hedonomics/
  121. 121. Stephen Anderson, 2006 http://www.poetpainter.com/thoughts/file_download/11
  122. 122. UX1Korea, 2010 based on Stephan Anderson, 2006 http://ux1korea.tistory.com/entry/UX-Pyramid
  123. 123. James Rait, 2006 - 2008 http://ic-pod.typepad.com/design_at_the_edge/2008/04/design-pyramid.html
  124. 124. Kathy Sierra, 2007 http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_ afte.html
  125. 125. Bryan Eisenberg, 2007 http://www.clickz.com/clickz/column/1695595/conversion-rate-optimization- upside-down
  126. 126. Antony Tseng, 2010 http://uxmovement.com/thinking/are-you-meeting-the-user-experience-hierarchy-of-needs/
  127. 127. Stephen Bradley, 2010 http://www.smashingmagazine.com/2010/04/26/designing-for-a-hierarchy-of-needs/
  128. 128. Samuel Ericson, 2010 http://blog.samuelericson.com/2010/07/a-company-ux-maturity-model/ * Version with the higher resolution is currently unavailable.
  129. 129. David Sherwin, Justin Maguire, 2010 http://www.slideshare.net/frogdesign/work-in-progress-thoughts-on-design-leadership * Version with the higher resolution is currently unavailable.
  130. 130. David Sherwin, Justin Maguire, 2010 http://www.slideshare.net/frogdesign/work-in-progress-thoughts-on-design-leadership
  131. 131. http://www.adaptivepath.com/ideas/a-model-for-ux-career-growth/ Will Evans, Leah Buley, 2010 based on Sherwin & Maguire, 2007
  132. 132. http://foxesandsparrows.typepad.com/foxes_and_sparrows/2010/06/ a-model-for-ux-career-growth.html Cecilia Brenner, 2010 based on Evans & Buley, 2010
  133. 133. Dave Burke, 2011 http://daveburke.com/blog/2011/3/28/the-ux-hierarchy-of-needs-to-be-fixed.html
  134. 134. Stefan Klocek, 2012 http://uxdesign.smashingmagazine.com/2012/09/27/fixing-broken-user-experience/
  135. 135. Andrew Wright, 2013 http://nform.com/blog/2013/05/user-experience-debt
  136. 136. Lexden Group, 2014 https://lexdengroup.wordpress.com/2014/05/13/how-to-start-a-customer-experience-strategy- 45-remember-once-you-are-in-you-are-in/
  137. 137. Stefanie Russo, 2013 http://ithinkidesign.wordpress.com/2013/03/26/design-wars/
  138. 138. Augie Ray , 2015 http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html
  139. 139. Augie Ray , 2015 http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html
  140. 140. Adriaan Fenwick,2015 http://www.designandux.com/2015/02/15/ux-of-software-things/
  141. 141. Diana Harrelson, 2015 http://www.cyber-anthro.com/2015/01/ux-pyramid/
  142. 142. Jo Porter, Aral Balkan, Laura Kalbag 2015 https://ind.ie/ethical-design/
  143. 143. Peter Fossick, 2016 http://www.factotum-design.co.uk/1324-2/
  144. 144. Julie Zhuo, 2016 https://medium.com/the-year-of-the-looking-glass/design- illustrated-in-3-charts-128ae8ff22fe - .g4pvhhewk The Ambition Hierarchy of Designers
  145. 145. EULER DIAGRAM To Contents
  146. 146. Nathan Shedroff, 1994 http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/ info_interac_design_unified_nathan.pdf
  147. 147. Nathan Shedroff, 2004
  148. 148. Chalis Hodge, 2001 http://www.challishodge.com/models_edequation.html
  149. 149. Holger Maasen, 2006 http://boxesandarrows.com/ux-design-planning-not-one-man-show/
  150. 150. Dan Saffer, 2006
  151. 151. Dan Saffer, 2008 http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/
  152. 152. Dan Saffer, 2009 http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/
  153. 153. David Maluof / David Heller, 2009 http://www.slideshare.net/dmalouf/designing-ajax-other-rich-internet-applications/
  154. 154. Envis Precisely GMBH,, 2009 based on Dan Saffer
  155. 155. Berkeley, 2011 http://inews.berkeley.edu/articles/Apr-May2011/BA-UX
  156. 156. Peter Merholz, 2012 http://www.peterme.com/2012/09/ “UX design isn’t all of those disciplines. UX design is not design-as-execution. UX design is what’s left.” http://vimeo.com/52634329
  157. 157. ITGM20 for Wikipedia, 2012 http://en.wikipedia.org/wiki/Interactive_design
  158. 158. http://visual.ly/disciplin es-user-experience- design Envis Precisely GMBH, based on Dan Saffer, 2013
  159. 159. Brainmates, 2013 http://www.slideshare.net/brainmates/customer-research-briefly-explained
  160. 160. LAYERS OF UX To Contents
  161. 161. Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990
  162. 162. Scott McCloud, 1994 Understanding Comics: The Invisible Art, Scott McCloud, HarperCollins, 1994
  163. 163. Jesse James Garrett, 2000 http://www.jjg.net/elements/pdf/elements_ch02.pdf
  164. 164. Jesse James Garrett, 2000 http://www.jjg.net/elements/pdf/elements.pdf
  165. 165. Bob Baxley, 2003
  166. 166. George Olsen, 2003 http://boxesandarrows.com/files/banda/expanding_the_approaches_ to_user_experience/uxapproachesmodel.pdf
  167. 167. Mark Retting, 2003 - 2004 http://www.slideshare.net/mrettig/interaction-design-history
  168. 168. Julian Missig, 2006 http://julian.missig.org/index-old.html
  169. 169. Dmitry Pavlov, 2007
  170. 170. Michael Cummings, 1999 -2010 http://uxdesign.com/ux-defined
  171. 171. Helge Tennø , 2010 http://www.180360720.no/index.php/archive/design-and-identity-part-3-identities/
  172. 172. http://luiscorrea.wordpress.com/2010/03/31/comunicabilidad-paradigma-de-la- interaccion-humano-computador/#more-24 Luis Correa, 2009
  173. 173. David Shervin & David Conrad, 2010 http://changeorder.typepad.com/files/elementsofdesignstudioexperience_v1.pdf
  174. 174. http://www.upf.edu/hipertextnet/en/numero-11/website_design.html Cristòfol Rovira, Mari Marcos, 2013
  175. 175. http://www.upf.edu/hipertextnet/en/numero-11/website_design.html Bob Royce and Dan Klyn, 2013
  176. 176. Janice Fraser & Kate Rutter, 2013 http://www.slideshare.net/leanuxsg/lean-ux-week-2013
  177. 177. Dave Landis, 2013 http://files.meetup.com/4036242/Dave Landis Presentation on Lean UX Design and Agile.pdf
  178. 178. UX RAINBOW To Contents
  179. 179. Richard Dalton, 2007 http://mauvyrusset.files.wordpress.com/2007/06/rainbowplanes-6-15-2007.pdf
  180. 180. Jess McMullin, 2007
  181. 181. Elizabeth B.-N. Sanders & P.J. Stappers, 2014 http://keithresearch.com/wp-content/uploads/2012/03/Probes-toolkits-and- prototypes-three-approaches-to-making-in-codesigning.pdf
  182. 182. UX CIRCLES To Contents
  183. 183. Cure.at (?), 2005 or earlier (?) http://www.cure.at/userexperience
  184. 184. Banke Kersten, 2015 http://methodbites.com/introduction-to-service-design-and-customer-experience/
  185. 185. Christian Rohrer, NNg, 2008 http://www.youtube.com/watch?v=m9wZrQ6DxgY
  186. 186. Florian Weiss, 2010 https://en.wikipedia.org/wiki/File:Dm-definition.pdf
  187. 187. James Kelway, 2012 http://userpathways.com/2012/01/six-circles-an-experience-design-framework/
  188. 188. CUBE / 3D SPACE To Contents
  189. 189. Nathan Shedroff, 1994 http://www.nathan.com/thoughts/unified/18.html
  190. 190. Richard Buchanan, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design- process.html
  191. 191. Michael Zuschlag, 2010 http://www.zuschlogin.com/?p=149
  192. 192. FUNNEL, DIAMOND To Contents
  193. 193. John Chris Jones, 1970 (adapted) http://designbetterbusiness.wordpress.com/2013/06/03/design-approach-to- business-models/ http://www.smsys.com/pub/dsgnmeth.pdf
  194. 194. Paul Lasseau, 1980 Paul Lasseau, Graphic Thinking for Designers & Architects, 1980
  195. 195. Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990
  196. 196. UK Design Council, 2005 http://www.designcouncil.org.uk/designprocess
  197. 197. Bill Buxton, 2007, based on Pugh, 1990 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  198. 198. Bill Buxton, 2007 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  199. 199. IDEO, 2009 http://www.ideo.com/work/human-centered-design-toolkit/
  200. 200. http://changeorder.typepad.com/weblog/2009/11/the-long-ow-fulfilling-on-the- promise-of-humancentered-design.html David Sherwin, 2009 Based on IDEO, 2009
  201. 201. Akendi, 2009 http://www.slideshare.net/adubidada/akendi-usability-design/
  202. 202. Nathan Shedroff, 2009 http://rosenfeldmedia.com/books/design-is-the-problem/
  203. 203. Oliver King, 2010 http://www.slideshare.net/Emerce/edau2010-oliver-king
  204. 204. Windahl Finnegan, 2011 http://windahl.com/2011/04/ux-and-the-agile-process/
  205. 205. David Carr, 2012 http://www.slideshare.net/djc1805/what-is-ux-14166125
  206. 206. David Carr, 2012 http://www.slideshare.net/djc1805/what-is-ux-14166125
  207. 207. David Carr, 2012 http://www.slideshare.net/djc1805/what-is-ux-14166125
  208. 208. Milan Guenter, 2012 https://www.flickr.com/photos/enterprisedesignassociates/873718784 7/in/album-72157633477594565/
  209. 209. Don Norman, 2013 •Norman, D. A. (2013). Design of Everyday Things: Revised and Expanded. New York: Basic Books. London: MIT Press
  210. 210. Peter Merholz, 2013 http://www.peterme.com/2013/09/26/the-double-diamond-model-of-product- definition-and-design/
  211. 211. Christina Li, 2013 Basic proposition requirements Quant/ Qual User testing Workstreams Planning User testing http://ii-worldwide.com/wp-content/uploads/2013/05/BCS.pdf
  212. 212. Chuck Mallott, 2013 http://www.slideshare.net/chuckmallott/ux-platform14
  213. 213. Robert Bye, 2014 http://www.robertbye.com/design/africabike
  214. 214. Kaishin Chu, 2014 http://www.slideshare.net/kaishin/service-design-vancouver-meet- up-hands-on-workshop-research-techniques-i
  215. 215. Alexander Cowan, 2015 http://www.slideshare.net/kaishin/service-design-vancouver-meet- up-hands-on-workshop-research-techniques-i
  216. 216. Frishberg & Lambdin, 2016 http://www.presumptivedesign.com/posts/knowledge-share-emerge/
  217. 217. Sam Dunne, 2016 https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design- thinking-89ea28f47a63 - .ion594dlf
  218. 218. Dan Nessler, 2016 https://medium.com/digital-experience-design/how-to-apply-a-design-thinking- hcd-ux-or-any-creative-process-from-scratch-b8786efbf812 - .hc7a683xt
  219. 219. Jasper Liu, 2016 https://medium.com/good-design/visualizing-the-4-essentials-of-design-thinking- 17fe5c191c22 - .ry25b3v95
  220. 220. Heather McGowan, 2016 https://www.linkedin.com/pulse/education-accelerated-change-imperative- design-learning-mcgowan?trk=prof-post
  221. 221. SQUIGGLE To Contents
  222. 222. Tim Brennan, ~1990 http://www.dubberly.com/articles/how-do-you-design.html
  223. 223. Damien Newman, before 2006 http://v2.centralstory.com/about/squiggle/
  224. 224. Elizabeth B.-N. Sanders & P.J. Stappers, 2008 http://studiolab.ide.tudelft.nl/manila/gems/contextmapping/PreprintDraft.pdf
  225. 225. Michael DiTullo, 2008 http://www.thinkdrawmake.com/ https://tacolab.com/
  226. 226. Milan Guenter, 2012 https://www.flickr.com/photos/enterprisedesignassociates/873830630 8/in/album-72157633477594565/
  227. 227. Austin Govella, 2014 based on Newman, 2006 http://www.agux.co/blog/information-architecture-in-the-design-and- development-process/
  228. 228. Elizabeth B.-N. Sanders & P.J. Stappers, 2014 http://keithresearch.com/wp-content/uploads/2012/03/Probes-toolkits-and- prototypes-three-approaches-to-making-in-codesigning.pdf
  229. 229. Alex Osterwalder, 2015 based on Newman, 2006 https://twitter.com/AlexOsterwalder/status/553077073364140032/photo/1
  230. 230. UX MATURITY To Contents
  231. 231. Philip B. Crosby, 1979 Crosby, Philip (1979). Quality is Free. McGraw-Hill. ISBN 0-07-014512-1 http://www.qualityandproducts.com/2012/07/09/crosbys-quality-management-maturity-grid/
  232. 232. Conner, D.R. and Patterson, R.B.,1982 Conner, D.R. and Patterson, R.B. (1982) Building Commitment to Organizational Change. Training and Development Journal, 36(4), 18-30. Dawson, S.J.N.D.
  233. 233. Watts Humpreyared, 1988 http://www.sei.cmu.edu/reports/87tr011.pdf http://classes.bus.oregonstate.edu/fall-07/ba371/sdlc.html Capability Maturity Model (CMM)
  234. 234. Jared Spool, 1997 - 2007 http://www.uie.com/articles/market_maturity/ Stage Users Want UX Focus Developers Focus on 1 Technology a.k.a. Raw Iron The basic capability Getting the technology working = The product works Technical issues and delivery 2 Features (a.k.a. Checklist Battles ) The best set of features Getting the right features Adding features and fixing bugs 3 Experience (a.k.a Productivity Wars ) To get their work done better and faster Getting the right experience = Easy to learn, fast, powerful Performance support, reducing technical support costs 4 Integration Transparency Lowest cost Integration into bigger experiences = The product is invisible Reducing costs or seeking new markets
  235. 235. Jonathon Earthy, 1998 http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/usability- maturity-model%5B1%5D.pdf
  236. 236. Danish Design Center, 2003 - 2007 http://www.seeplatform.eu/casestudies/Design%20Ladder
  237. 237. Eric Schaefer, HFI, 2004 Schaffer, E. (2004), The Institutionalization of Usability: A step-by-step guide. Addison Wesley: New York.
  238. 238. Adaptive Path, 2004 http://www.adaptivepath.com/uploads/documents/apr-005_businessvalue.pdf
  239. 239. Jess McMullin, 2005
  240. 240. Jacob Nielsen, 2006 UX Maturity Stage Featuring Time to next stage 1: Hostility Developers simply don't want to hear about users or their needs Up to decades 2: Developer-Centered Design team relies on its own intuition 2-3 years 3: Skunkworks Guerilla user research or external usability experts 2-3 years 4: Dedicated Budget Usability is planned for 2-3 years 5: Managed Someone to think about usability across the organization 6-7 years 6: Systematic Process Tracking user experience quality 6-7 years 7: Integrated User- Centered Design Employing usability data to determine what company should build ~ 20 years 8: User-Driven Corporation Usability affects corporate strategy and activities beyond interface design ~40 years to get from start http://www.nngroup.com/articles/usability-maturity-stages-1-4/ http://www.nngroup.com/articles/usability-maturity-stages-5-8/
  241. 241. Jacob Nielsen, 2013 https://www.youtube.com/watch?v=sELOUAmFHjA
  242. 242. Stage 7: User-Driven Corporation - 40 years Stage 6: Integrated UCD - 20 years Stage 5: Systematic Process - 13 years Stage 4: Managed - 7 years Stage 3: Dedicated Budget - 4 years St age 2: Skunkworks- 2 years Stage 1: Developer-Centered Gena Drahun, 2015 based on Jacob Nielsen, 2006 Average time to reach UX Maturity,years Gena Drahun, 2015 based on Jacob Nielsen, 2006 https://www.linkedin.com/pulse/wicked-truth-ux-maturity-gena-drahun
  243. 243. Bruce Temkin, 2007 https://www.adobe.com/enterprise/pdfs/customer-experience-journey.pdf
  244. 244. Bruce Temkin, 2008 http://experiencematters.wordpress.com/2008/09/18/the-customer-experience- journey/
  245. 245. Bruce Temkin, 2007 https://www.adobe.com/enterprise/pdfs/customer-experience-journey.pdf
  246. 246. Jess McMullin, 2008 - 2009
  247. 247. Sabine Juninger, 2009 Junginger, S. Design in the organization: Parts and wholes. Design Research Journal, 2, 9 (2009), Swedish Design Council (SVID), 23-29. http://www.dubberly.com/articles/stevejobs.html
  248. 248. design management institute, 2013 based on Sabine Juninger, 2009 http://c.ymcdn.com/sites/www.dmi.org/resource/resmgr/Docs/DMI_DesignValue.pdf0
  249. 249. Renato Feijó, 2010 http://johnnyholland.org/2010/04/planning-your-ux-strategy/
  250. 250. Johan Berndtsson, 2014 http://www.inuse.se/blogg/ux-mognaden-i-sverige-2014-och-hur- du-tar-dig-till-nasta-niva-inuseful/ 251 people surveyed in March, 2014 by #UXSWE in Sweden
  251. 251. http://www.inuse.se/blogg/ux-mognaden-i-sverige-2014-och-hur-du-tar-dig- till-nasta-niva-inuseful/ 17% 7% 6% 5% 40% 25% Gena Drahun, 2015 assumptions based on Johan Berndtsson, 2014, adjusted for Stage 1
  252. 252. Kootstra, G. L., 2009 http://http://www.designmanagementexcellence.com/the-staircase-model//
  253. 253. Sean van Tyne, 2010 http://www.usabilityprofessionals.org/uxmagazine/corporate_ux_maturity/
  254. 254. HIMSS, 2011 http://himss.files.cms-plus.com/2013-HIMSS-Usability-Maturity-Model.pdf/
  255. 255. Scott Pewles, 2011 http://info.macadamian.com/rs/macadamian/images/MAC-UX-Competitive- Advantage.pdf
  256. 256. Tomer Sharon, 2012 http://www.uxmatters.com/mt/archives/2012/02/dealing-with-difficult-people- teams-and-organizations-a-ux-research-maturity-model.php
  257. 257. Normal Models, 2012 http://www.normalmodes.com/blog/wp-content/uploads/2012/07/normalmodes- ux-maturity-model.pdf
  258. 258. Rich Buttiglieri, 2012 http://www.slideshare.net/UPABoston/ux-maturity-modelbuttiglieri
  259. 259. Yury Vetrov, 2013 http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1- maturity-models.php
  260. 260. dmi: design management institute, 2013 http://c.ymcdn.com/sites/www.dmi.org/resource/resmgr/Docs/DMI_DesignValue.pdf0
  261. 261. Dave Landis, 2013 http://files.meetup.com/4036242/Dave Landis Presentation on Lean UX Design and Agile.pdf
  262. 262. Keikendo, 2013 https://www.slideshare.net/carrarojm/cmo-vencer-la-resistencia-a-ux-v200-copia- en-conflicto-de-juan-manuel-carraro-2013-0829/6
  263. 263. Forrester Research, 2014 http://blogs.forrester.com/sam_stern/14-04-17- 5_steps_to_create_and_sustain_customer_centric_culture
  264. 264. Jens Otto Lange, 2014 https://www.service-design-network.org/touchpoint/vol-6-3-blurring- boundaries/service-design-goes-agile
  265. 265. Juan Manuel Carraro, 2014 https://uxmag.com/articles/how-mature-is-your-organization-when-it-comes-to-ux
  266. 266. Leah Bulley, Forrester Research, 2015 https://www.youtube.com/watch?v=k5cgN9_ThV4
  267. 267. Level1 Level2 Level3 Level4 Level5 Level1 Level2 Level3 Level4 Level5 Gena Drahun, 2015 The Wicked Truth about It is not linear, like this. It is exponential, like this. UX Maturity… Gena Drahun, 2015 https://www.linkedin.com/pulse/wicked-truth-ux-maturity-gena-drahun
  268. 268. Susanne van Mulken, 2015 http://www.slideshare.net/UXSTRAT/ux-strat-europe-susanne-van-mulken-lifting- off-from-the-ux-plateau
  269. 269. Janise Fraser & Scott Plewes, 2015 http://www.macadamian.com/2015/08/20/indicators-of-user-experience-maturity/
  270. 270. http://https://www.youtube.com/watch?v=L5fd9zpFwFQ/ Amy Rubino, 2017 based on Jacob Nielsen, 2006
  271. 271. UX PROCESS To Contents
  272. 272. Nathan Shedroff, 1994 http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/ info_interac_design_unified_nathan.pdf
  273. 273. Tom Stewart, ISO-13407, 1999 ISO (1999). ISO 13407: Human-centred design processes for interactive systems. Geneva: International Standards Organisation
  274. 274. Soultank AG, 2011 or earlier Based on ISO http://de.slideshare.net/soultank/presentations
  275. 275. David Travis, 2002 http://www.userfocus.co.uk/articles/ux-design-model.html
  276. 276. UPA, 2000 http://www.upassoc.org/usability_resources/about_usability/what_is_ucd.html
  277. 277. Bill Buxton, 2007 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  278. 278. Todd Zaki Warfel, 2009 Warfel, Todd Zaki. 2009. Prototyping: A Practitioner’s Guide. New York: Rosenfeld Media.
  279. 279. Matt Donahue, 2010 http://blog.tallan.com/2010/09/01/the-ux-process/
  280. 280. Ben Melbourne, 2011 http://asinthecity.com/2011/11/10/the-difference-between-a-ux-designer-and-ui- developer//
  281. 281. Jay Morgan, 2011 http://www.slideshare.net/jaytheia/winning-biginux- decisionmakingproblemsolvingincorporateculturemidwestuxjam2011-04-10
  282. 282. Jay Morgan, 2011 http://www.slideshare.net/jaytheia/winning-biginux- decisionmakingproblemsolvingincorporateculturemidwestuxjam2011-04-10
  283. 283. Akendi, 2014 http://akendi.com/blog/ux-process/
  284. 284. Peter W. Szabo, 2012 - 2016 http://kaizen-ux.com/holistic-ux/
  285. 285. Nique Sanders, 2014 - 2015 http://webtic.eu/diensten/
  286. 286. DNA, 200x http://www.thedna.co.kr/
  287. 287. http://www.hbsconsult.com/services/user-experience-design/ HBSC, 200x
  288. 288. AGILE/ LEAN UX To Contents
  289. 289. Desirée Sy, 2005 http://upassoc.org/upa_publications/jus/2007may/agile-ucd.pdf
  290. 290. Kathy Sierra, 2007 http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_ afte.html
  291. 291. Jeff Patton, 2008 http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html
  292. 292. Jeff Patton, 2008 http://agileproductdesign.com/blog/user_experience_relevance.html
  293. 293. Matt Donahue, 2010 http://blog.tallan.com/2010/09/01/agile-user-experience-design/
  294. 294. Craig Bachman Jr., 2016 based on Matt Donahue, 2010 http://craigbachmanjr.com/site/the-agile-experience-strategist/
  295. 295. Ben Melbourne, 2011 http://asinthecity.com/2011/07/19/prototypes-arent-a-deliverable-theyre-a- communication-tool/
  296. 296. Peter Fossick, 2016 http://www.factotum-design.co.uk/waterfall-agile-and-wagile/
  297. 297. Ben Melbourne, 2011 http://asinthecity.com/2011/11/04/the-recipe-for-agile-ux-success/
  298. 298. Anders Ramsay, 2012 http://www.andersramsay.com/2012/04/24/agile-ux-vs-lean-ux//
  299. 299. Bill Scott, 2012 http://looksgoodworkswell.blogspot.com/2012/10/lean-ux-agile-development- rationalizing.html/
  300. 300. Andrew Wright, 2013 http://nform.com/blog/2013/02/when-to-apply-ux-effort-in-agi-1
  301. 301. Craig Brown, 2013 http://www.betterprojects.net/2013/03/the-boring-ux-and-agile-discussion.html
  302. 302. JB Brown, 2012 http://secure.nordstrominnovationlab.com/pages/our_process_told_as_our_team _s_timeline/
  303. 303. Dave Landis, 2014 based on JB Brown, 2012 http://lithespeed.com/lean-ux-dont-part-1-3-2/
  304. 304. Stephane Delbeque, 2015 based on Dave Landis, 2014 https://twitter.com/sdelbecque/status/640935035198152704
  305. 305. Dan Nessler, 2016 https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design- thinking-89ea28f47a63 - .gsa88mu1i
  306. 306. Dan Nessler, 2016 https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design- thinking-89ea28f47a63 - .gsa88mu1i
  307. 307. PROGRESSION OFVALUE To Contents
  308. 308. B. Joseph Pine II, James H. Glimore,1998 http://hbr.org/1998/07/welcome-to-the-experience-economy/
  309. 309. Tim Brown, IDEO,2003 http://www.peterme.com/archives/week_2003_10_19.html/
  310. 310. B. Joseph Pine II, James H. Glimore, 2011 http://www.emeraldinsight.com/content_images/fig/2610420104001.png
  311. 311. Sam Hill, 2012 http://panstudio.co.uk/2012/06/experience-identity-ideology/
  312. 312. Joseph Wilson, 2010 http://www.slideshare.net/webgoddesscathy/entrepreneurship101-value-proposition- with-joseph-wilson
  313. 313. Maz Iqbal, 2012 http://thecustomerblog.co.uk/2012/02/15/do-you-know-the-difference-between- a-good-strategy-and-a-bad-strategy-part-i/
  314. 314. DESIGN RESEARH To Contents
  315. 315. Elizabeth B.-N. Sanders, 1999 Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tools, in Proceedings of the First International Conference on Design and Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999 • “…Market research methods,…, have been focused more on what people say and think (through focus groups, interviews, and questionnaires).” • “… Design research methods were focused primarily on observational research (i.e., looking at what people do and use).” • “The new tools are focused on what people make, i.e., what they create… in expressing their thoughts, feelings and dreams.”
  316. 316. Elizabeth B.-N. Sanders & P.J. Stappers, 2013 http://www.slideshare.net/lcoorevits/summary-book-convivial-toolbox Sanders, Elizabeth & Stappers, Pieter Jan 2013. Convivial Toolbox: Generative Research for the Front End of Design. Amsterdam: BIS Publishers.
  317. 317. Elizabeth B.-N. Sanders, 1999 Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tools, in Proceedings of the First International Conference on Design and Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999
  318. 318. Liz Sanders, 2006 http://www.masternewmedia.org/interface_and_navigation_design/design- research/state-of-design-research-from-market-driven-era-to-user-centered- innovation-MakeTools-Liz-Sanders-20071019.htm
  319. 319. Liz Sanders, 2008 http://www.dubberly.com/articles/an-evolving-map- of-design-practice-and-design-research.html https://vimeo.com/11278500
  320. 320. Christian Rohrer, 2008 http://www.nngroup.com/articles/which-ux-research-methods/
  321. 321. Christian Rohrer, 2014 http://www.nngroup.com/articles/which-ux-research-methods/
  322. 322. Ondřej Válka, 2010 http://valka.info/notes/2010/01/web-site-design-process-techniques/
  323. 323. Frishberg & Lambdin, 2012 - 2015 http://www.uxmatters.com/mt/archives/2015/09/presumptive- design-design-provocations-for-innovation.php
  324. 324. Bethany Kong, Miki Konno, 2013 http://tune.pk/video/964202/google-io-2013-agile-ux-research-practice-in-android
  325. 325. Frishberg & Lambdin, 2015 based on Kong & Konno, 2013 http://www.uxmatters.com/mt/archives/2015/09/presumptive- design-design-provocations-for-innovation.php
  326. 326. Jonathan Strohl, 2012 http://www.forsmarshgroup.com/index.php/blog/post/the-importance-of-eye- tracking-in-user-experience-research/
  327. 327. Janice Fraser & Kate Rutter, 2013 http://www.slideshare.net/leanuxsg/lean-ux-week-2013
  328. 328. Elizabeth B.-N. Sanders & P.J. Stappers, 2014 http://interactions.acm.org/archive/view/november-december-2014/from- designing-to-co-designing-to-collective-dreaming-three-slices-in-time - R7
  329. 329. Alan Cooper, 2014 Kickoff Meeting Literature Review Product, Prototype And Competitive Audits Stakeholder Interviews SME Interviews* User and Customer Interviews & Observation About Face: The Essentials of Interaction Design, 4th Edition * Can be skipped for Consumer Products
  330. 330. Alëna Iouguina ,2016 https://medium.com/shopify-ux/karma-police-arrest-this-man-he-talks-in- maths-how-to-mix-methods-in-ux-research-a8fbb13489dd - .9rch9dkvb
  331. 331. DESIGN THINKING To Contents
  332. 332. Tim Brown, IDEO, 2008 https://www.ideo.com/post/design-thinking-in-harvard-business-review
  333. 333. d.School Stanford, 2009 https://dschool.stanford.edu/groups/k12/wiki/17cff/Steps_in_a_Design_Thinking _Process.html Hasso Plattner, Christoph Meinel, Ulrich Weinberg: Design Thinking - Innovation lernen, Ideenwelten öffnen mi-Wirtschaftsverlag, München, 2009
  334. 334. d.School Paris, 201x based on d.School Stanford, 2009 http://www.dschool.fr/en/design-thinking/
  335. 335. Katja Tschimmel, 2012 https://www.slideshare.net/katjatschimmel/teaching-design-thinking-at-esad- experiences-from-portugal/
  336. 336. Katja Tschimmel, 2013 hhttps://www.behance.net/gallery/7955999/Evolution-6-Design-Thinking-Model
  337. 337. PWC, 2013 based on d.School Stanford, 2009 http://www.pwc.com/us/en/technology- forecast/2013/issue3/assets/pdf/techforecast-2013-issue-3.pdf
  338. 338. P. Molinelli, 2013 based on d.School Stanford, 2009 http://https://bbamediastudio.wikispaces.com/Design+Theory
  339. 339. d.School Stanford, 2010 http://dschool.stanford.edu/wp- content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf
  340. 340. d.School Stanford, 2010 http://dschool.stanford.edu/wp- content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf
  341. 341. Ashish Goel, 2014 based on d.School Stanford, 2010 https://medium.com/@ashpodel/good-design-is-making-a-misfit-free-ensemble- 2ce5fe25bdb0 - .ylx17xwqh
  342. 342. https://medium.com/@ashpodel/good-design-is-making-a-misfit-free-ensemble- 2ce5fe25bdb0 - .ylx17xwqh Ashish Goel, 2014 based on d.School Stanford, 2010
  343. 343. Sheila Pontis, 2015 based on d.School Stanford, 2010 https://sheilapontis.wordpress.com/2015/06/04/design-thinking-revised/
  344. 344. IDEO, 2013 (?) http://designthinkingforeducators.com/toolkit/
  345. 345. Norman-Nielsen Group, 2016 based on d.School Stanford, 2010 https://www.nngroup.com/articles/design-thinking/
  346. 346. Norman-Nielsen Group, 2016 based on d.School Stanford, 2010 https://www.nngroup.com/articles/design-thinking/
  347. 347. Kazuya Nakamura, 2016 https://medium.com/@kzynakamura/design-and-lean-debunked-22ab51a0747b
  348. 348. Kazuya Nakamura, 2016 https://medium.com/@kzynakamura/design-and-lean-debunked-22ab51a0747b
  349. 349. IDEO, 2017 https://www.circulardesignguide.com//
  350. 350. DESIGN-DRIVEN INNOVATION To Contents
  351. 351. Tim Brown, IDEO, 2009 Tim Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation, Harper Business, 2009
  352. 352. Roberto Verganti, 2009 Verganti, R. (2009). Design-driven innovation: changing the rules of competition by radically innovating what things mean. Boston, MA: Harvard Business Press. http://www.designdriveninnovation.com
  353. 353. IDEO, 2010 - 2011 http://www.ideo.com/images/uploads/hcd_toolkit/HCD_DELIVER_PDF_WEB_opt.pdf
  354. 354. Don Norman, Roberto Verganti, 2012 http://jnd.org/dn.mss/Norman%20%26%20Verganti.%20Design%20Research%20% 26%20Innovation-18%20Mar%202012.pdf
  355. 355. Jim Kalbach, 2012 http://experiencinginformation.wordpress.com/2012/06/03/clarifying-innovation- four-zones-of-innovation/ http://experiencinginformation.wordpress.com/2012/07/29/incremental- innovation-is-underrated// 10% 20% 20% 50% Suggested distribution of resources
  356. 356. Peter Fossick, 2012 http://www.factotum-design.co.uk/design-thinking/
  357. 357. OTHER To Contents
  358. 358. Richard Buchnanan, 1998 http://www.ida.liu.se/~steho/und/viskult/468816.pdf Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20.
  359. 359. Chalis Hodge, 2001 http://3.bp.blogspot.com/- 7J0tM_FyUrg/T3RgU3HhyII/AAAAAAAAB7s/8cYSHtFzjUk/s1600/all- disciplines_challis-hodge.jpg
  360. 360. B. Joseph Pine II, James H. Glimore1998 http://hbr.org/1998/07/welcome-to-the-experience-economy/ To Sense To Learn To Be To Do
  361. 361. Roz Goldfarb, 2001 Careers by Design: A Business Guide for Graphic Designers by Roz Goldfarb Allworth Press, 2001
  362. 362. Unix-D, 2005 http://www.unix-d.co.jp/en/ux/105.shtml
  363. 363. Luke Wroblewski, 2004 http://www.lukew.com/ff/entry.asp?121
  364. 364. Javier Cañada, 2004 http://www.terremoto.net/uxcosmos/UX_cosmos_javier_canada.pdf
  365. 365. Nico Nyman, 2005 http://www.nnyman.com/personal/2005/11/18/the-user-experience-equation/
  366. 366. Dirk Knemeyer, 2004
  367. 367. Nico Nyman, 2006 http://www.nnyman.com/personal/2006/03/03/definition-of-user- experience-second-version/
  368. 368. http://jeremyjohnsononline.com/2006/08/25/explaining-user-experience/ Jeremy Johnson, 2006
  369. 369. Dirk Knemeyer, 2006 http://www.uxmatters.com/mt/archives/2006/12/applied-empathy-a-design- framework-for-meeting-human-needs-and-desires-1.php
  370. 370. Luke Wroblewski, 2006
  371. 371. David Armano, 2006-2007 http://darmano.typepad.com/logic_emotion/2006/09/user_experience.html
  372. 372. David Armano, 2007 http://darmano.typepad.com/logic_emotion/2007/06/agency-ecosyste.html
  373. 373. Ardelius, 2007
  374. 374. Holger Maasen, 2006 http://boxesandarrows.com/ux-design-planning-not-one-man-show/ Flow of Experience in Time
  375. 375. Dinesh Katre, 2007 http://www.hceye.org/ UsabilityInsights/?p=77
  376. 376. Klaus Silberbauer , 2009 376
  377. 377. Lyndon Cereo, 2009 (?) 377 http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs
  378. 378. Info-Design, 2010 (?) 378 http://www.info-design.net/laborbuch/2010/10/user-experience/
  379. 379. William Hudson, 2010 https://syntagm.co.uk/design/blog/?p=100
  380. 380. Stephen Anderson, 2011 380 http://uxmag.com/articles/towards-an-ethics-of-persuasion/ Ethics of UX
  381. 381. Ilpo Koskinen et., 2011 Design Research Through Practice: From the Lab, Field, and Showroom Morgan Kaufmann; 1 edition (October 15, 2011)
  382. 382. Cloudforest Design, 2012 http://cloudforest.tumblr.com/image/15189047661
  383. 383. Dave Malouf, 2012 http://www.core77.com/blog/conferences/ixda_interaction12_preview_state_of_inte raction_design_diverging_by_david_malouf_21597.asp
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