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UX Lesson 4: Task & Feature Analysis

How to do user flow

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UX Lesson 4: Task & Feature Analysis

  1. 1. MIRUM AGENCY 2014 by Joan Lumanauw | May, 2015 Session4: TASK & FEATURE ANALYSIS
  2. 2. Now that we know the principles of Usability How do we implement it?
  3. 3. Discover Define Design Validate Develop Stakeholder Interview Business Requirement Doing Output User Research Success Metrics Target Audience Goals & Objectives Competitors Brand Vision User Personas Needs Triggers Motivations Goals Creative Ideation Idea Campaign/ Product Source User Journey Experience Mapping CTA Usability Testing Validated Prototype Production Graphic Design Code Launch Real Users Real Users User-Centered Design Process Activity Requirement Gathering UX Design Feature Analysis IA UI Task Analysis Sitemap & Prototype User Flow
  4. 4. Goals Discover Define Stakeholder Interview Business Requirement Doing Output User Research Success Metrics Target Audience Goals & Objectives Competitors Brand Vision User Personas Needs Triggers Motivations Creative Ideation Idea Campaign/ Product Source User Journey Experience Mapping CTA Real Users Activity Design Validate Develop Requirement Gathering UX Design User Flow Feature Analysis IA UI Usability Testing Validated Prototype Production Graphic Design Code Launch Real Users Task Analysis User-Centered Design Process This is where usability starts Sitemap & Prototype
  5. 5. Task Analysis Requirement Definition Feature Analysis Requirements Gathering Process
  6. 6. What steps must a user take to reach our goals. TASK ANALYSIS
  7. 7. Defines what we want the users to do Defines how we want them to do it Task AnalysisBusiness Analysis
  8. 8. Common sense is your no.1 tool. 1. Slow down and walk through the process from a users perspective. Imagine that the users are you at your least sober moment. 3. Break down the tasks into more step-by- step detailed subtask. • When are they likely to get frustrated? • How can we anticipate their needs? • How can we speed up their learning process? Task Analysis 2. Identify all the major task a user needs to accomplish.
  9. 9. A user flow often reveal the hidden complexity of everyday activity The Output: User Flow
  10. 10. Task Analysis & User Flow In pairs, conduct a task analysis and compare the user flow of booking a hotel room in these two websites. Exercise 2.1
  11. 11. A list of all the information, features, capabilities users require to complete the tasks REQUIREMENT DEFINITION
  12. 12. Essential Simple Complex Nice to have In pairs, map out all the requirements of both website and put them on the feature priority diagram. Feature Analysis Exercise 2.2
  13. 13. ANY QUESTIONS?

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