1. Mechale’ (Me-sha-lay) Eskridge • 909-753-2699 • mneskridge@gmail.com
I am a professional with extensive skills in Customer Relations, Sales-Support, Business
Administration and Information Technology, Research, Data Management, Clerical, Analysis,
Problem Solving, Project Management, and Legal fields.
SUMMARY OF QUALIFICATIONS
More than 5 years of customer service and sales support experience.
More than 5 years of computer, clerical, and typing experience.
Proven ability to meet or exceed all customer service and company goals.
Able to develop, maintain, and strengthen business relationships with clients.
Recognized for exceptional problem-solving and analysis abilities.
Dynamic personality, hardworking, and dedicated to customer satisfaction.
Outstanding verbaland written communication skills.
Team oriented and ability to work with others.
EDUCATION AND TRAINING
California State University –San Bernardino: Bachelors of Art in Business Administration with a
concentration in Information Management – December 2014
Chaffey Community College:
Associate degree in Universal Studies - Business and Technology
Associate degree in Universal Studies – Social and Behavioral sciences
Associate degree in Business Administration
Bi-Lingual; Completed 4 years of Spanish
Professional Experience
Edco Group 2012- until present
Database Maintenance Coordinator
Provide documentations and guidelines for training the employees.
Audit new entries in the database and provide daily feedback to management, and ensure the correct
procedures are followed.
Identify and update the database with accurate information to ensure higher levels of productivity.
Participate and provide feedback to Management on new procedure changes to maintain accuracy of
client and facility data base.
Track change request forms and report the results and quantity on monthly basis.
Perform research on incorrect addresses, facilities, and requests for records by utilizing the available
websites and phone directory.
Handles all opposing counsels and returned mail.
Locate all returned subpoenas and medical authorizations.
Completed projects within a timely fashion.
Decreases the amount of incorrect addresses sent out to the field.
Edco Group 2011- until present
Deposition Officer and Records Retrieval Specialist

2. Aids attorneys with arbitration and court cases.
Serves subpoenas, workers compensation, and medical authorizations.
Schedules appointments to copy or pick up records.
Files paperwork, faxing, photocopying, mail, and typing.
Technological abilities in the use of virtual systems.
Locates records for litigation.
Creates a routes prior to obtaining records for speed and efficiency.
Carl Karcher Enterprises - 2007 – 2008
Customer Service Representative
Assist in the training of new customer service representatives and associates.
Collaborate with Supervisors, Transportation, and Shipping to ensure accuracy and efficiency.
Track and monitor data, attend meetings, and prepare reports.
Manage the needs/requirements of accounts through extensive follow-up procedures.
Responsible for successfully handling restaurant orders.
Generate customer invoices and billing requests.
Strong 10-key, heavy typing, faxing, and emailing.
HireRight - 2006 – 2007
Background Verification Operator
Completed customer inquiries and resolved potential customer service issues.
High Volume of inbound and outbound calls.
Contact applicants, educational institutions, and Employers in order to verify information.
Heavy typing, data entry, Research, faxing, and emails.
Maintain a high level of production.
Multi-tasking; Ability to type, listen, and service the customer.
United Real Estate Brokers - 2005 – 2006
Finance / Loan Originator, Telemarketing
Tracked sales data and maintained customer documents.
Provided sales support for pre-existing customers, coordinated new customer orders.
High volume of calls.
Telemarketing and contacting potential leads.
Prepare loan applications
COMPUTERSKILLS
Windows 95/98/2000/XP Sp1/XP Sp2, Vista, Windows 7, Windows 8, Word, Excel, PowerPoint,
Access, Outlook, Publisher, Photoshop, Adobe, Visio, Wireshark, Vmware, NetApp, Internet , Project
Management , Troubleshooting, Cisco, Visual Basic C++, Optool, Websites, Database Management,
Technical Support, and Networking.
Keywords: Customer support, Customer service, Sales support, Medical records, SAP, Cloud, Client
relations, Clerical skills, Virtual machines, Data management, Subpoenas, Health Information,
Invoicing, Project management, and training.