1. Rachel Ann Halligan
923 5th Avenue NW
Arab, Alabama 35016
(256) 640-2084 Rachhalligan@hotmail.com
Skills
Avionte, Clear Care, Excel, Word, Microsoft Office, Medi-Soft, ICD 9-CM, HCPCS/ CPT
Medical Coding, SIGNATURE, GPMS, E-Solutions, Outlook, PowerPoint
Experience
Branch Operations Manager
Surge Staffing 9/2016-Present Huntsville, Alabama
 Implement and monitor company quality standards
 Implement and manage a detailed marketing program
 Direct and manage customer development activities within the office
 Implement and monitor activities designed to recruit, train and retain temporary
employees
 Recruit, select, train and evaluate branch office staff
 Ensure customer orders are filled with quality placements
 Coach and counsel temporaries to ensure quality performance and job satisfaction
 Present e-solutions, Vendor Management, HR Services, Pay-rolling, assessments,
training and other service programs
 Provide overall supervision and counsel to branch service staff
 Conduct regular permanent staff meetings to ensure good communication within
local branches
 Inform employees of company strategies, objectives and results
 Review all financial and general management reports
 Conduct outside sales and service calls to ensure quality customer service and
expand business
 Implement bill/pay structure to ensure a proper gross profit level
 Determine customer credit extensions
 Implement company collection policies and procedures
 Complete and maintain company reports to log individual and branch sales/service
activities
 Process and assist with unemployment claims

2.  Process and assist with Workers’ Compensation
Human Resources Staffing Coordinator / Senior Care Services Liaison
Right At Home in Home Care Services 6/2016-9/2016
Huntsville, Alabama
 Prepare or maintain employment records related to events, such as hiring,
termination, leaves, transfers, or promotions, using human resources management
system software.
 Interpret and explain human resources policies, procedures, laws, standards, or
regulations.
 Hire employees and process hiring-related paperwork.
 Inform job applicants of details such as duties and responsibilities, compensation,
benefits, schedules, working conditions, or promotion opportunities.
 Address employee relations issues, such as harassment allegations, work complaints,
or other employee concerns.
Wedding Officiate / Event Coordinator
Epic Moments by Rachel 2/2005-Present Arab,
Alabama
 Plan and prepare advertising and promotional material to increase sales of products
or service and working with customers.
 Maintain assigned account bases while developing new accounts.
 Consult with customers to determine objectives and requirements for wedding
events.
 Perform ceremony / Present vows to clients.
 Review event bills for accuracy, and approve payment.
Poultry Office Management
Halligan and Sons Poultry Farm 3/2005-Present Arab,
Alabama
 Supervise the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors
or problems.

3.  Resolve customer complaints or answer customers' questions regarding policies and
procedures.
 Provide employees with guidance in handling difficult or complex problems or in
resolving escalated complaints or disputes.
 Review records or reports pertaining to activities such as production, payroll, or
shipping to verify details, monitor work activities, or evaluate performance.
 Discuss job performance problems with employees to identify causes and issues and
to work on resolving problems.
Insurance Billing Specialist / Vascular Coder
Tennessee Valley Vascular Consultants 3/2003- 4/2005
Huntsville, Alabama
 Obtained accurate reimbursement for healthcare claims.
 Utilized specialized medical classification software to assign procedure and diagnosis
codes for insurance billing.
 Reviewed claims data to ensure that assigned codes meet required legal and
insurance rules and that required signatures and authorizations are in place prior to
submission.
 Conducted medical records research and corresponds with insurance companies and
healthcare professionals to resolve issues.
Patient Registrations Clerk
The Heart Center, PC 7/2001-3/2003 Huntsville,
Alabama
 Operate telephone switchboard to answer, screen, or forward calls, providing
information, taking messages, or scheduling appointments.
 Greet persons entering establishment, determine nature and purpose of visit, and
direct or escort them to specific destinations.
 Schedule appointments and maintain and update appointment calendars.
 Hear and resolve complaints from customers or the public.
 File and maintain records.
Education
HarvardX Online Continuing Education 2015-2016

4. Verified Certificates in Justice and Super Earths and Science
Virginia College at Huntsville Graduated: September 2002
Huntsville, Alabama
Medical Billing and Coding Certification
• Certified with the National Healthcare Association Certification #4655-2262
Brookwood Hospital / Gary Burns Certified: November 2003
Interventional Radiology / Vascular Coding Certificate of Completion
Birmingham, Alabama
SR Butler High School Graduated: June 1993
Huntsville, Alabama
Honors
Academic Achievement
• Dean’s List
• Graduated Summa Cum Laude