1. Hatti L. Scott
Current Address Contact Information
707 Python Ct. 620-340-5588
Columbia, MO 65202 hatti.john@gmail.com
EDUCATION: Emporia State University, College of Business Fall 2003 – Spring 2007
Bachelor of Science in Business Administration
Major: Marketing
Graduation Date: May 2007
University of Auvergne: Clermont-Ferrand, France May 2006 – July 2006
PROFESSIONAL EXPERIENCE
Target Jan 2010 – Present
• Executive Team Leader: Guest Experience & Softlines – Columbia, MO Jan 2014 – Present
 Increased Customer Service Score to YTD 92% driving ‘The Vibe’
 Decreased ‘A Markdowns’ from 20% down to 5% to increase profit
 Developed sales culture with REDcard Conversion – Ranked 9th out of 76 Stores
 Increase sales by department with implementing push-all program to increase YTD Sales over 5%
 Positive morale and turnover scores from Best Team Survey – overall engagement 84%
• Executive Team Leader: Guest Experience & Softlines – Wichita, KS June 2012 – Jan 2014
 Store Interim Manager of $42 million (revenue) for 6 months
 Improved store operations ranking to #12 of 76 stores from #33 of 76 stores in group
 Opened $85 million store in Calgary, Alberta, Canada
 Developed and promoted 1 employee to Executive Team Leader & 7 to Team Leader
 Service operations improved from 85% to 99.3%
• Executive Team Leader: Human Resources – Manhattan, KS Jan 2010 – June 2012
 Developed 3 interns to earn full time Executive Team Leader positions
 Best Team Survey: decreased 23 dissatisfiers to 0 dissatisfiers (employee satisfaction)
 Recruited, staffed, and developed 200+ employees for Manhattan Store remodel
 Recruited and staffed 75 employees for St. Louis Store (Florissant, MO) remodel
 K-State Marketing Research Course: administered Target Case Study back-to-back semesters
Enterprise Rent-A-Car June 2007 – Dec 2009
• Assistant Branch Manager: Wichita Airport, largest branch in region Nov 2008 – Dec 2009
 Top income per car in region 9 out of last 11 months - increased 11% over previous year
 Top operating profit per car in region 8 out of last 11 months - increased 38% over previous year
 Top 5 customer service score in region 10 out of last 11 months
 Top 5 ranking on Assistant Branch Manager Matrix 10 out of last 11 months
• Assistant Branch Manager: Downtown Wichita May 2008 – Oct 2008
 Top Branch Corporate Account Manager in region 2 of 2 eligible quarters
 Increased fleet growth 24% over previous year
Brooke Insurance: CSR Office Assistant June 2005 – May 2007
• Processed renewals, new business, and policy changes
• Answered calls and talked to different insurance companies
• Assisted customers with payments, questions, and issues
LEADERSHIP EXPERIENCE
o President of Phi Eta Sigma Honor Society at Emporia State University
o Ambassadors/Advancement Liaison at Emporia State University (2005-07)