1. Halle Johnson
1234 E. 3rd
. St., Long Beach, Ca 90802
(562) 519- 9986
HJohnson562@Gmail.com
PROFILE
Strong business background: 11 years of customer service, 3 years of promotional marketing, and 6 months of
management experience. Solid leadership, strategic-planning and people-management skills. Reliable and friendly
team-player who quickly learns and masters new concepts and skills. Passionate about helping customers and
creating a satisfying experience. Self-starter with a positive, can-do attitude who is driven to learn, improve and
succeed.
SKILL HIGHLIGHTS
• Operations Management • Skilled Negotiator
• Dedicated Team Player • Active Listener
• Superior Communication and Analytical Skills • Quality Computer/ Technical Support
• Policy/ Program Development • Strong Interpersonal Skills
• Resolution Oriented • Complex Problem Solving
PROFESSIONAL EXPERIENCE
Coca-Cola Refreshments- Randstad Alpharetta, Ga February 2015- May 2015
Inbound Customer Service Specialist (Temporary Assignment)
• Acted as a company ambassador through accurately diagnosing service issues to deliver high quality
service via multiple customer contact channels
• Provided equipment service and general customer support through successful resolution
• Actively listened to customer inquiries and apply job knowledge to accurately complete the necessary
request to ensure customer satisfaction
• Accessed multiple system applications simultaneously to effectively service customers
• Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
The Recording Academy: Grammy University Santa Monica, Ca August 2011- June 2014
Membership Ambassador
• Conducted Person-to-Person and Social Media Marketing
• Planned, organized and lead university campus meetings/events
• Assisted with event management and educational programs (GRAMMY in the Schools®
)
• Lead membership recruitment
• Managed database
• Provided Marketing/P.R. and administrative office support
Freeh Thought Group Consulting Firm Long Beach, Ca August 2013- November 2013
Executive Assistant and Management Intern (Temporary Assignment)
• Managed and developed executive schedules, deadlines, tasks, and procedures
• Conducted research, compiled data, and prepared papers for consideration and presentation by executives,
committeees and board of directors
• Trained and supervised interns
• Provided technical support
Seventh Street Christian Church Long Beach, Ca March 2013- October 2013
Childcare Assistant
• Organized activities and implemented curricula that stimulated children's physical, emotional, intellectual,
and social growth
• Kept records of children’s progress, routines, and interests
EDUCATION
Communications Major
Long Beach City College, Long Beach, CA, United States
Coursework in Communications
Supplemental courses in Marketing
Minor in Music