1. Jonathan Rupert
2701 South Ridge Dr. (804) 467-8569
Midlothian, VA 23112 Jonathan.Rupert@gmail.com
Experience 2009 – Present Wells Fargo Bank Glen Allen, VA
Team Lead
• Coach and develop individual performance plans to increase
teammate productivity
• Research and facilitate performance enhancing techniques
for increasing sales
• Motivate and inspire teammates to maximize performance
• Partnered with supervisors to optimize action plans
• Leverage partnerships to create a cohesive leadership team
2006 –2009 Wachovia Bank Glen Allen, VA
Service Relationship Banker
• Probe for sales opportunities and offer service solutions to
meet customers’ expressed and unexpressed needs
• Analyze customer inquiries and escalated calls to ensure
complete satisfaction
• Subject matter expert utilized as a peer coach around sales
and service
• Build strategic relationships with business partners to create
cooperative events
• Key member of planning team for annual company agenda
and recognition presentation
Education 2014 – Present University of Richmond Richmond, VA
• Seeking BA in Liberal Arts
2006 – 2014 John Tyler College Midlothian, VA
• Associates Degree in General Studies
• Member of Phi Theta Kappa Honor Society
• Magna Cum Laude
Related Experience
• Excellent customer service skills
• Superior analysis skills
• Strong communication and problem solving skills
• Ability to multi-task
• Detail oriented
• Proficient in Microsoft applications: Excel, Word and
PowerPoint
