1. Joseph A. Marino
1790 Grand Ct NE, Grand Rapids, MI 49525 • jmarino3@davenport.edu • (586) 879 -8457 www.linkedin.com/in/marinoexec/
Objective
Highly skilled, progressive thinker seeking unique MBA-level internship with a reputable organization in the Grand Rapids community
that will allow me to demonstrate and expand skillset in project management and process improvement for Summer 2015.
Qualifications
▫ Proven ability to lead projects, seek and define goals, motivate individuals, and meet objectives
▫ Excellent communication skills; experienced in working with international refugees, military personnel, and at-risk youth
▫ Statistical awareness; ability to mine and analyze data, track trends, and generate proposals
▫ Demonstrated knowledge and skills in business office relations and multi -disciplined organizations
▫ Strong technical competencies: Microsoft Office, CRM, chat systems, website maintenance; and Lotus Notes, Gmail, and Citrix
▫ Trained in communication techniques, team-based strategies, professional and legal policies and procedures, diversity awareness,
therapeutic intervention, client support and understanding, counseling, and volunteer recruitment.
Education
Davenport University - Grand Rapids, MI August, 2015 (Expected Grad.)
Master of Business Administration; Concentration: Strategic Management Current GPA: 3.8
Bachelor of Science; Concentration: Medical Case Management
Relevant Coursework: Project Management, Operations/ Quality Management, Creative and Critical Thinking, Accounting,
Finance, Sustainable Business Strategies, Community Services, Special Populations, Healthcare Services, and Psychology
Professional Experience
Davenport University Grand Rapids/ Battle Creek, MI
Academic Advisor (January, 2014-Present) August, 2010-Present
▫ Promotes cross-functional environment with focus on Process Improvement
Solicits feedback from supervisors, peers, and students to improve outcomes
Works closely with faculty, staff, and multi-functional teams throughout various project phases
Seeks to reduce inefficiencies, eliminate waste, and implement cost saving measures
▫ Efficiently manages 298 traditional, non-traditional, and military students within the College of Technology
Advises students on program and course selection; relating information to career outlooks and interest
Operates at high level of performance, exceeding scheduling benchmarks at an average of 12% above goal
Documents all student interactions; follows FERPA guidelines; and adheres to all policies and procedures
▫ Fosters growth in advisor/ advisee relationships to enhance student engagement, success, and retention
Consistently participates in student engagement or enrichment activities
Guides students in seeking and obtaining internal/ external resources to promote financial self-stability
Implements and maintains student alert and attendance policy processes for student care and success
Admissions Representative (May, 2013-January, 2014)
▫ Generated reports and accurately detailed forecasts/ projections to executive leadership
Re-assessed operational plan with executive and campus leadership; reduced operational expenditures
Collaborated with lead management and marketing to mine data and effectively seek qualified leads
Conducted market research and created strategic marketing plan and new marketing impressions
Assisted in strategic program mapping; helping to determine course offerings each semester
▫ Assisted in the management of six professionals; oversaw front office, library, and admissions operations
Trusted key holder; responsible for opening/ closing the campus
Facilitated trainings; maintained confidential personnel information; and conducted performance reviews
Monitored inventories and executed purchases in accordance to budget constraints
Recruited and coordinated volunteers for campus activities
▫ Responsible for enrollment and corporate recruiting initiatives: event planning, presenting, and appointments
170% to benchmark in corporate outreach initiatives; 81.6% to campus goal for Fall; 72.7% to Winter
Maintained extensive student contact via in-seat and phone appointments, walk-ins, emails, and events
Call Center Specialist – Admissions (May, 2012-May, 2013)
▫ Applied lean systems; identified and eliminated redundancies and implemented cost-saving measures
▫ Lead internal projects and served as departmental liaison for university-wide projects
▫ Set appointments for Admissions Representatives at 30% above the benchmark goal
2. Michigan Home Appraisal Rockford, MI
Market Research Analyst May, 2013-January, 2014
▫ Provided senior appraiser with statistical reports and analyses regarding sales market
Conducted market research to review current listings, mine historical sales data, track market trends, and accurately forecast
future home sales
▫ Directly involved in organizational branding; helped owner build and deliver message
Assisted in the development and launch of new website
Collaboratively developed communication plan with other research team members
Bethany Christian Services Grand Rapids, MI
Medical Case Manager - Intern May, 2012-August, 2012
▫ Planned, implemented, and monitored strategic methods to benefit clients’ complex medical needs
Solicited, coached, and coordinated volunteer base to assist with client language barriers, transportation, check-ups, and
support
Collaborated with a team of medical and social professionals to produce positive outcome for clients
▫ Coordinated client health benefits for refugees within their first three months in the United States
Managed large caseload averaging above 30 clients, often having families ranging over seven individuals
Successfully reached primary objective of cutting cost by locating community resources
▫ Educated clients on health/ safety, and acted as a referral agent
Leadership and Professional Affiliations
▫ Sigma Beta Delta Honor Society 2014-Present
▫ Grand Rapids Gazelles - Marketing and Recruitment Chair; Head 7’s Coach 2012-Present
▫ Davenport University Rugby Alumni Association - Founder/ Director 2012-Present
▫ National Society of Leadership and Success - Presidential Member 2010-Present
▫ Hall Advisory Team (RHA) 2009-2012
▫ Volunteer Executive Board - Chair holder; constitution and bylaws writer 2010-2012
▫ National Residents Hall Honorary - Treasurer 2010-2012
▫ Davenport University Athletes in Action 2009-2010
▫ Davenport University Student Leader of the Year 2011
▫ Michigan Campus Compact Heart and Soul Award 2011
▫ Davenport University Student Volunteer of the Year 2010
▫ Community Service Honor Roll Platinum Member 2010-2012
(300+ hours of service)
▫ Davenport University Division 1 Rugby 2009-2012
National Champion 2010-2011/ 2011-2012
Assistant Captain 2009-2010
Backline Player of the Year 2009-2010