1. Anna Conceicao
3355 Sweetwater rd apt 7007, Lawrenceville, Ga 30044 • (770) 510-6961 •
carolc95@hotmail.com
» Profile
Looking to further my skills with new and challenging tasks that will test my strengths and
allow me to develop my weaknesses. Looking for a position that will allow me to discipline
myself for my rigorous future ahead.
» Education
Mill Creek, Hoschton, GA
Expected Graduation: Graduated May 2014
» Skills
Attributes
• Organized
• Time management
• Detail-oriented
• Excellent multi-tasker
• Strong Communication Skills
• Stress tolerant
• Creativity
• Customer Service
• Problem-solving
• Quick Learner
• Microsoft word/power point
• Maintaining a clean an healthy environment
• Great Organization Skills
• Able to express ideas clearly and confidently
• Work with a group
• Able to act on initiative
• Identify opportunities and proactive in putting forward ideas and solutions
• Constantly looking for better ways to resolve issues
• able to adapt successfully to changing situations and environment
• able to work independently
Languages
English, & Portuguese
» Work Experience
Best Buy Co, Buford, Georgia
Customer Service Rep, May ’11- May ‘13
• Using problem-solving to find the best solution for customer while providing
exceptional consumer service.

2. • Assigned Opening, Mid-Shift , and Closing duties, per shift.
• Remaining Mathematically accurate while interacting with the customer during
transactions.
• Educated customers on product and service offerings.
• Offered exceptional customer service to differentiate and promote the company.
• Collaborated with customer service team members to give exceptional service
throughout the entire shopping and purchasing experience.
• Kept working environment clean and maintained neat, orderly product displays.
• Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
• Built and maintain effective relationships with peers and upper management.
Processed all sales transactions accurately and in a timely fashion. Communicated
information to customers about product quality, value and style
L.A. Fitness, Duluth, Georgia
Nutritionist, March ’13 – September ‘14
• Preparing Nutritional beverages for the athletic facility patrons
• Abiding by Health Inspection codes by keeping area clean and sanitized
• Providing Customer Service while cash handling.
• Processed an average of 30 transactions each day on a timely manner.
• Opened and closed store, which included counting cash drawers an making bank
deposits
• Helped customers select products that best fir their personal needs Maintained visually
appealing an effective displays for the entire store.
•
Best Buy Co, Buford, Georgia
Sales Representative, November ’14- Current
• Using problem-solving to find the best solution for customer while providing
exceptional consumer service.
• Assigned Opening, Mid-Shift , and Closing duties, per shift.
• Remaining Mathematically accurate while interacting with the customer during
transactions.
• Resolves customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
• understanding your customers’ needs
• making presentations to promote new products and special deals
• Processed an average of 50 or more transactions daily in a timely manner
• Helped customer select products that best fir their personal needs.

3. • Maintained visually appealing and effective displays for the entire store.
• Communicated merchandise needs and issues to appropriate supervisors in a timely
fashion.
• Built and maintained effective relationship with peers and upper management.
Professional References
Chris Corley (404)434-6818 Supervisor Manager
Terence Austin (770)309-4109 Manager
Alisha Lee (770)624-9012 Owner (Crush)