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1. Tom K. Wagner
847-414-8290
Glenview, Illinois 60025
Interwags35@gmail.com
BEHAVIORAL / MENTAL HEALTH SPECIALIST
PROFILE
Accomplished and dedicated counselor, with 14 years’ experience as a Youth Care worker for a
private heath agency. Specialize in providing leadership and mentoring clients with social or
emotional disabilities to successfully achieve independence.
• Strong skills presenting and directing group programs including anger management,
grief and socialization coping methods
• Background includes providing individualized counseling for clients from youth though
young adult with mental and physical disabilities for a variety of age ranges
• Organizational expertise in maintaining client progress history, group progress
documentation and individual incident reports. Maintain high level of confidentiality
SKILLS
• Instructional Programs
• Crisis Management
• Education and Training
• Individual Counseling and Consultation
• Client Evaluation
• Individual Treatment Plan
• Group Counseling and Facilitation
• Administration and Management
• Customer and Personal Service
Certifications & Computer Skills
Crisis Prevention (CPI), CRP/First Aid
Intermediate Word, Knowledge of Excel, PowerPoint and Access
WORK EXPERIENCE
MARYVILLE ACADEMY, Des Plaines, IL 2002-2016
A non-profit organization serving clients with severe mental illness, intellectual disabilities,
substance abuse issues and medical complexities
Youth Care Professional
Fourteen years of progressively increasing accountability for clients including mentoring,
counseling and advising clients of all ages
• Advising and Educating. Consistently exceeded clients’ expectations by providing world-
class instructions on a variety of behavioral and physical issues to groups of 10-15 youth
to young adult
• Group Counseling. Facilitated and conducted groups that emphasized active listening,
problem solving, behavioral modification and positive self-image
• Individual Counseling. Developed and implemented innovative treatment plans for
individuals.

2. • Collaborated with counselors, therapists to plan and coordinate treatment based on
client needs
• Individual Treatment Plan. Effectively generated incident reports, progress notes &
treatment goals in database
• Client Intake and Patient Monitoring. Achieved positive results by supervising clients
exhibiting signs of emotional or developmental problems while undergoing treatment in a
30-bed recovery hospital
• Counseling. Successfully empowered clients to develop survival skills to foster
integration into community
SPORTS AUTHORITY INC., Niles, IL 2002-2016
A sports retailer in the United States that operated more than 570 stores in U.S.
Senior Sales Associate
Sales leader responsible for extensive customer interface, effectively training new employees
and resolution of customer satisfaction issues
• Sales. Demonstrated outstanding sales expertise in all areas of the store. Raised team
performance and surpassed sales revenue goals by 10% each year
• Performance. Ranked consistently top-10 sales productivity performer in an 11-store
district, earned exceptional sales associate of the year for several years running
• Supervision. Supervised and trained new associates to ensure successful sales
• Problem Solving. Increased customer satisfaction through effective resolution and
problem solving
EDUCATION
Bachelor of Arts in Psychology, University of Illinois at Chicago