1. KAREN K. GALVAN
(361) 442-7965 • www.linkedin.com/in/karen-galvan-a0363645 • kgal0003@yahoo.com
ACCOUNT MANAGER • ACCOUNT EXECUTIVE
Energetic Presentations / Visionary Business Development / Effective Negotiations / Training / Client Services
Talented member of an elite team of professionals dedicated to improving the quality of human life with the desire to transition skill set
into a Sales, Marketing, Account Management and/or Relationship-Building position. Unique ability to listen to others, overcome
distance barriers and outline advantages while catering to their needs. Experience training individuals to increase productivity, eliminate
limitations and improve personal growth. Self-motivated, outgoing personality, committed to high quality work and attentive to
details; attained exemplary client relationship building and networking experience throughout career. Particular strengths include:
Sales, Marketing and Account Management Public Speaking • Impressive Presentations
Energetic • Easily Learn • Committed to the Cause • Strive to Succeed Favorable First Impression • Attentive to Details
Healthcare Knowledge • Medical Terminology Product/Service/Training Rollout
Entrepreneurial Drive/Spirit • Client Relations • Critical Thinking Skilled Negotiations • Follow-up
Available for Business-Related Travel Value-Added Selling
FUTURE SALES/ACCOUNT MANAGEMENT EXPERIENCE
AS AN ACCOUNT MANAGER AND/OR SALES REPRESENTATIVE FOR YOUR COMPANY, I WILL BE ABLE TO:
• Invest the time and effort to achieve territory goals, such as account calls, market share, appropriate program planning, etc.
• Create and maintain a positive impression with customers; listen and respond appropriately to ensure acceptance and execution
of ‘call plan’ objective
• Monitor and analyze territory results, maintaining an up-to-date business plan that evaluates sales effectiveness, targeting
strategies and ROI
• Converse and listen to client concerns; act as liaison between client and organization, rectifying in a professional manner
• Train clients and support staff on company’s devices and/or products
• Make decisions based upon logic and factual-information after weighing alternatives and consequences
• Service clients on a weekly, monthly or quarterly basis depending on their requirements
CAREER PROGRESSION
Quinlan Park Dental; Austin, Texas 2015-Present
Vista Ridge Dental; Austin, Texas 2011-2015
Carus Dental; Austin, Texas 2009-2011
DENTAL SALES HYGIENIST
• Achieved success, company recognition and revenue by developing innovative and successful sales presentations to dental
clients, out-performing peers on dental procedures sold, quarter-over-quarter
• Outlined benefits on specific procedures compared to going without; quickly became a valued resource to each dental practice by
overcoming client objections, communicating solutions and outlining flexible payment plans that best fit clients’ budget
• Served as spokesperson and captured the attention of hard-to-close clients as well as created compelling dental procedure
collateral that drove sales, bottom line performance and company recognition
• Encouraged, forged and preserved relationships; increased company recognition by pitching creative ideas, following up and
following through on what was promised while ensuring satisfaction before commencement of services
• Scheduled, managed and provided individualized comprehensive care to new and established clients
• Provided detailed consultations and charted dental history and restorations
• Utilized experience in hand and ultrasonic debridement, caries detection, fluoride therapy, pit and fissure sealants, and
periodontal scaling and root planing
• Exposed and developed radiographs (panoramic and digital) as well as utilized intra-oral camera
• From ground floor, organized and set-up a dental assisting school while at Vista Ridge Dental; outlined curriculum for students to
learn chair-side assisting as well as products, equipment, terminology, infection control, OSHA regulations and laws

2. KAREN K. GALVAN
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Del Mar College; Corpus Christi, Texas 2008
PRN ADJUNCT PROFESSOR
• Developed curriculum and syllabus, instructing and educating dental hygiene students on how to operate a wide variety of
equipment, instruments and products
• Facilitated class instruction, high-impact presentations and conducted exercises that assisted in cultivating techniques and
becoming comfortable in performing procedures
• Evaluated students’ performance; administered exams and graded; attended staff meetings and student conferences
Two Georges Restaurant; Corpus Christi, Texas 2007-2009
BUSINESS OPERATIONS MANAGER • PARTNER
• From ground floor, planned, coordinated and set-up this successful restaurant, overseeing advertising, marketing and special
events through the Chamber of Commerce, community and word of mouth
• Collaborated in creating and developing effective marketing collateral; distributed at industry functions while improving
customer relations and company name recognition
• Attracted, recruited, interviewed, hired, managed and trained a General Manager with responsibility of 20 in-direct reports
• Ordered inventory and supplies, negotiating lower prices, faster lead times and quality discounts with vendors and suppliers, which
helped reduce overhead expenses and ensured greatest profit margin
• Oversaw administrative functions, including A/R, A/P, deposits, account reconciliation, financial reporting and sale of the business
Wells Fargo Wholesale Mortgage; Corpus Christi, Texas 2005-2007
ACCOUNT MANAGER
• Built and maintained long-term relationships and partnerships with over 50 brokers, selling sub-prime products throughout Corpus
Christi, Harlingen and Brownsville markets
• Turned prospective clients into active accounts within a fast-paced environment where role and demands changed daily
• Sourced, developed and built new accounts; ensured exceptional customer service by maintaining thorough knowledge of lending
programs, policies, procedures and regulatory requirements
• Overachieved performance objectives and revenue goals each quarter
• Maintained day-to-day account management, utilizing an extreme knowledge of all internal processes, applications and tools
available to do the job successfully
EDUCATION: A.A.S. in Dental Hygiene, Del Mar College; Corpus Christi, Texas
LICENSE: Registered Dental Hygienist
TECHNOLOGY: PC/Mac; Windows, OS X, iOS, MS Office, Eaglesoft, MacPractice and Dentrix