1. Karen Yee
562-434-2799 ▪ karenyee728@gmail.com ▪ linkedin.com/karen-yee-3885b3106
Recent graduate of a well-respected university with experience in fast casual restaurant operations. Seeking opportunities to
demonstrate how a strong business and customer service focus can enhance business profitability.
Skills
 Read, write, and speak Mandarin Chinese
 Effective public speaking and interpersonal skills
 Excellent writing and research skills
 Experienced in quantitative statistical data analysis
 Skillful in MS Office, ESRI ArcGIS Mapping, and ERDAS Imagine remote sensing applications
Experience
Retail Associate
Panera Inc., Seal Beach, CA Jan 2016 - present
Actively encouraged consumers to make additional selections by building customer confidence through the offer of
appropriate suggestions and timely opinions.
 Consistently met or exceeded sales goals
 Routinely rewarded for enabling high levels of customer satisfaction
 Chosen for sales training position as a result of excellent performance
Instructor/Group Leader
Rabbit Rescue Inc., Paramount, CA Oct 2012 – Dec 2015
Achieved staff job results through coaching, counseling, and enforcing organizational policies.
 Expanded animal adoption program 20% by facilitating additional donations
 Reduced work time 10% with improved animal care work procedures
 Supervised work output of 14 animal caregivers
Assistant Coach
Long Beach Youth Soccer Organization, Long Beach, CA Sept 2011 – Jan 2012
Cultivated winning athletes by providing guidance on physical training, fundamental rules, and key game skills.
 Developed custom coaching methodologies for inexperienced players
 Awarded young coaches honor
Youth Counselor
Youth Camp Adventures, Long Beach, CA Summers May 2010 – Aug 2011
Improved camper self-confidence by guiding them in personal growth and daily living skills.
 Recognized for outstanding counselor leadership
Education
California State University, Bachelor of Arts – Double Major: Chinese and Geography, Long Beach, CA
GPA 3.87
 Increased by 35% the donation base of CSULB study abroad program
 Phi Beta Kappa & Phi Kappa Phi membership (prestigious National Academic Honor Societies)
 Multiple CSULB Dean’s Honor List recipient
 Received the 2014 Mandarin Studies Achievement Award from Ming Chuan University in Shanghai, China
 Independent Senior Project: Utilizing GIS Tools for Trader Joe’s Retail Site Analysis