1. Alyssa Meldrum
Richland Hills, TX 76118 (817) 609-2591
E-mail: alyssa.meldrum345@gmail.com
Expertise Highlights
Proactive and resourceful administrative coordinator with background in pharmaceutical health services,
childcare development, and customer service.
Key competencies include:
• Timely and effective office and administrative support.
• Excellent communication skills, leadership abilities, and problem solving.
• High performing, detail-oriented, and reliable.
• Upbeat personality with focus on customer/parent engagement.
PROFESSIONAL EXPERIENCE
RXpress Pharmacy, Ft Worth, TX 9/2014-Current
Patient Care Coordinator and Team Captain
• Provides efficient and empathetic customer service to clients/patients in an active call center
environment
• Makes and receives patient calls collecting demographic information while accurately documenting
in database
• Troubleshoots and resolves customer questions, problems or issues as well as CSR team questions
• Professionally handles escalated calls as appropriate with proven positive outcomes
• Influences others to perform their jobs effectively while driving the importance of teamwork and
working towards a common goal
• Assistant to Director completing special projects as needed
• A/R account manager who quickly collects past due balances
• Provides training support daily
Kinder Care, Watauga, TX 9/2013-9/2014
Assistant Teacher
• Enjoyed organizing meaningful, inspiring, and fun programming for children aged 2-8
• Initiated schedules for students including nap times, outside activities, and head count
• Created exciting curriculum on a moment’s notice
• Trained new hires and offered periodic supplementary training
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2. Alyssa Meldrum (cont.)
Richland Hills, TX 76118 (817) 609-2591
E-mail: alyssa.meldrum345@gmail.com
GW Boutique/GW Superstore, Keller/Watauga, TX 5/2012-1/2014
Key holder, Lead Casher
• Lead customer service representative, key holder, and cashier
• Priced high end retail donations and designed floor displays and promotion advertising
• Ran daily sales and batch reports along with counting employee tills
• Bank drops and accounting assistance
• Store trainer and attended management meetings
• Managed customer challenges and maintained a positive relationship
EDUCATION / PROFESSIONAL DEVELOPMENT
• Richland High School, Graduate 2012
• Technical skills – Microsoft Word, Excel, Outlook, PK Software, DocuTrack
• Courses – HIPAA Privacy and Security Certification, How to be a Customer Service Guru,
Responsible Social-Media Use, Workplace Diversity, and Preventing Discrimination and Harassment
References available upon request to include management
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