1. Joseph A. Marino
1790 Grand Ct NE, Grand Rapids, MI 49525 • jmarino3@davenport.edu • (586) 879 -8457 www.linkedin.com/in/marinoexec/
Objective
Highly skilled, progressive thinker seeking unique MBA-level internship with a reputable organization in the Grand Rapids community
that will allow me to demonstrate and expand skillset in project management and process improvement for Summer 2015.
Qualifications
▫ Proven ability to lead projects, seek and define goals, motivate individuals, and meet objectives
▫ Excellent communication skills; experienced in working with international refugees, military personnel, and at-risk youth
▫ Statistical awareness; ability to mine and analyze data, track trends, and generate proposals
▫ Demonstrated knowledge and skills in business office relations and multi -disciplined organizations
▫ Strong technical competencies: Microsoft Office, CRM, chat systems, website maintenance; and Lotus Notes, Gmail, and Citrix
▫ Trained in communication techniques, team-based strategies, professional and legal policies and procedures, diversity awareness,
therapeutic intervention, client support and understanding, counseling, and volunteer recruitment.
Education
Davenport University - Grand Rapids, MI August, 2015 (Expected Grad.)
Master of Business Administration; Concentration: Strategic Management Current GPA: 3.8
Bachelor of Science; Concentration: Medical Case Management
Relevant Coursework: Project Management, Operations/ Quality Management, Creative and Critical Thinking, Accounting,
Finance, Sustainable Business Strategies, Community Services, Special Populations, Healthcare Services, and Psychology
Professional Experience
Davenport University Grand Rapids/ Battle Creek, MI
Academic Advisor (January, 2014-Present) August, 2010-Present
▫ Promotes cross-functional environment with focus on Process Improvement
 Solicits feedback from supervisors, peers, and students to improve outcomes
 Works closely with faculty, staff, and multi-functional teams throughout various project phases
 Seeks to reduce inefficiencies, eliminate waste, and implement cost saving measures
▫ Efficiently manages 298 traditional, non-traditional, and military students within the College of Technology
 Advises students on program and course selection; relating information to career outlooks and interest
 Operates at high level of performance, exceeding scheduling benchmarks at an average of 12% above goal
 Documents all student interactions; follows FERPA guidelines; and adheres to all policies and procedures
▫ Fosters growth in advisor/ advisee relationships to enhance student engagement, success, and retention
 Consistently participates in student engagement or enrichment activities
 Guides students in seeking and obtaining internal/ external resources to promote financial self-stability
 Implements and maintains student alert and attendance policy processes for student care and success
Admissions Representative (May, 2013-January, 2014)
▫ Generated reports and accurately detailed forecasts/ projections to executive leadership
 Re-assessed operational plan with executive and campus leadership; reduced operational expenditures
 Collaborated with lead management and marketing to mine data and effectively seek qualified leads
 Conducted market research and created strategic marketing plan and new marketing impressions
 Assisted in strategic program mapping; helping to determine course offerings each semester
▫ Assisted in the management of six professionals; oversaw front office, library, and admissions operations
 Trusted key holder; responsible for opening/ closing the campus
 Facilitated trainings; maintained confidential personnel information; and conducted performance reviews
 Monitored inventories and executed purchases in accordance to budget constraints
 Recruited and coordinated volunteers for campus activities
▫ Responsible for enrollment and corporate recruiting initiatives: event planning, presenting, and appointments
 170% to benchmark in corporate outreach initiatives; 81.6% to campus goal for Fall; 72.7% to Winter
 Maintained extensive student contact via in-seat and phone appointments, walk-ins, emails, and events
Call Center Specialist – Admissions (May, 2012-May, 2013)
▫ Applied lean systems; identified and eliminated redundancies and implemented cost-saving measures
▫ Lead internal projects and served as departmental liaison for university-wide projects
▫ Set appointments for Admissions Representatives at 30% above the benchmark goal

2. Michigan Home Appraisal Rockford, MI
Market Research Analyst May, 2013-January, 2014
▫ Provided senior appraiser with statistical reports and analyses regarding sales market
 Conducted market research to review current listings, mine historical sales data, track market trends, and accurately forecast
future home sales
▫ Directly involved in organizational branding; helped owner build and deliver message
 Assisted in the development and launch of new website
 Collaboratively developed communication plan with other research team members
Bethany Christian Services Grand Rapids, MI
Medical Case Manager - Intern May, 2012-August, 2012
▫ Planned, implemented, and monitored strategic methods to benefit clients’ complex medical needs
 Solicited, coached, and coordinated volunteer base to assist with client language barriers, transportation, check-ups, and
support
 Collaborated with a team of medical and social professionals to produce positive outcome for clients
▫ Coordinated client health benefits for refugees within their first three months in the United States
 Managed large caseload averaging above 30 clients, often having families ranging over seven individuals
 Successfully reached primary objective of cutting cost by locating community resources
▫ Educated clients on health/ safety, and acted as a referral agent
Leadership and Professional Affiliations
▫ Sigma Beta Delta Honor Society 2014-Present
▫ Grand Rapids Gazelles - Marketing and Recruitment Chair; Head 7’s Coach 2012-Present
▫ Davenport University Rugby Alumni Association - Founder/ Director 2012-Present
▫ National Society of Leadership and Success - Presidential Member 2010-Present
▫ Hall Advisory Team (RHA) 2009-2012
▫ Volunteer Executive Board - Chair holder; constitution and bylaws writer 2010-2012
▫ National Residents Hall Honorary - Treasurer 2010-2012
▫ Davenport University Athletes in Action 2009-2010
▫ Davenport University Student Leader of the Year 2011
▫ Michigan Campus Compact Heart and Soul Award 2011
▫ Davenport University Student Volunteer of the Year 2010
▫ Community Service Honor Roll Platinum Member 2010-2012
 (300+ hours of service)
▫ Davenport University Division 1 Rugby 2009-2012
 National Champion 2010-2011/ 2011-2012
 Assistant Captain 2009-2010
 Backline Player of the Year 2009-2010