1. 45 Deering Lane
Bristol, Connecticut 06010
Phone (860)478-2293
E-Mail vfrutchey@gmail.com
Victoria Frutchey
Summary of Qualifications:
 Over 19 years of experience in the insurance industry.
 Sound knowledge of the federal, state and local law.
 Proficient and knowledgeable with CLA, Siebel, E-Forms, Applied, SNAPI
 AMS, PL Rating, @vantage
Work Experience:
OneBeacon Insurance Farmington, CT October 2016-present
 . Demonstrates a strong working knowledge of OneBeacon rating, policy
processing and work tracking systems and procedures to develop premium
quotations and policy contracts.
 . Following underwriting instructions and authority guidelines, effectively uses
OneBeacon policy writing and workflow management systems to process policy
transactions. Utilizes on-line resources to facilitate transaction processing, such as
endorsements. Manages processing of transactions to meet or exceed business
unit service standards.
 . Utilizes advanced insurance knowledge and technical skills to analyze complex
applications and translates the information as required by system to produce
policy contracts. May handle accounts complex in nature with high visibility and
high premium level.
 . Responsible for high level of familiarity with specialty class of business,
assigned territory and accounts.
 . Takes initiative for learning and understanding insurance coverages. Takes
initiative to acquire additional insurance knowledge by enrolling in industry
related courses and programs.
.
Roland Dumont Agency, Bristol, CT March 2015 - July
Customer Service Representative (Commercial and Personal Lines)
 Provide Technical Underwriting Support for Commercial Casualty Lines,
Primarily Booking Premium and Processing Policy Documents
 Rate Renewal polices, Endorsement/Change Amend and Renewal requests that
are system supported.
QBE, Simsbury, CT Dec 2012 – March 2015

2. Senior Processing Technician
 Assist with delivery of timely and accurate reports and identifying and
recommending changes for operational improvements
 Interpret and extract source data from imaged applications to set up quotes and
policies
 Process requests for information from key stakeholders by effectively
communicating and acting in a professional manner
 Process and issue policy cancellations within area of responsibility adhering to
multiple state requirements for notice to the insured
 Ensure complete and accurate documentation of processing activities by gathering
missing information, resolving inconsistencies and confirming next steps
 Provide back-up processing and email support for rating units and complete
transactions within area of responsibility
 Provide quality review of policy print products including forms and analyze and
resolve any discrepancies
 Build skills and knowledge related to processing services by participating in
cross-training and learning additional processes and procedures to support
multiple workflows and contribute to effectiveness of team operations
Guilford Specialty Group, Hartford, CT Feb 2011 – Dec 2012
Underwriting Administrator
 Provide Technical Underwriting Support for Commercial Casualty Lines,
Primarily Booking Premium and Processing Policy Documents
 Issue all New Business, Endorsement/Change Amend and Renewal requests that
are either system supported or manually issued.
 Review and process endorsement, cancellation and reinstatement requests.
 Pull monthly renewal files and copy forward data and update and distribute files
underwriting department for processing.
U.S. Census Bureau April 2010 – Sept 2010
Census Enumerator
 Conducted interviews with residents in assigned areas by following stringent
guidelines and confidentiality laws. Explained the purpose of the census
interview, answered residents' questions, elicited information following a script,
and recorded census data on forms.
 Assessed quality control levels on selected addresses, determined which
samples passed or failed, and maintained records for quality control
verification.
The Hartford Insurance Company, Sept 1997 – June 2009

3. Trumbull Services, Windsor, CT
Team Leader
 Team Leader for a staff of 18 employees.
 Managed and serviced account for client with $100 million book of business.
 Delegated work for CSR’s, Auditors and Coding Department.
 Researched inconsistencies with policies from client Costumer Service Reps.
The Hartford Insurance Company,
Farmington, CT
Commercial Marine/Middle Market Customer Service Rep
 Quote all lines of new business applications i.e. General Liability, Workers
Comp, Auto, Umbrella
 Assembling and rating of Ocean, Inland Marine and Property Choice Policies.
 Issue all New Business, Endorsement/Change Amend and Renewal requests that
are either system supported or manually issued.
Assistant Supervisor (Automobile)
 Provided information on qualifying programs to high risk drivers (Omni
Insurance, Progressive Insurance)
 Continually exceeded monthly goals of 30 sales.
 Provided training to 12 new hires for Specialty Unit.
Customer Service Representative (Automobile & Homeowners)
 Answered incoming automobile calls for Personal Lines Insurance for AARP
members.
 Exceeded required cross sell leads on a monthly basis.
 Made necessary changes to policyholders’ files as requested.