1. Mira J Thomas
510 Lynn Avenue ♦ East Northport, NY 11731
Home: (631) 757-5253 ♦ Mirabrock01@yahoo.com Cell: (631) 327-4142
PROFILE: Result oriented professional. Successfully exceed business goals and objectives by being a
team player with a “can do” attitude. Interested in a Career,using organizational skills, and Customer
Service expertise, to obtain a position with an established company.
EXPERIENCE:
Forster & Garbus LLP., Commack,NY 3/2008-07/2014
Legal Assistant
 Prepared Legal Documentation for Attorneys, Notified clients of trial dates,prepared Witness Requests to ensure
positive outcome at trial.
 Domesticated Foreign Judgments to enable accounts to be sued in NY courts.
 Prepared Real Estate Documents for Closings, cleared Titles for Closing Real Estate Transactions
 Hired Process Servers for Legal Department – Negotiated fees, Approved Invoices for Department
 Prepared Petitions to Confirm Arbitration Awards
 Analyzed outside council reports to ensure service quality
 Established excellent rapport with client to ensure court dates were covered with knowledgeable witnesses.
American Home Mortgage, Melville, NY
Home Gates Settlement Services 11/2006-08/2007
Appraisal Underwriter
 Reviewed appraisal reports for retail, wholesale, correspondent departments
 Reviewed appraisal reports to ensure the collateral was acceptable to investor guidelines
 Performed in-depth analysis of both the InvestorBPO and Branch Appraisal to determine collateral value
 Contacted appraisers to review and resolve any issues with appraisal report
 Effectively communicated underwriting decisions with client (Post Closing – Loan Sales)
 Reviewed and resolved kickback appraisal conditions from Investors to ensure loan sale
Washington Mutual Bank, Islandia, NY 11/1989 – 10/2006
Loan Coordinator
 Submitted original and resubmitted loans forcredit decision after reviewing the file for compliance with Bank, government,
and regulatory requirements. Underwrote loans,calculated debt-to-income and loan-to-value ratios, reviewed credit reports
and priced loan Products accordingly.
 Maintained an average Pipeline of 80 Loans.
 Provided coaching, mentoring and technical assistance on site. Also traveled to less experienced sites for training and
support.
 Prepared Closing Documents efficiently and worked with Title Companies to satisfy conditions for Insured Titles.
 Selected to participate in training of New Consumer Loan Site in Chicago
 Selected to participate in a Focus Group for streamlining work flow process
 Acting Team Lead in the absence of Area Management
Dime Savings Bank of New York, Uniondale, NY
Retirement Services Supervisor & Retirement Services Assistant Supervisor
 Supervised a department of 15 representatives in a call center environment - Responsible for work flow status, phone
coverage, hiring new employees, quality control, review writing, coaching and training.
 Monitored a high call volume for staffing purposes, responded to internal audits for the department, organized projects,
set sales goals and worked with Financial Consultants to maintain account status for taxreporting purposes.
 Serviced over 70,000 retirement depositors and 235 branches with assets of over 1.4 billion dollars.
 Resolved Customer Complaints at the corporate level.
 Responsible for processing legal levies pertaining to Retirement Plans, setting up and processing decedent payouts,
opening and maintaining IRA, Keogh, SEP, Keogh and Self Directed Retirement Plans, and maintaining automatic
distribution payment options.
TECHNICAL SKILLS: Microsoft Word ♦ Microsoft Excel ♦ Windows Explorer ♦ Rightfax