1. Jamie F. Anderson
422 Oak Park Blvd
Cedar Falls, IA 50613
319-240-7417 Cell
Email: jamiegale444@hotmail.com
PROFESSIONAL EXPERIENCE
Heartland Walk-in Tubs , Waterloo, IA 1998-present
Office Manager
Managed an office of up to twelve employees over the past 14 years. The company is a home improvement
company that specializes in home accessibility and durable medical equipment. Handled customer phone calls,
customers who come into showroom, billing, accounts receivables, account payables, scheduling service calls,
weekly payroll, filing payroll taxes, quarterly sales tax, all Human Resource activities.
Ocwen Loan Servicing, LLC
Cash Operations Processor January 2013-June 2013
Process payments, run scripts for tax and insurance reimbursements and operate the IMTS arc balancing
system.
GMAC Mortgage
Land Title Adjustment Specialist August 2012-January 2013
Processed partial releases of mortgages, easements and lot line adjustments by reviewing appraisals and legal
documents. Processed oil and gas leases. Prioritize and follow up to insure all processes are completed.
Interacted with tax agents, oil companies, attorneys and customers to insure superior customer service.
Northwest Airlines, Minneapolis, MN 1993-1998
Customer Service Sales Agent
Took incoming customer service calls regarding current reservations and sales for new travel. Took a six week
customer service professional training course and refresher courses over the 5 years that I worked part time for
this company.
Midwest Benefits, Detroit, MI 1989-1992
Outside Customer Service Rep
Rep for several client companies, in charge of handling all of their benefit questions, doing the employee
benefits meeting to explain the new benefits to the client’s employees. Handled client companies’ questions on
the phone and in person in their offices. Sold additional benefits to existing companies. Reported status to
management at weekly meetings.

2. Blue Cross Blue Shield of Florida, Jacksonville & Tampa, FL 1983-1988
Customer Service Agent
Responded to routine and complex claim and benefit related issues/inquiries by taking incoming customer
service calls from subscribers and physicians regarding claims and benefits. Worked with Medicare customers
as well as Federal subscribers on the phone and in person. Had several professional customer service classes as
well as medical terminology classes. Proficient in working with irate customers and helping them understand
their insurance benefits and the way claims were adjudicated.
SKILLS
MS Word, Excel, Quick Books, 10-key.
EDUCATION
University of North Florida-Jacksonville, FL
Bachelor of Business Administration/Management 1987