1. ELEA N O R M LEC S K O
15 Maple Lane | Eighty Four, PA 15330| 724.263.8063 | Eleanormlecsko@gmail.com
SUMMARY
Self-motivated professionalhighly proficient in developing creative solutions and implementing objective decision making.
Maintains positive attitude and works hard to build team relationships.
My goal is to obtain a position that is aligned with my mortgage servicing experience. Computer-savvy, professionaland
detail- oriented. Outstanding leader with effective skills in problem solving. Uphold a high integrity in work and responds to
challenging projects with genuine enthusiasm.Fulfills projects and daily tasks with focus,determination, and motivation.
SKILLS PROFILE
- 10+ years of default mortgage servicing
- Call centercollections and recovery management
- Successfully developed collection strategies to minimize and recover losses
- Applicant interviewing and employment decisioning
- Employee development, training, and mentoring
- Employee retention leader to reduce turnover
- Professional with focus on customer understanding and satisfaction
- Advanced level of proficiency Excel, Word and PowerPoint
EMP LOYME NT HISTORY
Title Curative 12/1/2014 — Current
Moon Township, PA
- Reviewed and analyzed title commitments for irregularities.
- Determined solutions for irregularities and acted on determination to resolve
- Worked with available resources to resolve any title related issues
- Ordered and followed-up on all necessary clearance documentation
- Provided accurate and timely communication of all updates,details, etc. to all parties involved in the transaction
BANK OF AMERICA
Upper St. Claire, PA
Case Management Team Manager I (03/2012-09/2013)
9/11/2000 — 9/30/2013
- Supervised the execution of transactions and responses to customer,investor, or 3rd party related inquires
- First level of management, supervised day to day activities of a team of 10-12 Case Management associates
- Handled complex escalations (via phone and correspondence)
- Provided daily coaching and feedback to the associates Conducting monthly associate call monitoring and account
auditing for staff performance
- Participated in leadership management meetings and conference calls
- Scheduled and monitored team work flow
- Conducted employment interviews and made final hiring decisions

2. ELEA N O R M LEC S K O
15 Maple Lane | Eighty Four, PA 15330| 724.263.8063 | Eleanormlecsko@gmail.com
Bank of America
Upper St. Claire, PA
Collections Team Manager (08/2003-03/2012)
- Managed a team of 10-12 collections associates
- Handled customer escalations
- Provided employees with coaching and feedback
- Provided performance results
- Motivated staff, built and maintained relationships
- Inter-department networking
Collections Team Leader (09/2000-08/2003)
- multi-tasked and successfully managed normal collections work flow through term digit ownership
- Assisted peers
- Responsible for task queuing
- Composed repayment stipulation letters as foreclosure prevention action
EDUCATION
Diploma, Trinity High School, Washington, PA
REFERENCES
1) Joseph Caruso, Bank ofAmerica VP, Mortgage ServicingUnit Manager Pittsburgh, PA 1.412.918.7401
2) Jan Garesti, Bank of America AVP,Mortgage ServicingTeamManager Pittsburgh, PA 1.412.918.7474
3) Alina Abad, Bank of AmericaAVP, Senior Operations Consultant Pittsburgh, PA 1.412.759.2880