1. Tiffany J. Steed
Email: tiffany.j.steed@gmail.com
19934 Fenelon Det, MI 48234
Home: (313) 220-3975
Summary
Secure a leadership position that will provide opportunity for me to align my talent, ability, and
impressive education to maximize the strength of your organization in the Customer Service
Competency.
Education
Central Michigan University, Troy, MI 48098
• Masters of Science Admin. in Human Resource Management (Dec. 2006)-GPA 3.76
Michigan State University, East Lansing, MI 48824
• Bachelors of Art in Telecommunications (May 2001)-GPA 2.59
State of Michigan Certified Life Insurance Broker (May 2003)
Licensed Tax Professional for HR Block (December 2003)
Work Experience
Blue Care Network, Southfield, MI – Customer Service Representative (09/09 – 06/10)
• Benefits Explanation
• Claims Status
• Rx Formulary
• PCP Assignment
• Member/Provider Services
HR Strategies Plus LLC, Detroit, MI – Intern (05/09-11/09)
• Recruitment, Interviewing, and Selection
• Conduct Background Checks and Schedule Drug Screenings
• Posting Positions on Job Boards and Conducting New Hire Orientations
• Training and Development
• Developing Presentations and Event Planning
• Participated in recruitment at The Good Morning America Job Fair at Cobo Hall
• Networking, Marketing and Public Relations for Be Blessed Career Consulting
• Participating with merchandise sales/promotion at Black Enterprise and Black Expo 2009
Credit Acceptance, Southfield, MI - Credit Analyst and Collections (08/04-05/09)
• Credit Approval/ Evaluation
• Employment Verification/ Income Calculation
• Contract Evaluation/ Processing/ Approval
• Dealer Partner Support
Chrysler Financial, Troy, MI – Customer Service Representative (9/01-1/09)
• Collect debt or collateral on extremely delinquent retail and lease auto loans
• Develop payment schedules to prevent potential loss
• Explain contractual obligations and adverse effects on credit
• Establish relationships with customers to promote product and brand loyalty
Mathematics Tutor, Metro Detroit – K-12 Math Tutor (09/01-present)
• ACT Preparation
• Curriculum and Computer Based
• Pre/Post Test Evaluation
• Special Education
• In Home & Group Setting Tutoring
References upon Request

2. • Test Taking Strategies
References upon Request