Customer Service Rep.

1. Monica R. Pressley
3621 Frankford rd. #311
Dallas Tx, 75287
MonicaRPressley@gmail.com
501-366-3129
469-892-4222
Customer Service Specialist
10 years of experience providing customer support in busy call center environments for public utility and insurance
industry employers. An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills --
listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win -
win outcome.
Work Experience
Monica’s Hair Clinic (Self Employed), Little Rock, AR
Licensed Cosmetologist
11.2011 – Present
Customer Service, appointment making and sales of hair care specials.
American Signature Furniture, Atlanta GA
Office Associate
1.2009 to – 10.2011
Handle customer inquiries, complaints, billing questions and payment
extension/service requests. Calm angry callers, repair trust, locate resources for
problem resolution and design best-option solutions. Interface daily with internal
partners in accounting, field services, new business, operations and consumer
affairs divisions..
Sallie Mae, Lynn Haven, FL
Customer Service Representative
08.2006 – 09.2009
Providing a high level service to consumers online and off. Providing client
services to all consumers involving handling requests from account owners, or
advisors seeking information or executing requests on specific accounts, product
or plan information, and policies and procedures, also responsible for
researching and resolving complex issues in a timely manner to completion.
American Axle Manufacturing, Detroit, MI
Automotive Assembler
08.1999 – 04.2006
Responsible for fast pace production on an assembly line, and manufacturing
departments also maintained a working knowledge of manufacturing/assembly
processes and business-related computer systems, and quality assurance.
Frank Cody High School – Diploma 1978- 1980
Virginia Farrell Beauty School – Cosmetology 1984
American Career Academy - Automated Finance 1984
University of Little Rock -Major: Psychology 2013 - Current