Jennifer Wooten has over 12 years of experience in customer service roles, most recently working at Entergy Services Inc in web account management and customer service. She has strong communication, organizational, and problem-solving skills. Prior to Entergy, she held customer service roles at JPMorgan Chase Company, Faster Refund Express, and Clubswired.com.

1. Jennifer L. Wooten
415 Smith Street
West Monroe, Louisiana 71292
318-235-2475
Jenniferwooten9417@comcast.net
Summary of Qualifications
 Excellent customer service skills; courteous and patient when interacting with others.
 12 years of customer service call center experience.
 Strong organizational skills.
 Proven skills in meeting deadlines and resolving difficult issues in demanding
situations.
 Self-motivated with great interpersonal skills; able to resolve conflict.
 Ability to take a project from beginning to end.
Professional Experience
Entergy Services Inc- West Monroe, Louisiana 06/2011-present
Web Account Management
 Responded to inbound phone inquiries from clients and if required, assisted third
party associates regarding customer service issues and concerns.
 Compiled information provided by the customer to prepare the account to be
reviewed for service setup.
 Emailed customers regarding account information and made outgoing calls to those
unable to answer by email.
 Provided online account maintenance of customers’ accounts.
 Compiled information to provide customer service representatives training for Web
Account Management, and MyAccount Anywhere.
 Response to social media Facebook and Twitter.
 Able to handle all calls including escalated situations.
 Offered side by side mentoring to increase performance with new employees.
 Assisted with other departments such as ASAP and MOVERAPP to ensure work
would get out in a timely and efficiently manner.
 Am back up for Central Administration Department when needed to ensure customers
receive bill copies, Letters of Credit, and 3rd Party Guarantor information in a timely
manner.
Entergy Services Inc – West Monroe, Louisiana 04/2009-06/2011
Customer Service
 Receive incoming calls from customers regarding account information.
 Setup accounts for both electricity and gas services.

2.  Compile information provided by the customer to prepare the account to be reviewed
for Modification
 Educated customers on various payment options such as: extensions, deferments,
financial assistance.
 Offered side by side mentoring to increase performance with new employees.
Faster Refund Express- Clubswired.com- Monroe, Louisiana
Faster Refund Express - Monroe, Louisiana
01/2007-9/2009
 Processed payroll and income tax checks.
 Compiled weekly schedules for a group of 5-8 employees.
 Assisted clients in filing taxes.
 Received incoming and made outgoing calls regarding income taxes.
 Installed software needed and setup online services for our clientele.
Clubswired.com
 Served as a hiring recruiter for Clubswired.com for outside sales personnel.
 Conducted phone interviews for potential employees.
 Collaborated with CEO of Clubswired.com on website content and potential sales
areas.
JPMorgan Chase Company-Mortgage- Monroe, Louisiana 11/1999-07/2003
Customer Service
 Responded to inbound phone inquiries from clients.
 Assisted third party associates regarding such as title companies and loan officers
with customer account information.
 Compiled information from customers for resolving account issues.
 Collaborated with Local and International Tax offices and Title companies for tax and
title resolution.
 Headed a team of 6 individuals to compile information needed for an online job aid
for the New Loans Department.
JPMorgan Chase Company- Mortgage- Monroe, Louisiana 07/2003-07/2006
Customer Advocate Team Lead
 Handled escalated calls transferred from customer service professionals and
managers.
 Provided information regarding projections on escrowed accounts.
 Compiled and provided information regarding loan amortizations.
 Collaborated with Local and International Tax offices and Title companies for tax and
deed resolution.