1. MARCY SAVAGE
1122 Cobblestone Court
Williamston, MI 48895
(517) 331-5397 | msavage2861@gmail.com
I am a people oriented person with extensive work history in insurance company underwriting, policy processing
support and training who is seeking a professional level position that will utilize my knowledge, experience and
background of insurance company operations.
PROFESSIONAL EXPERIENCE
AUTO-OWNERS INSURANCE COMPANY, Lansing, MI 2000 - Present
Home Office Workers Compensation Underwriter, Lansing, MI (2007 - Present)
 Member of Home Office Underwriting team responsible for providing oversight of branch underwriting
teams across all states.
 Provide companywide compliance with individual state workers compensation rules.
 Perform branch file audits and participate in rate committee sessions.
 Update and implement state approved workers compensation forms and rules.
 Respond to state inquiries and complaint letters regarding our companywide workers compensation
department.
 Assist with development of home office workers compensation specific training schools and training
manuals which are designed for training of Branch Underwriters, Managers, and Marketing Associates.
 Provide classroom teaching assignments for participants of our home office workers compensation training
schools.
 Tasked with assisting new product development in the workers compensation department. (No Problem
Pay)
 Responsible for working with IT associates in development of better work flow and enhancing our Web EZ
system product.
Common Functions Underwriting Systems, Lansing, MI (2004 - 2007)
 System wide business analyst position with focus on gathering multiple department business requirements
and creating a business solution to defined goals.
 Participate in wide range of product development activities across multiple coverage line departments,
interview, analyze and write requirements to meet internal company product goals.
 Traveled to new company branch operations to assist policy processing employees set up initial branch
processing operations.
 Assisted in conversion of Michigan territory into four separate branch operations.
 Present Home Office training sessions for branch policy processing employees.
Commercial Lines Underwriting Systems, Lansing, MI (2003 – 2004)
 Business analyst position responsible for in house communication between commercial underwriting and
systems programming. Responsible, from a systems perspective, for Commercial Umbrella, Workers
Compensation and BOP product lines.
 Liaison between commercial underwriting needs to develop on-line product access and programming
needs to accomplish established goals.
 Assist commercial underwriting with implementing IT developed products to increase productivity and
introduce new product features into an existing line of business. Assist in creation of efficient work flow
processes.
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2. MARCY SAVAGE –
PROFESSIONAL EXPERIENCE – Continued
AUTO – OWNERS INSURANCE COMPANY, Lansing, MI Continued
Commercial Lines Underwriter, Lansing, MI (2002 - 2003)
 Commercial lines underwriter on a well rounded book of commercial property and casualty products.
Responsible for underwriting General Liability, Property, Commercial Auto, Inland Marine, Workers
Compensation coverage lines. Responsible for account retention and reinsurance placement for assigned
book of business.
 Work with Loss Prevention, Claims and Premium Audit to develop and maintain a profitable commercial
lines book of business.
 Assigned to approximately 250 independent agencies located throughout the entire State of Michigan.
Assisted agents with quoting new business accounts and policy renewals.
 Gained knowledge of ISO, PAAS, NCCI, Best Guide and BUR as resources to classify and underwrite
various commercial exposures.
Personal Lines Underwriter, Lansing, MI (2000 – 2002)
 Underwriter for personal lines insurance products which included Homeowners, Personal Auto, Dwelling
Fire and Personal Umbrella.
 Assisted independent agents with risk selection.
 Reviewed agent submitted client applications and determined acceptability within company underwriting
guides.
EDUCATION
 BS – Business Administration, 1995 - Davenport University, Lansing, Michigan
Major: Business Administration
Minor: General Business
PROFESSIONAL ACCOMPLISHMENTS
 Successful completion of Dale Carnegie program
 Assisted with development and currently participate in presentation of the home office workers
compensation training class for various branch underwriters, field and support personnel.
 Assisted with development of Paid in Full, WebEZ and No Problem Pay programs.
 Assisted with successful division of the Auto Owners Michigan territory into four separate, self contained
branch operations.
 Team member responsible for opening Auto Owners Kentucky branch operation.
 Promoted from Personal Lines Underwriter through various positions of responsibility to current Home
Office Workers Compensation Underwriting team.
References Provided Upon Request
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