1. HILARY HOLT
201 E. Riley Street, Atchison Kansas 66002 l hilaryholt1@hotmail.com l 913.426.3509
Profile
Retail Manager with 12 years of experience in developing strategies to generate top lines sales. Initiating change
to drive bottom line profitable thru customer rapport, motivating and inspiring associates.
Areas of Expertise
 Business Marketing
 Coach and Mentoring
 Communication
 Profit and Loss Development
Work Experience
Assistant Store Manager 11/2004 - Current
Office Depot Inc – Saint Joseph, Missouri
 Lead the development of all newly hired associates, overall customer experience, and sales and
services culture within the location.
 Executed new product launches and developed strategies to improve conversion drive sales to
exceed sales plan.
 Provide constructive feedback, coach, and counsel under performers
Customer Service Representative 07/2002 – 03/2004
Long John Silvers – Leavenworth, Kansas
 Greeting customers and doing table visits to ensure customer satisfaction
 Maintain high quality standards of hygiene along with health and safety
 Helping in any area of restaurant when circumstances dictated
Server - 04/2001 – 05/2002
Young Dragon Chinese Restaurant – Atchison, Kansas
 Managed customer seating while ensuring health and safety regulations were met or exceeded
 Multitasked between customers delivering each a unique experience
 Provided detailed menu information to satisfied concerns and curiosity
Education
Leavenworth High School – Leavenworth Kansas 2000-2004
 Diploma – with honors
Johnson County Community College 2004-2006
References
Conrad Bradley – Store Manager OfficeMax 816.941.4007
Mia Wilson – Impress Manager OfficeMax 816.455.1555
James Funk Store Manager Office Depot 816.671.1700
 Planning
 Execution
 Follow Up