1. CHRISTOPHER D. MCLEAN
413 Pearce Avenue • Wake Forest, NC 27587 • (919) 523-7809 • iloveteles@gmail.com
CUSTOMER SERVICE AND SALES
Top-tier professional thrives on direct customer engagement, positively interacting, building relationships,
raising brand awareness and closing deals. A natural "people person" with a friendly sense of humor and
executive credibility that makes a lasting impression. Diverse background includes retail sales and the
financial services industry. Can adapt to shifting customer requirements in fast-paced, deadline-driven
environments. Highly inquisitive and open to learning new skills. A supportive coworker passionate about
helping others succeed. Additional strengths include:
 Public Speaking
 Inventory Management
 Loan Servicing
 Culturally Aware
 Competitive Analysis
 Store Operations
 Mortgage Services
 Critical Thinking
 Market Research
 Data Analysis
 Financial Assessment
 Strategic Planning
Technology – Proficient in a range of office tools and sales-related applications. Flawless data entry.
CUSTOMER SERVICE
 Keen ability to identify customer requirements and provide relevant service solutions.
 Excellent follow through and customer tracking to ensure complete satisfaction.
 Strong communicator, able to listen while informing. Can translate technical information into simple
terms to assist in customer decision making.
 Easily resolves complaints and concerns, and works to negotiate win-win outcomes.
 Highly consultative approach, with strong buyer awareness, able to assess needs and propose
relevant service solutions that surpass customer expectations. Excellent phone etiquette.
SALES
 Excellent ability to gather data from all relevant sources and to identify interests and concerns of key
target groups. Talent for recognizing social trends and emerging attitudes.
 Dynamic public speaker, skilled delivering sales presentations that influence decision makers.
 The ability to implement marketing strategies that increase brand awareness and build revenue.
 Proactively work to expand customer base, seek current intelligence on industry trends and acquire
expanded product knowledge to better inform clients and sell more effectively.
 Can conduct in-depth product and market research, with keen eye for detail, and provide thorough
competitive analysis.
CAREER PROFILE
LOAN SERVICING SPECIALIST 3 / HOME PRESERVATION • WELLS FARGO RALEIGH NC • 04/2010 – PRESENT
 Focus on Loss Mitigation, analyzing client's financial health to find solutions to keep their home.
CUSTOMER SERVICE / SALES • HUDSON BELK • RALEIGH NC • 10/2008 – 05/2009
 Closed sales and assisted manager with merchandizing, restocking, and opening/closing.
CUSTOMER SERVICE / SALES • GUITAR CENTER • RALEIGH NC• 03/2007 – 02/2008
 Handled special orders, developed new promotions to drive sales and conducted follow-up.
SHOWROOM MANAGER • THE COUNTERTOP COMPANY • RALEIGH, NC • 06/ 2006 – 12/2006
 Accountable for daily operations, including scheduling installations.
FINANCE MANAGER / SALES & LEASING CONSULTANT • LEITH, INC. • RALEIGH, NC• 1996 –2006
 Worked directly with customers on the best individual financing options.