1. David John Courtenay
Hawthorne, 3013 Krogen Court, Creedmoor, 27522, North Carolina. Telephone: 1 919 817 5448 (Cell)
Email: Dave@wildlifeinfocus.com Nationality – British (Male) / Green card holder
Personal Statement
Experienced, reliable, used to working in an international working environment that calls for significant job flexibility, and with
the ability to respond to rapid or frequent changes in priority.
Key Skills
 Proven success leading cross-functional matrix environment.
 Strong interpersonal, analytical and problem solving skills.
 Strong project management skills.
 Diplomatic and relationship builder.
 High level of business acumen.
 Strong influencing and negotiation skills.
 Strong critical thinking and decision-making skills.
 Self-motivated goal-achiever.
 Comfortable in fast-pace environment.
 Organizational abilities.
Demonstrated success record in:
 Superior project management and communications.
 Diplomacy - influence and effectively manage key relationships and challenging situations under pressure.
 Ensuring proper delivery of service solutions.
 Ensuring improvement and excellence at every phase of services.
 Identifying, building and maintaining relationships with customer’s internal management.
 Acting as single point of contact for operational issues.
 Customer service gap analysis and applying knowledge and formulate customer recommendations.
 Customer Service.
 Conflict Management.
 Analytical and Trend analysis.
 Communication/Presentation.
 Understanding the customer’s business, vertical market trends, financial complexities and monetary flow.
 Identifying need for and assist with creation of customer training.
Professional Business Experience
Total Wine & More
Total Wine & More is America's Wine Superstore and 3-time recipient of the 'Retailer of the Year' award. As America's largest
independent fine wine retailer with over $1.6B in annual sales, they have strong relationships with wineries from around world,
which ensures their commitment to selection quality and value for their customers.
Wine Associate (October 2014 to Present Date)
Acts as In-store wine expert, able to readily assist wine customers to determine needs and make recommendations. Have
outstanding communications skills, with a good floor presence. The Wine Associate develops a strong customer base, and builds
relationships to maximize repeat visits; as well as fosters a collaborative work environment, ensuring a positive internal and
external customer experience. In addition, the Wine Associate provides sales leadership and product knowledge inspiration to
team.
Major Duties and Responsibilities:
• Have an interest and passion for wine, wine/food pairing and the ability to convey wine characteristics to the customer.
• Have a solid retail sales background, with an emphasis on delivering exceptional customer service.
• Demonstrates exceptional service and selling skills; capacity for customer engagement and salesmanship including:
Approachability, Perceptiveness, Tact, Resilience, Initiative.
• Highly visible on the sales floor to customers and associates, especially during peak transaction time.
• Provides sales leadership by seeking out and helping to communicate daily and weekly sales goals.
• Readily teaches and inspires store staff with wine knowledge.
• Identifies wine education opportunities for customers and staff and self.
• In charge of weekly wine tasting events. (Set up, clean up, incl. glassware and setting up following weeks tasting).
• Primary point of contact for all customers needing assistance planning events (small and large).
• Well versed in portion planning and competent with classic food and wine pairing strategies.
• Regularly communicates with Store Manager and Assistant to keep informed on all sales, promotions, and campaigns.
• Maintains open and flexible availability, including peak traffic hours.
• Ensures company standards are met for store and associate appearance at all times.
• Communicates all wine out of stock issues and opportunities to Store Manager in a timely manner.
• Assists in the execution of the Merchandise Calendar, campaigns, and sales promotions as necessary.
• Responsible to have a complete understanding and maintenance of the Wine Dept. presentation expectations.
• Knowledgeable on all wine pricing, signage, and display and can communicate to customers.

2. • Enforces all company policies and procedures, including health, safety, and security
Professional Photographer (May 2004 to October 2014)
I have built my reputation on getting close to some of the world’s largest and most dangerous animals; in doing so, capturing
some of the most exciting and evocative photographic images of wildlife found today.
Photographic Business
• Accustomed to speaking in public giving lively and informative product orientated talks.
• Regular critique for photographic internet forums worldwide.
• Work is published through various agents worldwide in a variety of forms.
• Running workshops and 1:1 tuition, working closely with clients to understand their learning requirements.
• Provide after sales service to clients.
Omni-tel Ltd. (July 1998 – May 2004)
Omni-tel is a solutions provider for all forms of communications from simple low cost equipment to the most complex network
configurations and is able to maintain most telephone systems with manufacturer trained technicians providing excellent service
levels.
Director Telecoms
• Responsible for leveraging Omni-tel Ltd organization to strengthen business relationships with our external customer’s
ultimately increasing client & customer satisfaction as a trusted advisor.
• Provide single point of contact and consistent, regular communications on key IT initiatives - follow up with Customer
before, during and after sales.
• Negotiating contracts with strategic partners, services and solutions.
• Develops business strategies to help Omni-tel be successful in the industry to shape and capitalize on emerging
customer and market needs.
• Work closely with external customers to understand business requirements.
• Influence or negotiate key program decision points and milestones.
• Understanding customer requirements, estimating and working with Engineers during installation.
• Qualified to install Cat5e , Cat6 Data Cabling and Samsung Telephone Systems.
Courtenay’s Facilities Management (1994 - 1998)
Courtenay’s Facilities Management offered expertise and experience in the repair, restoration, alteration and adaptation for
uses of new and existing buildings.
Director of Operations
• Responsible for leveraging CFM organization to strengthen business relationships with our external customers
ultimately increasing client & customer satisfaction as a trusted advisor.
• Negotiating contracts with strategic partners.
• Experience in all hard skill areas of Facilities Management.
• Management of small - medium projects. Overseeing and supporting the work of contract maintenance staff.
• Ensuring all activities take place within the appropriate Health & Safety legislations.
Richard Graefe (1992 - 1994)
Founded in 1837, Richard Graefe manufacture a complete range of architectural wood veneered products, from sequentially
matched panelling, veneered doors and joinery, to factory painted or laminate products.
Technical/Quality Snr Manager
• Point of contact with some of the UK’s top Architects, Construction and Joinery Companies. Working to tight
schedules, liaising with Architects, Joinery Manager, Workshop Staff and Customers to make sure that the product
was on time and to the required quality.
• Assist Graefe’s to become the preferred manufacturer of veneered doors, frames and associated products in the UK
bespoke door market. Through working closely with a select group of contractors, who share the same focus.
• Successful completions within agreed budgets meeting the clients quality and aesthetic requirements.
• Committed to excel in high quality customer service.
• Maintain flexibility and creativity in overcoming challenging projects.
• Dealing customers, with honesty and integrity.
• Ensure manufactured product meets all measured quality and performance regulations, using materials that ensure a
long, trouble free performance, resulting in lower lifetime cost.
• Endeavour to maintain the highest environmental standards in sourcing of materials and in manufacturing process.
• Assist in the formulation of European standards for fire rated timber doors. Development of fire rated products.
• Coordinate between manufacturer unit and Director/Board level. Working with architectural drawings to purchase
materials.

3. A Harvey Ltd (1987 – 1992)
A Harvey Ltd is leading manufacturer of high quality veneered doors and panels.
Office Manager/Purchaser/Estimator
• Management of the office team.
• Liaison with production/warehouse managers.
• Preparing management reports for presentation at monthly management meetings.
• Approving sales orders. Customer Liaison -Veneer Dealers.
• Telesales Promotions to Dealers.
• Pro-actively sell Product Range to Dealers/Architects.
• Gather Market Intelligence.
• Maintaining up to date customer data (through use of the company database).
• Provide Technical Advice.
• Source and purchase material from sustainable sources.
Adams & Co (1978 – 1987)
Adams & Co were manufacturers of high quality veneered doors and panels.
Estimator/Purchasing/Office Manager
• Purchase all office and timber materials. Phasing customer orders to ensure stock availability.
• Technical expertise to advance product range.
• Completion of legal specification forms as and when required.
• To undertake a number of company visits per year / Liaise with customers and architects.
• Learn all wood working machinery.
• Set out orders and coordinate schedules with works unit.
Skills
Adobe Photoshop, Adobe Lightroom, BreezeBrowser, Phase One, Capture One, Nik Software, Microsoft Excel, Microsoft
Word, Microsoft Power Point
Qualifications
City & Guilds: Carpentry & Joinery / Apprenticeship: Carpentry and Joinery
GCSE: Further Maths, Geology, Geography, English Literature, English Language, Woodwork, Physics, Metalwork
Personal Details
Interests: Giving back to the community, Photography, Wildlife, Conservation, Travel and Fundraising for major wildlife
charities
Recent Achievements: April 2014 I walked 600 miles to raise funds for the Cancer Research Institute, raising just over $7000