MBA, HR, Analyst 12 yrs exp

1. 1 of 8 Firas k. Shahadi Resume
FIRAS K. SHAHADI
MBA, HR & Administrative Director
MS Excel, Access expert.
+966561938428 (KSA)
fshhady@yahoo.com
ferasferas@hotmail.com
My website: http://firasshhady.webs.com/
Online cv: http://people.bayt.com/firas-shhady/
Some of my projects: http://www.bestjobs.co.za/cvs/firasshhady
My blog: http://fshhady.tumblr.com/
LinkedIn profile: https://www.linkedin.com/in/firas-shahadi-b8149963/
PERSONAL INFO.
 Marital status: Married, 4 kids.
 Birth Date: Feb 17, 1977.
 Nationality: Syrian.
 Address: Homs, Syria.
 Height: 180 cm.
 Weight: 90 kg.
PERSONAL PROFILE
I have great knowledge and experience in fields of:
1. Management
2. Information Technology
Which grants me:
- A proven ability to use information technology and Programming knowledge to automate and
streamline businesses processes.
- The ability to design many projects minimizing the time of processing from weeks to an hour.
- The ability to cross usual boundaries that most professionals found difficult to deal with.
HR and Administrative skills: Staffing and Recruitment. Training and Development. Performance Management.
Payroll and compensation. Employee Relation. Government Relation. Policies and Procedures. Job Descriptions.
Create and design KPIs.
General skills: I Have advanced Analytical skills using variety of tools (Business Intelligence, SQL Server, and
Excel). Advance Level of Building Dashboards. Change management. Compliance training knowledge. Process
management and optimization. Improving decision-making process. Strategic and operational thinking.
Possessing a proven ability to contribute to a company at both strategic and operational.
EXPERIENCE
 MANPOWER PLANNING MANAGER FOR KSA
Place: Magrabi Hospitals & Centers Saudi Arabia, Jeddah (Oct 2015 – Mar 2018)
Job Summary: Planning human resources needs for all Magrabi Hospitals and Centers in KSA, which consist of
23 branches with more than 1,600 employees.
 Make sure that all branches:
o Follow the same policies and procedures in their day-to-day work.
o Using the same forms to perform different HR activities (Performance Evaluation, Promotions,
Disciplinary Actions, Hiring, End of service, …)
 Provide reports to Executive Board about the future manpower needs.
 Establish and develop policies and procedures
 Establish and develop job descriptions

2. 2 of 8 Firas k. Shahadi Resume
 Develop and design general-purpose forms to facilitate and streamline different activities.
 Improve system information to suit purpose needs.
 Redesign and automate different process.
 Establish and develop processes workflow.
 Provide mentoring for HR team in all branches.
 Improve payroll process to facilitate different kinds of financial benefits.
 Help branches to pass different kind of quality surveys such as (JCI, CBAHI)
Main Achievements: Many was done with Magrabi not limited to:
 Major savings in GOSI: Due to monthly review of active and inactive employees.
 Improve Saudization Ratio.
 Improve the accuracy and time of monthly payroll
 Company-wide:
o Policies and Procedures
o Job Descriptions
o General and Specific Forms
o Check lists to perform any task.
 Establish subsystem for manpower forecasting, which lead to more savings:
o Calculate average retirement age
o Turnover rate (monthly, yearly)
o Average Tenure
 Improve Manpower budget
 Help branches to pass health care quality surveys like: JCI and CBAHI.
 HUMAN RESOURCE MANAGER
Place: Khalid Idriss Hospital (KIH), Saudi Arabia, Jeddah (May 2010 – Oct 2015)
Job Summary: Having overall responsibility for the recruitment polices of the company and the welfare of the
staff. Managing the information held on the HR database and personnel files to ensure it is updated in a timely
and accurate manner.
 Ensuring that only the best candidates with the right qualifications, skills and experience are
employed.
 Writing informative job descriptions.
 Negotiating advertising rates with newspapers & online job boards & then placing job adverts with
them.
 Liaising closely with trade unions, employee representatives and solicitors.
 Drafting offers of employment and promotion.
 Providing guidance to work colleagues and senior company management on all employment matters.
Main Achievements: Many was done with KIH not limited to:
 Re-Organize HR Department based on functions.
 Create training General programs:
o Communication, Leadership, Team Management and Time Management.
o General Computer skills: Windows, Office in general, Excel and Outlook.
 Improve the payroll process.
 Create a database for Job Descriptions.
 Great relationship with head of departments and employees as well.
 Create salary scale.
 HR Software.

3. 3 of 8 Firas k. Shahadi Resume
 LEADERSHIP & HUMAN RESOURCE CHAPTER IN CBAHI QUALITY EXAM (2011)
Place: Khalid Idriss Hospital (KIH), Saudi Arabia, Jeddah
Job Summary: lead all HR staff effort to pass CBAHI quality survey. Ensure all department’s policies and
procedures comply with CBAHI standards. Conduct training session for the hospital staff to train them about
CBAHI standards. Create all required documents (forms, job description, policies) needed by CBAHI.
 ASSISTANT OF GENERAL DIRECTOR
Place: DIRECTORATE OF HEALTH, Syria, Homs (2009-2010)
Job Summary: Assisting in decision making process through providing scientific ways and tools (excel) to
improve the results. Leading to project to develop all directorate departments. Leading the projects to
automate new established hospitals HIS (Hospital Information System). Ensure that employees follow the
company standards, policies and strategies. Coordinate with General Manager in planning short and long-
term projects, budgets, expense controls, schedules, and manpower. Evaluate key productivity indicators and
implement process improvement initiatives. Manage direct reporting to General Manager related to
financial, business, and administration matters.
 HUMAN RESOURCE MANAGER
Place: DIRECTORATE OF HEALTH (2007-2009)
Job Summary: Leading a team of 75 employees to manage 11,500 employees. Ensure all staff working with
compliance to the organization policies and procedures. Creating and reviewing the department policies to
ensure working in most effective way. Supervise all the HR team members to improve the department
functions. Establish and improve HRIS (Human resource Information System). Solving day-to-day problems
with the department staff regarding work rules and regulations to ensure work stability for all hospitals staff.
Providing top management with different kinds of reports regarding manpower needs (recruiting, training,
promoting, retention, benefits, and disciplinary actions). Establish and improve a computerized archiving
system to keep all staff documents. Preparing job descriptions in coordinating with departments heads.
 ADMINISTRATIVE DIRECTOR
Place: MINISTRY OF HEALTH. AL-RASTAN HOSPITAL (2006-2007)
Job Summary: responsible for the day-to-day operation of a hospital and its clinics. Coordinate the actions of all
departments and ensure they function as one. Long-term planning, development of operating objectives and
budgets, and create an overall system for efficient delivery of medical services. Review financial reports,
manage care contracts and major expenditures for all administrative departments, review operating costs and
suggest cost saving measures. Provide communication systems by identifying needs; evaluating options;
maintaining equipment; approving invoices. Achieve financial objectives by anticipating requirements;
submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing
variances. Establish and administer policies, and ensure they are uniformly understood. Manage patient care
and serve as liaison between medical staff, department heads and governing boards. Develop opportunities
for education and staff development through effective recruitment, recognition, retention and succession
planning. Work flexible hours. Travel to conferences. Maintain professional and technical knowledge by
attending educational workshops; benchmarking professional standards; reviewing professional publications;
establishing personal networks.
 COST MANAGEMENT DEPARTMENT
Place: MINISTRY OF INDUSTRY (2002-2003)
Job Summary: Collect different kind of data from all the companies and prepare reports about KPIs.
 Data Collector and Entry
Place: ESTRAIN CO. FOR MARKETING STUDIES (1999-2001)
Job Summary: Collect different kind of data from all the sales points. Enter all collected data in excel.

4. 4 of 8 Firas k. Shahadi Resume
EDUCATION
 Master Degree in Business Administration. / Hospitals Management
Faculty of commerce, Egypt – Cairo, 2003-2006
 Certificate in Business.
Faculty of commerce, Damascus, 2001
 Diploma Certificate in Human Resource management.
Faculty of commerce, Damascus, 2002
 IELTS
Britch Counsel, Jeddah, 2018
 TOFEL Course
Faculty of Language, Damascus, 2003
 TOFEL Course
Faculty of commerce, Cairo, 2004
COURSES
 From Data to Insight and Impact The (Business Intelligence) BI Revolution
Microsoft online course, November 2014
 Data Visualizations with Power BI in Excel 2013
Microsoft online course, June 2015
 Faster Insights to Data with Power BI Jump Start
Microsoft online course, June 2015
 Developing Microsoft SQL Server Databases
Microsoft online course, June 2015
 Getting Started with Windows 10 for IT Professionals
Microsoft online course, July 2015
 Software Development Fundamentals
Microsoft online course, July 2015
 Course in System Analysis
Research Center, Egypt- Cairo, 2004
 MS Office Course
Research Center, Egypt- Cairo, 2004
 Course in Dev. Executive performance.
MMC In., Syria, 2007
 Advanced Course in Excel
SCS In Syria, 2008
 Administrative communication Skills
IFLC, Syria, 2008
 Course in How to motivate and evaluate your Employee.
IGLC, Syria, 2008
SKILLS
 STAFFING, RECRUITMENT & SELECTION SKILLS
o Manage the recruitment process through involvement in personnel requisitions, internal job
postings, candidate search and placement.
o Create company strategic recruitment and selection plans.
o Recommend and maintain an organizational structure and staffing levels to accomplish
company goals and objectives.
 TRAINING & DEVELOPMENT SKILLS
o Conduct and facilitate the new employee orientation program to ensure the proper support for
them to improve their productivity.

5. 5 of 8 Firas k. Shahadi Resume
o Administer the performance management process and conduct periodic follow-up with
supervisors on performance correction and individual development plans.
o Prepare training calendar, liaise with internal and external training providers.
o Prepare and organize training materials & modules on general skills and MS Office applications
with training evaluation.
o Create company strategic training and organizational development plan to meet personal,
professional, and organizational needs of company employees.
o Establishing Organization-wide Training Programs based on Training Needs Analysis (TNA).
o Conduct general soft skills training sessions like Effective Communication Skills, Effective
Leadership
o Skills, General Orientation Programs and Office Advanced Courses.
 PERFORMACE EVALUATION MANAGEMENT SKILLS
o Build templates for performance evaluation based on KSA concept.
o Improve the evaluation process through implementing self, peer and head of department
evaluation.
o Professionally managing all kinds of evaluation: Annual, Probationary and second chance.
o Ensure periodic progress reviews of new employees are conducted by the supervisor.
 PAYROLL, COMPENSATION & BENEFITS SKILLS
o Administration of benefit programs including health, death, disability, and unemployment. In
compliance with the hospital policies and Saudi Low regulations.
o Manage administrative processes for new and end of employment cases (work permit, visa,
bank accounts, medical insurance, labor cards, and cancellation of the same).
o Maintain accurate records, including employee salary data and other benefits including
incentives, bonus, on call, and different allowances (housing, transportation, and position).
o Administer and manage employee vacations entitlements, loans, etc.
o Oversee compensation programs to ensure competitive salary levels.
o Provide top management with regular and financial reporting of employee costs. Create, obtain
approval for and manage HR Department budget.
 EMPLOYEE RELATIONS SKILLS
o Disagreement and conflicts management.
o Employee Relations. Dealing and handling effectively staff issues like grievances, complaints,
application for vacations, etc. Help managers dealing with their staff to create a culture of
employee engagement based upon organization culture.
o Managing all personnel files using manual and electronic ways. Design custom programs using
MS office Access and Excel to build professional database that can handle all staff data.
 GOVERNMENT RELATIONS SKILLS
o Very familiar with Saudi Work Low regulations (MOL, GOSI, MOI, MOH, Passports) that organize
and control manpower matters.

6. 6 of 8 Firas k. Shahadi Resume
 ADMINISTRATIVE SKILLS
o Mastering most of quality tools (Pareto chart, Process flow chart, Histogram, Quality control
chart, and cause-effect diagram)
o Design computerized template for quality tools and decision-making process.
o Improve decision-making process using more effective tools like decision matrix, Microsoft
Business Intelligent tools and Data Mining algorithms.
o Analytical skills. Analyzing staff related data to effectively predict future manpower needs.
o Problem solving techniques using cause-effect diagram, Pareto chart, process flow chart, Gantt
chart and Data Modeling.
o Time Management skills and more effective priorities setting using Stephen Covey four
quadrants.
o Create and review HR department policies.
o Change Management. Leading and implementing the change using complaisance-training
methodology to ensure more detective result. (change freeze technique)
o Designing and Developing a HR system to meet top management information needs.
o Excellent experience creating and developing different kinds of forms for different purposes
using MS Excel and MS word.
o Automate most of HR department tasks to effectively and efficiently achieve business goals.
 LANGUAGE SKILLS.
o fluent in English (listening, writing, reading, speaking)
o Arabic as native language
 COMPUTER SKILLS
o Blind typing on keyboard Arabic 35 word per minute, English 40 word per minute.
o Good experience in Microsoft business intelligence and data mining tools especially with excel.
o I made many advanced solutions to improve organization Information System management using
MS intelligence tools like MS Excel Powerpivot, MS Excel Powerview.
o Very good knowledge in Information Technology (IT), due to my Master subject was about
Knowledge Management (KM) in hospitals.
ACTIVITIES & INTERESTS
OVERTIME PROGRAM: Muti-user application designed by MS Excel to
manage staff Rota and their Overtime calculations. The program provides
many tools to help in observing and controlling OT. Printable detailed report.
Keeping history for Rota and all the information entered.
You can watch on YouTube: https://youtu.be/DrgC2tH4MY8

7. 7 of 8 Firas k. Shahadi Resume
INCOME MONITOR: Very handy tool to help top management monitoring all
staff income. The program provides different views (dimension) of the same
data to draw an overall perspective. Presenting different kinds of KPIs in nice,
easy to understand, visual way.
KIH HRIS: The program for KIH Hospital to manage all HR department data
about staff. The program can monitor all kinds of information and expiration
and give on-time notification for users to take actions. Multi-User with the
ability to track the changes made by different users. Provides Document
Management system for staff documents. (using Access)
You can watch on YouTube: https://youtu.be/Cs2tdoX1nx8
CUBICAL VIEW WITH EXCEL: MS Excel program can present the data using
Multi dimension at the same time, so when selecting an item the whole charts
and graphs change to present the relationship with other dimensions.
ACCOUNTING PROGRAMS: Accounting programs help, small and medium
companies perform their accounting and financial tasks easily and accurately.
CLINIC MANAGEMENT PROGRAM: Managing all kinds of data for clinics.
Organize all kinds of patient information like vistas, laboratory tests, medical
prescriptions and visualizing the progress of treatment.
KPI ANALYSIS: Design up-to-date information system to monitor all the
company KPIs, providing nice easy to read friendly user interface.
GENERAL INFORMATION
o Interested in self-learning, self-development, reading books about Programming, system maintenance,
and new technologies.
o non- smoker, appreciate team work, try to be initiative, do my best always, and follow my boss
instructions.

8. 8 of 8 Firas k. Shahadi Resume
REFERENCES
 Dr. Iqbal Lohia, Medical Director
+966504322408
mlohia@gmail.com
 Ms. Effie Sebastian, Acting Nurse Director
+966563957800
efstrixpao@yahoo.com
effiersd@gmail.com
 Dra. Jan Balunos, OB Gyne Specialist
jbgalarido@gmail.com
+966556088472
 Ms. Rasha Salem, Nurse Supervisor
miss_rasha.salem@yahoo.com
+966556418318
 Ms. Walaa S. Fouda, Corporate Recruitment Manager
Walaa.Fouda@magrabi.com.sa
+966598022144