Soumya Ranjan Behera is an Inside Sales Executive with nearly 4 years of experience in technical support and inside sales in the IT sector. He has a proven track record of exceeding sales quotas through consultative selling skills such as identifying opportunities, overcoming objections, and building long-term customer relationships. He is skilled in project management, requirement analysis, coding, testing, and troubleshooting. His goal is to maximize sales and provide exemplary customer service through his technical knowledge and skills.

1. SOUMYA RANJAN BEHERA
Bangalore, India
soumyaranjanbehera1986@gmail.com
+91 9437240343
soumyabehera85
JOB OBJECTIVE
My goal is to aggressively prospect, maximize sales, provide exemplary customer service and squash the competition through
my skill set and IT knowledge. A proven Inside Sales professional who has a positive attitude and the ability to excel under
pressure.
PROFILE SUMMARY
• B.Tech. (Information Technology) with nearly 4 Years of experience in Technical Support in IT sector and Inside
Sales.
• Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries.
Enjoy talking to people and establishing a long-term, loyal customer base.
• Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships
and turn cold canvassing into sales.
• Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest.
Quickly learn, master and sell new product offerings.
• Skilled in executing IT projects involving requirement analysis, scheduling, tracking, system study, designing, coding,
testing, de-bugging, documentation and troubleshooting, Cold Calling, Lead Generation, Email Marketing, Database building.
• Adept in managing stakeholders with the accountability of informing them on future scenario, maintaining key relations
with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience
• An innovative, loyal & creative professional with strong communication, interpersonal & negotiation skills
CORE COMPETENCIES
• True IT sales hunter with quota performance to prove it.
• Innovative – highly motivated professional, with strong relationship building and management skills. Possess excellent
verbal and written communication skills.
• Business Communication | Listening Skills | Ability to work independently.
• Tolerance | Adaptability | Goal Oriented | Organizational skills | Effective Sales Ability
• Assisted with the company helpline and serve as customer representatives to customers having technical difficulties.
• Maintained good relations with existing customers to promote new and upgraded products.
• Problem solver, decision maker, honest, creative, assertive and accountable.
• Worked together regularly with accounts/sales manager and field sales staff.
• Generated leads, initiated cold calls to prospective customers, followed up, performed pre-sales activities and closed
transactions.
• Steering the successful rollout of projects with accountability of defining scope, setting timelines, analysing
requirements, prioritising tasks, identifying dependencies and evaluating risks & issues as per pre-set budgets
• Self-motivated, highly energetic, have excellent organizational skills and follow-up skills
• Experience in a leadership role.
ORGANISATIONAL EXPERIENCE
May’16 till date Microcom Solution Pvt. Ltd. Bangalore, India as Inside Sales Executive
Role:
• Recommend solutions proactively required by customers to enhance client satisfaction and stimulate software as well as
services revenue.
• Ensure to maintain professional attitude to deal with prospects, customers and staff members.
• Develop business through cold calls to new and current leads.
• Qualify all new sellers by analyzing their offerings aligned with market needs.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Ensure to manage all existing accounts through steady communication using client service skills.
• Manage and provide solutions to all issues related to customer satisfaction.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport;
providing technical information and explanations.
• Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.
• Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains and improves quality results by following standards; recommending improved policies and procedures.
• Research accounts, identify key players and generate interest
• Database building through various social networking sites like LinkedIn.…

2. Jan’16 till May’16 Proficio-Business Solution Bangalore, India as Inside Sales Representative
Role:
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements.
• Build the database of the customer in the assigned territory.
• Route qualified opportunities to the appropriate sales executives for further development and closure to achieve quarterly
quotas
• Research accounts, identify key players and generate interest
• Team with channel partners to build pipeline and close deals
Mar’12 till May’15 HCL Infosystem MEA, Dubai, UAE as Technical Support
-Customer Support Engineer
Role:
• Served as Desktop Support Engineer & Tablet Repair Engineer (L1 & L2)
• Installation of windows XP,7.
• Trouble shooting of the hardware issue like Motherboard, RAM etc.…
• Handled the authorized service partners across all the countries where the ASP’s for HCL Tablets are available for repair and
managing the team; checking the logistics for selection of IT software, tracking that TAT does not exceed and providing
technical resolution for any problem
• Played a key role in making surety of the spare availability and delivery on time and checking for the spares stock on hand
report and providing the buffer spares forecasting the failure rate based on sales figure & repair volume.
• Cold calling, Email Marketing to build the sales pipeline for the sales team.
Highlights:
• Streamlined the repair process by forecasting the failure rates and providing the buffer spares, so that the TAT (Turnaround
Time) does not exceed more than 3 days, now ASP’s TAT is not more than 3 days
IT SKILLS
Languages: C, C#, SQL
Tools: Visual Studio 4.0 & Adobe Dreamweaver
Operating Systems: Windows 7 & XP
Modules: HTML & Tridion Content Creation
KEY SKILLS
o Good analytical and planning skills
o Strong verbal and personal communication skills
o Good decision making skills
o Self-motivated and initiator
o Ability to work under pressure
o Good presentation skills
EDUCATION
2011 B.Tech. (Information Technology) from Biju Patnaik University of
Technology, Orissa with CGPA 6.06/10
PERSONAL DETAILS
Date of Birth: 17th
January 1986
Languages Known: English, Hindi and Oriya
DECLARATION
I hereby declare that the facts given in this resume are true, complete and correct to the best of my knowledge.

3. Place: Soumya Ranjan Behera
Date:
Yours faithfully