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Objectives
To contribute my knowledge, skills, abilities and experiences in the
attainment of the vision and mission of the company
Skills sets
Highly focused, detail-oriented, excellent support team player with an
exceptional record of client service. Adept in working independently and
maintain sense of humour and grace under pressure.
Working Experiences
Convergys Philippines
Customer Service Representative
Support Team to Agents
Globe Account (Roaming and Local Accounts or Client)
2014 - 2016
• Attracts potential customers by answering product and service
questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing
customer information. Contributes to team effort by accomplishing
related results as needed using CRM or Customer Relation
Management
PRECIOUS STRAWBERRY V. TAYAG
Born: September 28, 1988
Contact Number: +639177065597
Email add: strob_28@yahoo.com

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• Prepares agents’ reports and discus it with the operations head as
part of the weekly report
Major achievement: Agent Top Performer for 8 consecutive months
that leads to a promotion from agent to Team Support Officer.
Cashier/Crew (Working Student)
Arnel/Joy Canteen, Camp Bagong Diwa
2006-2011
• Collects payments by accepting cash, check, or charge payments from
customers; making change for cash customers
• Balances cash drawer by counting cash at beginning and end
of work shift
• Provides pricing information by answering questions.
• Maintains safe and clean working environment by complying with
procedures, rules, and regulations
• Act as the manager of the canteen
Special Program of Employment for Students, (Summer Job)
2013 Office of the Registrar, University of Makati
• Considers all student complaints regarding admissions and
registrations and sets up appropriate processes for resolution as
specific terms are not outlined in the .Student Dispute, Appeal, and
Misconduct Processes
• Coordinates the maintenance of all admissions records in the
Registrar’s Office through the work of the Student Services Assistants
Student Assistantship Detailed (Working Student)
University of Makati
2010- 2014
• Maintains workflow by studying methods; implementing cost
reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating
practices, record keeping systems, forms control, office layout.

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On Job Training
Department of Justice
Office of the Secretary and DOCKET Department
August 2014 December 2014
EDUCATIONAL BACKGROUND:
Tertiary University of Makati
Bachelor of Arts, Political Science
Major in Paralegal
2014 - Graduate
Secondary Benigno Ninoy Aquino High School
Comembo, Makati City
2005 – 2010 Graduate
Primary: Aurora A. Quezon Elementary School
San Andres, Manila
1995-2001 – Graduate
Character references upon request