Keren Enriquez has over 10 years of experience in retail operations, customer service, and sales management. She has a proven track record of exceeding sales goals, improving store operations, and providing excellent customer service. Currently, she works as a technical and retail support specialist at Time Warner Cable, where she utilizes her consultative sales approach and troubleshooting skills.

1. KEREN ENRIQUEZ
El Paso, TX | 915-226-9677 │ ker7803@gmail.com
SUMMARY OF QUALIFICATIONS
Motivated team leader and operations manager with proven record of customer service excellence,
exceeding sales goals, and improving store operations.
EMPLOYEE MANAGEMENT STORE OPERATIONS SALES LEADERSHIP
 Scheduling
 Hiring & Training
 Motivational Leadership
 Sales Coaching
 Payroll Reporting
 Inventory Management
 Cash Handling
 Customer Service
 Budget Accountability
 Merchandising
 Customer NeedsAnalysis
 Consultative Selling
 Effective Communication
 Achieving Sales Targets
 Customer Retention
PR OFE S S I ON AL EXP E R I E N CE
TECHNICAL/ RETAIL SUPPORT/CASH ROOM BACKUP | Time Warner Cable, El Paso, TX 2012 to Present
Deliver a shopping experienced catered to each customer, recommending technology and services
based on specific needs and desires. Guide customers through the selection process with a
consultative sales approach. Communicate product and service information, including
functionalities, billing, and equipment usage. Troubleshoot and resolve technical problems,
customer concerns, and accountissues. Handle cash accountability and nightly banking deposits.
 Enable succession management by training new employees on company policies and
procedures.
RETAIL SUPPORT | RedCats USA, El Paso, TX 2006 to 2010
Addressed technical and billing customer concerns to ensure best-in-class service and customer
retention in a high-volume call center environment. Executedaccurate documentation foreach
interaction to enable effectivefollow-upand trend-tracking of specific issues. Advocated for
customer needs by escalating unresolved issues as necessary. Maintained strict confidentiality
regarding customers and departmental activities in accordancewith company policies.
 De-escalated difficultcustomer scenarios through empathetic approaches with customers and
diligent performance toward amenable resolution.
OFFICE MANAGER | U Do It Pool Supply, El Paso, TX 2002 to 2005
Oversaw the scheduling and activity assignments fora team of 5-10 employees. Managed
budgeting, business review reporting, and inventory audits. Maintained store booksincluding
accounts payable and receivable. Delivered superior salesmanship and customer service while
training and coaching associate on best practices to achieve targets.