1. FABIOLA RAPHAEL
Phone: (786) 208-5188 / Email: fraph001@fiu.edu
WORK EXPERIENCE
Early Learning Coalition; Miami FL (February 2015-August 2016)
Program Clerk
 Serves as a customer service role model to ensure a positive relationship in interactions with all
clients and employees.
 Performs duties as needed and/or requested to support and maintain accreditation standards and
continuous quality improvement of the organization.
 Working collaboratively with diverse population and help client navigate through the application
process
 Develop and demonstrate knowledge necessary to maintain the success of the organization and
respond to client need in respect to the program.
 Assist providers and contract specialist as needed in respect to question arise daily regarding the
program and client concern
 Organize and maintain sensitive files In EFS system, fax system, scanning, and daily report to
supervisor
Early Learning Coalition; Miami, FL (May 2014 -February 2015)
Voluntary Pre-Kindergarten Specialist (VPK)
 Monitor Voluntary Pre-Kindergarten programs to ensure that all VPK programs,services and
operations are compliant with the policies of the Coalition and in accord with all regulatory
requirements
 Provide technical assistance to VPK providers, as needed or as required, to ensure quality
programs
 Determine and certify eligibility of children enrolled in the VPK program
 Establish and comply with VPK enrollment procedures
 Enroll children into the VPK program through the EFS system; Compile and maintain VPK
provider profiles
 Prepare and conduct trainings as required and requested; establish and keep a positive working
relationship with other appropriate agencies
 Monitor the provider documentation to ensure compliance with state requirements
 Keep appropriate agencies and parties advised of changes in the VPK program
 Prepare reports for supervisors
Bloomingdales; Aventura,FL (November 2013- August 2014)
Sales Associate
 Proactively acknowledged, greeted and assisted customers in the store
 Offered customers with exemplary and timely service
 Provided accurate product information
 Served multiple customers, discovered their needs,and made recommendations to generate sales
 Recommended alternative purchase choices
 Enhanced product knowledge utilizing limited resources
 Merchandised, stocked and replenished the selling floor constantly
 Maintained working knowledge of store’s policies and procedures
 Organized and cleaned store during downtime
 Handled cash, checks,and credit card transactions

2. Calder Race Course; Miami Gardens FL, (June 2010- October 2013)
Client Service Attendant
 Greet patrons as they enter an establishment
 Prepare and serve drinks as ordered
 Prepare station for readiness
 Answer questions regarding menu selections
 Check with customers to ensure satisfaction
 Stock service areas as instructed
 Monitor and observer customer dining experience
 Thank customers for their visit and invite again
 Accept payment and deliver to the cash counter
 Deliver receipt and change to the customer
Mardi Gras Casino; Hallandale Beach FL, (March 2006- April 2010)
Client Service Attendant
 Greet patrons as they enter an establishment
 Prepare and serve drinks as ordered
 Prepare station for readiness
 Answer questions regarding menu selections
 Check with customers to ensure satisfaction
 Stock service areas as instructed
 Monitor and observer customer dining experience
 Thank customers for their visit and invite again
 Accept payment and deliver to the cash counter
 Deliver receipt and change to the customer
EDUCATION
Barry University; Miami, FL, (2015) Masters in Public Administration
Florida International University; Miami, FL, (2011) Bachelor in Public Administration
Miami Dade; Miami FL, (2011) Associate in Public Relation
North Miami Senior High School, North Miami, FL (2004) High School Diploma
CERTIFICATION
HIPAA Basis 2013 Training:Awarded by the Department of Children & Family; Miami FL, (2015)
Security Awareness 2013 Training:Awarded by the Department of Children & Family; Miami FL,
(2015)
HHS MOD 1-4 2015 Training: Awarded by the Department of Children & Family ; Miami FL,( 2015)
Profile
Multi-lingual, with excellent written, oral and verbal fluency in English, French and Haitian
Creole; linguistic abilities that have come in handy in dealing with an international clientele in
high-end retail as a courteous professional