1. SHE’CARRI FINDLEY
3380 Fred George Rd. Apt. 116
Tallahassee, FL 32303
(850) 274-4396
carri.d07@aol.com
ADMINISTRATIVE SKILLS
— Proficient in Microsoft Works Suite
— Familiar with medical terminology
— Professional Demeanor & Attitude
— Accounting experience
— Medical office procedures
— Medical law & ethics
— Strong organizational & analytical skills
— Patient Scheduling
— Enthusiastic Employee
— HIPAA Compliance
— Medical billing and coding
— Medical insurance applications &
procedures
— Excellent customer service skills
EDUCATION
Virginia College Online - Birmingham, AL
 Associate’s Degree in Medical Office Administration September 2013
PROFESSIONAL EXPERIENCE
Capital Regional Medical Group – Tallahassee, FL September 2015 to Present
Medical Office Specialist
Responsibilities included: working at the reception desk; while working at a reception’s desk,
communicated with patients and providers; created an environment easier for physicians to practice
medicine by reducing the burdens of managing an independent practice and infusing the best clinical and
operational standards; provided clinical/administrative expertise to ensure all patients receive high quality,
efficient care; Insurance verification and verification of patient demographics; filing medical records, and
retrieving medical records and delivering to appropriate providers or department; filing patient and
administrative files; copying and faxing duties; collecting co-pays and cash from patients, getting
authorization on credit cards; entering charges, payments, and balancing the day in the computer;
scheduling, canceling, and rescheduling patient appointments, in conjunction with
reminding patients of upcoming appointments and tracking missed appointments; answering multiple
telephones and accurately documenting messages; forwarding telephone calls appropriately and following
up on return calls; checking-in patients and properly documenting registration.
Ed Gardner Optometry – Crawfordville, FL June to November 2013
Medical Office Administration (120+ Hours)
Responsibilities included: welcomed and greeted all patients and visitors; answered telephones while
maintaining a polite, consistent phone manner using proper telephone etiquette; maintained a clean and
organized reception area; registered new patients and updated existing patient demographics by collecting
detailed patient information including personal and financial information; facilitated patient flow by
notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and
staff; responded to patients, prospective patients, and visitor inquiries in a courteous manner; kept medical
office supplies securely stored and adequately stocked by anticipating inventory needs, placing orders,
and monitoring office equipment; protected patient confidentiality by confirming patients’ protected
health information is secured.
Best Buy – Tallahassee, FL October 2012 to July 2013
Customer Service Specialist
Responsibilities included: provided accurate processing for all customer transactions at the front lanes and
customer service areas while providing velocity’s solutions to customers; developed strong relationships
with customers by becoming a trusted advisor and partner in assisting them in making technology more

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functional in their daily lives; helped answer questions and resolved customer issues; maintained adequate
cash supply in cash drawers for multiple checkout stations; performed cashier duties, product assistance,
and cleaning; computed accurate sales prices for purchase transactions; maintained up-to-date knowledge
of the stores’ policies regarding payments, returns, and exchanges; assisted customers with store and
product complaints.
Ross Dress for Less – Acworth, GA April 2011 to March 2012
Stock Associate/Cashier
Responsibilities included: replenished floor stock and processed shipments to ensure product availability
for customers; operated a cash register to process cash, check, and credit card transactions; computed
sales prices, total purchases, and processed payments; described merchandise and explained operation of
merchandise to customers; explained the quality, value, and style of products to influence customer
buying decisions; prevented store losses using awareness and attention to detail; ensured proper
merchandise presentation is maintained in accordance with company standards; execution of cashier
responsibilities within company policies and procedures; controlled shortage awareness; additional tasks
and responsibilities as assigned by store management.
Burlington Coat Factory – Huntsville, AL August 2010 to February 2011
Customer Service Representative
Responsibilities included: ensured that each customer received outstanding service by providing a friendly
environment which includes: greeting and acknowledging every customers, maintaining outstanding
standards, solid product knowledge and all other aspects of customer service; maintained an awareness of
all promotions and advertisements; accurately and efficiently ring on registers; communicated customer
requests to management; entered all media from registers into the tally program; maintained an orderly
appearance of the registers areas and supplies stocked; completed other duties as assigned by
management.