Jennifer Johnson is seeking a position in customer service. She has a Bachelor's degree in Global and International Studies from the University of Wyoming and is currently working as a Patient Service Representative at University of Colorado Health. She has over 5 years of experience in customer service roles, including her current role, and roles at PressONE and Half-Acre Gymnasium. She is proficient in conflict resolution and has received additional training.

1. J e n n i f e r A n n e J o h n s o n , B A
2467 Wyandotte Dr.
Fort Collins, CO 80526
(970) 215-7236
Jennifer.johnson2124@gmail.com
EDUCATION
The University of Wyoming Laramie, WY
May 2009-December 2013
Bachelor of Arts and Sciences in Global and International Studies, French Minor
PROFESSIONAL EXPERIENCE
University of Colorado Health Fort Collins, CO
Patient Service Representative September 2013-Present
• Primary resource to ensure patient satisfaction with overall experience
• Became an expert on all facility resources and services and remained up-to-date
• Certified in training new and existing coworkers in position-specific duties
• Trained and attended instructional classes with outside offices of UC Health system to
ensure exceptional quality of work and cooperation of coworkers
• Flexibility with hours and location to accommodate needs of UC Health Systems
PressONE Fort Collins, CO
Customer Service Representative May 2013-August 2013
• Remained current with changes regarding all products, services, and resources
• Dealt with sensitive information in a professional and confidential manner
• Attended additional training opportunities to gain valuable information in dealing with
conflict resolution
• Established valuable relationships with clients through great customer support
Half-Acre Gymnasium Laramie,WY
Customer Service Representative May 2011-August 2013
• Dealt with conflict situations in a highly populated and demanding environment
• Learned the roles of upper management to best serve the customers and employer
• Attended optional team-building opportunities to create harmonious work environment
• Responded to medical emergencies with proper training in injury prevention and CPR
ACTIVITIES AND HONORS
University of Wyoming Soccer Team, four-year letter winner
Student Athlete Advisory Committee ; Social Relations Liason
University of Wyoming Defender of the Year 2010, 2012; All Conference Team Mountain West
Team Captain, 2012&2013
Wyoming African Student Alliance volunteer
PROFESSIONAL REFERENCES
Available Upon Request