1. Christopher Brooks
1246 McAllistar Drive Locust Grove, Georgia 30248 (404) 510-3139 chbrooks@valdosta.edu
Dedicated professional with strong communication, customer service and sales skills. Self motivated with
quantitative and interactive social skills. Organized and attentive to details while providing leadership and youth
guidance.
Education
Bachelors of Fine Arts, Speech Communications, May 2015
Valdosta State University
Professional Experience
DeKalb County Water Services
Account Specialist of Finance/Decatur, GA/September-Present
Address customerinquiries
Analyze account balances for accuracy
Make recommendations to management regarding account adjustments
Provide polite and professional customer service
Graves Elementary School
Paraprofessional/Substitute Teacher/Norcross, GA/August 2015-Present
Serve as in-room teaching assistant
Supervise class of special needs students
Assist with preparation of lesson plans
Implement health and safety protocols
Boys & Girls Club of America
Youth Counselor and Athletics Coach/Mentor/Valdosta, GA/ August 2013- June 2015
Assisted and implemented Developmental Programs
Responsible for youth participation, and safety
Demonstrated leadership and skills through team resources and effective decision making
Implemented daily activities and evaluated the progress of the Boys & Girls Club’s Department
Continuous communication with parents of the youth
Responsible for registration, waiver and permission forms processing
Completed incident reports and other Boys & Girls Club’s program related records
Evaluated the Boys & Girls Club’s programs and suggested improvements, needs,hazards to supervisor
YMCA
Youth Counselor/Valdosta, GA/May 2012 – July 2013
Coordinated programming with branch staff to ensure quality programming in compliance with ACA requirements
Planned and implemented program activities
Developed and maintained positive relationships with the youth,families, volunteers, vendors and staff
Followed YMCA policies and procedures when evaluating medical and disciplinary situations,child abuse
prevention and emergencies
Evaluated youth’s individual needs
Provided leadership to the youth

2. Brooks
CVS Pharmacy
Customer Service and Sales/ Conyers, GA/ November 2010 - 2011
Received and resolved issues overthe phone and routed calls appropriately
Assisted with administrative and operations duties as needed
Maintained store signage and displays
Maintained broad knowledge of products,pricing, and promotions
Greeted customers in a courteous,friendly and professionalmanner
Clarified customer requirements; probe for and confirmed understanding ofneeds
Conducted needs-based selling by using non-scripted probing techniques to offer products
Utilized computerized point-of-sale machines to process payments
Stocked shelves as needed
Contemporary Services Corporation
Georgia Dome Event Staff/ Atlanta, GA/ September 2009-2010
Greeted event guest with a friendly tone
Maintained an alert and upbeat attitude
Provided assistance to guest to enhance his/herevent experience
Answered questions,resolved complaints and gave directions
Ticket validation while providing stewardship and ushering
Reported suspicious activity and violations of venue policy
Responded to guest conflicts and otherincidents
Completed written incident reports when needed
C&S Healthcare, Incorporated
Repair Technician – Courier/Lithonia, GA/ August 2008-2010
Kept a daily log of all deliveries made with arrival times and initials of client staff for each step
Picked up out-going mail from the mailroom prior to departure for each round
Assisted mail room clerk with the separating of filing of laboratory/pathology/radiology reports
Delivery and setup of medical equipment
Equipment maintenance, cleaning, and light repair
Volunteer Experience
Timber Trace Community Service – Assisted with meal preparation for residential youth activities.
National Association of Letter Carriers Annual Muscular Dystrophy Food Drive – Loaded trucks with canned
foods for distribution to feed people in need.