1. Lyann Nails
6900 Salt Cedar, Tucson, AZ 85756
Cell (520)204-2495
Email: lyann.nails@yahoo.com
Highlights:
 10 years experience General Manager retail experience driving sales/customer service
 6 months experience Banker/Teller responsibilities handling cash/making deposits
 Supervised, trained, and developed 10 associates
 Able to clearly and effectively communicate policies and procedures
 Multi-lingual; fluent in English, Vietnamese, and Spanish
 Possess strong reasoning and problem solving skills
 Proficient with Microsoft Office; Word, PowerPoint, and Excel to include data entry
 Communicates effectively and concisely with wide customer base
 Self-starter; Proactive/works with little to no supervision
Experience:
General Manager/Customer Service Representative
99 Cent Discount Variety Store (Aug 2014- Present & Jan 2003- May 2009)
 Provided customer service providing clear understanding of store return/refund policies
 Increased sales 20 percent devising international calling card buyer incentive
 Grew customer base 15 percent; authored/implemented promotion/marketing campaign
 Reduced inventory delivery time by 45 percent implementing online purchasing process
 Saved company $800 dollars per month on associated inventory resupply costs
 Developed and implemented training and development plan for new associates
 Monitored pricing/ticketing and stocking newly received merchandise
 Analyzed staffing demands and adjusting work schedules accordingly
 Communicated and enforced safety standards

2. Server
Iron Hill Brewery (Dec 2013-Jun 2014)
 Provided customer service to patrons
 Passed qualifying/training course gaining in-depth menu/beverage menu within 2 weeks
 Performed backhouse restaurant duties to include sanitation and equipment prep
Bank Teller
Wachovia Bank (Apr 2010- Oct 2010)
 Greater than 6 months handling cash to prepare deposits, withdrawals, and store revenue
 Part-time teller exceeded full-time employee quotas for referrals in first quarter
 Ranked #1 Referrer in Burlington County
 Drove branch sales quotas to exceed quarterly goals
 Achieved highest level of customer satisfaction on all surveys
 Maintained and balanced cash drawer
 Promoted company services/products and alternate channels
Administrative Assistant
St. Mary’s Hospital Pharmacy Department (Mar 2001-Mar 2004)
 Stocked supplies
 Delivered medicine to various offices within hospital
Education:
 Associate of Science : Business Administration
 Long Beach City College, 2001
Activities:
 Dedicated “Room Mom” for elementary school coordinated special events, holiday
parties, and activities
 Setup children’s Halloween Party on McGuire AFB
 Collected toys supporting Operation Santa providing 10,000 gifts to 3,000 military
families

3.  Supported local food bank donating food/supplies catering to approximately 5,000
residents