David Wallace is an ambitious individual seeking to develop his career with an innovative company. He has over 25 years of experience in security and cash services, currently serving as Service Manager for G4S in Edinburgh. His career includes roles managing branches and departments, developing staff, ensuring compliance and security, and building strong customer relationships. He has qualifications in management, health and safety, finance, and labor relations.

1. DAVID JAMES WALLACE
Personal Details
7 Laing Gardens Home: 01506 858113
Broxburn E-mail:david.wallace1969@o2.co.uk
West Lothian Date of Birth 15-11-1969
EH54 6XU Nationality – British
Personal Profile
I am an ambitious individual who has the aspiration to develop and progress my career with a leading, innovative
global company. I would describe myself as being a strong self-starter with drive, ambition, initiative, persistence,
resilience and result orientated. I have a strong desire to deliver service excellence.
Career History
G4S (Cash Services) October 2011 - Present
Service Manager all products – Edinburgh
Main Purpose of Job
To assist in managing day to day running of the branch, making sure that it is cost effective and efficient while
meeting all customer needs and obligations. To continually contribute to the improvement of branch security and
profitability.
Customer Focus
 Liaise with customers and other Company managers and staff (in writing/orally/in person) concerning
day-to-day operational activities.
 Work closely with the branch general manager in targeting new business and managing the existing
customer profile. Building strong relationships with our customers identifying growth and ensuring the
customer has the best service suited to their needs.
Performance
 Maintain all aspects of administration to a high standard. Ensures Company IT systems are up to date
and checked as and when required.
 Make sure records are maintained for audit purposes.
Expertise
 Ensure that the relevant legislation and company procedures and standards (health & safety, security iso
9001:2000, Finance, Personnel, Uniform and Transport) are adhered to. Aware of and work within
authority limits. Where necessary make regular checks on Branch, Vehicles to maintain standards.
Initiates corrective action where necessary.
 Contribute to the completion of branch budget and targeted KPI’s. Monitor expenditure against budget.
Recommend improvement.
Best People
 To oversee the day to day running of the branch operations. Making sure rosters are adaptable for the
departments at all times controlling holidays and sickness.
 Authorise staff hours. Conduct sickness and absence interviews. Carry out welfare visits as instructed.
Ensure safe working practices, deal with T.U. representative on a day to day basis. Deal with
disciplinary matters up to and including final written warning letters Carry out regular training
development reviews.

2. Integrity
 Maintain the security and integrity of the branch in accordance with procedures, ensuring all security is
compliant.
 Deal with disciplinary matters in line with Company policy. Maintain effective working relationship
with Trade Union/Employee Representatives.
Collaboration and Teamwork
 Set and agree clear objectives with immediate reports, regularly monitoring their performance and taking
corrective action for shortfalls. Establish the number of staff required in each department, and manage
the recruitment of operational staff within Company guidelines.
 Communicate with the workforce to give and receive information by Branch meetings and/or staff
briefings. Conduct interviews for recruitment, disciplinary, counselling, welfare and performance
reviews.
Key Attributes
 Detailed knowledge of cash related services.
 Well-developed interpersonal, organisational and communication skill.
 Some working knowledge of budgetary controls.
 Cover ATM/CIT management duties as and when required.
G4S (Cash Services) September 2009- October 2011
CIT Section Manager – Edinburgh
• Assists in managing day to day running of the branch, making sure it is cost effective and efficient, while
meeting all customers needs and obligations. Continually contributes to the improvement of branch
security and profitability.
• Maintains the security and integrity of the branch in accordance with procedures. Making sure all
security is compliant.
• Maintains all aspects of administration to a high standard. Ensures branch systems are up to date and
checked as and when required. Ensures records are maintained for audit purposes.
• Contributes to the completion of branch budget and targeted KPI’S. Monitors expenditure against budget
and recommends improvements.
• I have the responsibility to enforce company’s sickness, disciplinary and grievance procedures
• Active in pursuing new sales leads, acts as a relationship manager for branch held clients
• Aims to recruit best people, develop their competence, provide opportunity and inspire them.
• Ensures the relevant legislation and company procedures and standards (health and safety, security iso
9001:2000, finance, personnel, uniform and transport) are adhered to. Is aware of and works within
authority limits. Initiates corrective action where necessary.
Group 4 Securicor (Cash Services) September 2005 – September 2009
Relief Section Manager Transport - Edinburgh
• Conversant with all aspects of the transport department
• Sufficient knowledge to carry out all regulation in concern to bulk fuel. Maintenance of the fuel dip
registers. Ordering and maintaining sufficient fuel stocks.
• Monitors Drivers hrs regulations. Takes receipt of tachographs and actions reports for analysis. Rectifies
problems with infringements, chart omissions.
• Testing of vehicle systems and compile monthly reports.
• Carry out vehicle resourcing on a daily basis.

3. • Liaise with outside contractors concerning vehicle servicing and repairs.
Group 4 Securicor (Cash Services) July 2001 –September 2005
Driver- Edinburgh
• Deliver cash and valuables to various customers
• Transport goods from the vehicle into the hands of the client
• Build strong customer relationships
• Maintains high standards of security
Security 2000 May 2001 – July 2001
Operations manager - Scotland
• Managing the day to running of the business, ensuring it is cost effective and efficient, while meeting all
the customer’s needs and obligations.
• Active in pursuing new sales leads. Visits existing customers on a regular basis to ensure their needs and
obligations are met.
• Responsible for the resourcing of the entire operation from Supervisors to guards.
• Responsibility to enforce company’s sickness, disciplinary and grievance procedures
• Sets budgets and targets and ensures these are met.
• Deals with all matters arising and to do with pay.
Group 4 Securicor (Cash Services) May 1998– May 2001
Relief Section Manager CIT - Edinburgh
• Assists in managing day to day running of the branch, making sure it is cost effective and efficient, while
meeting all customer’s needs and obligations. Continually contributes to the improvement of branch
security and profitability.
• Maintains the security and integrity of the branch in accordance with procedures. Making sure all
security is compliant.
• Maintains all aspects of administration to a high standard. Ensures branch systems are up to date and
checked as and when required. Ensures records are maintained for audit purposes.
• Contributes to the completion of branch budget and targeted KPI’S. Monitors expenditure against budget
and recommends improvements.
• I have the responsibility to enforce company’s sickness, disciplinary and grievance procedures
• Active in pursuing new sales leads, acts as a relationship manager for branch held clients
• Aims to recruit best people, develop their competence, provide opportunity and inspire them.
• Ensures the relevant legislation and company procedures and standards (health and safety, security iso
9001:2000, finance, personnel, uniform and transport) are adhered to. Is aware of and works within
authority limits. Initiates corrective action where necessary.
Securicor (Cash Services) April 1995 – May 1998
ATM Driver / Engineer - Edinburgh
• Responsible for ATM servicing and repairs.
Securicor (Cash Services) February 1992 – April 1995
Driver- Edinburgh
• Deliver cash and valuables to various customers
• Transport goods from the vehicle into the hands of the client
• Build strong customer relationships
• Maintains high standards of security
1
Her Majestys Forces 1st
Battalion The Royal Scots December 1986 – February 1992
• Served as a private in 1st
Battalion the Royal Scots (infantry)

4. Education and Qualifications
Trinity Academy 1982-1986
2 Standard Grades
Other Qualifications
• Problem Solving Practioner for G4S
• Managing People and Building Successful Teams
• Front line management
• Salesforce
• Train the trainer
• Finance for the non-financial manager.
• Health & Safety for Managers
• Qualified driver assessor
• Was GMB Union rep at G4S Edinburgh from 1995 to 1998
• Seconded to work on Route Optimisation project covering the UK and Ireland.
Interests
• Chairman of Portobello Hearts Supporters club
• Executive committee member of the Federation of Hearts Supporters clubs.
• Secretary of the 1914 memorial trust.