Irene Ann Ryan is seeking a new challenging role that utilizes her skills and experience in the financial sector. She has over 15 years of experience in client service and management roles at Nedbank Ltd, where she is currently a Team Leader in Client Service. In this role, she manages a team and is responsible for customer service standards, relationship building, staff development and training, and achieving sales targets. Previously, she worked as a cashier where she accurately recorded financial information. She has extensive training and qualifications in banking, financial advisory services, coaching, and health and safety.

1. Irene Ann Ryan
P O Box 270, Creighton 3263
Telephone: +27791384199 / +27398348400
Email: IxopoTLCS@Nedbank.co.za
Professional Profile
An extremely hard-working, dedicated and self-motivated individual with excellent communication and
interpersonal skills. Highly organised and efficient, with the ability to multi-task and prioritise effectively to
meet deadlines and objectives. Can manage, develop and motivate others to perform to a high standard,
through comprehensive coaching and development. Has a methodical and analytical approach, and the
ability to maintain exacting standards. Demonstrates excellent relationship building skills, liaising confidently
at all levels and often engaging with decision makers. A self-starter with excellent attention to detail and a
high standard of accuracy.
Objective
I am now seeking a new challenging role, which will utilise my skills, knowledge and extensive experience
gained within the financial sector, in a dynamic organisation that recognises and rewards performance and
dedication.
Career Summary
2005 – to date TEAM LEADER CLIENT SERVICE / TELLER, Nedbank Ltd
Team Leader Client Service (2007 – to date)
• Responsible for focusing on the overall management of the daily activities of the business
area/department
• Providing and maintaining exceptional customer service standards, and building strong and effective
relationships with key clients
• Managing, organising and controlling the activities in the work place, including managing the team and
resources, providing operational support throughout
• Successfully initiating and driving process and system improvements to expedite a continued high
standard of service delivery
• Constantly building staff capability through development, coaching and performance management,
providing formal training if necessary
• Responsible for carrying out recruitment activities to increase team capacity, actively involved in the
interview and hire process
• Monitoring and motivating staff to contribute to the achievement of all set branch sales targets and
company growth objectives
• Ensuring compliance and conformance with branch processes through accuracy of documentation,
legislation, risk and safety management
• Preventing fraud, managing daily end to end processes, authorisations, responding to daily email
returns, FAIS supervision and compliance
Teller (2005-2007)
• Providing client service by attending to teller related transactions, client queries, banking requirements
and referring any cross sell opportunities
• Answering any customer questions and handling queries related to bank accounts, and any other
financial products
• Adapting quickly to meet the demands of the bank, interacting with a diverse range of people and
meeting customer expectations
2003 – 2005 CASHIER, Redman’s Butchery
• Working within the accounts department, carrying out a range of cashier duties including invoicing and
filing documentation
• Responsible for ensuring all financial information is recorded accurately and efficiently, and resolving any
issues or discrepancies
• Ensuring the management of all daily cash accounts and maintaining clear and concise periodic
transaction reports

2. Professional Development
Training Courses – Nedbank Ltd
 Teller Course
 Team Leader Client Service
 FAIS NQF Level 5
 Regulatory Exam – Representatives
 Coaching
 Health and Safety Representative
Education
Grade 12 (Little Flower School) 1997
Key I.T. Skills
• Microsoft Word and Access
Personal Details
Languages: English, Afrikaans and Zulu
Interests: Surfing the internet and reading
References are available on request