1. Bhawan Bhardwaj
E-mail : sharmabhawna41@yahoo.com
Contact : +971 56 8195765, +971 55 9690845
CAREER OBJECTIVE
To join healthy & challenging work environment to utilize my current skills for achieving organizational
goals along with continuous growth in my knowledge & skills.
SUMMARY
• Total 6+ Years of experience in customer support/coordination and office administration
• Strong verbal communication skills
CAREERHIGHLIGHTS
Du Telecom, Pact Employment Services, Dubai
October 2015 till July 2016
Nature of the project: Debt collection, skip tracing and legal collection procedures, seeking a more
challenging position that can give me an opportunity to improve the customers’ experience for
Enterprise accounts (Non Key, Budget SME & Large Segment)
Job responsibilities included:
• Tracking customers in order minimize write-offs and improve the company’s revenue.
• Creating good rapport with the customers and arranging for a comfortable repayment plan.
• Determining if a debt isn't collectable and whether to write it off after thorough skip tracing.
• Providing customer service regarding collection issues, process customer refunds, process and
review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account
adjustments, small balance write off, customer reconciliations and processing credit memos.
• Making collection calls and/or correspondence in a fast paced goal oriented collections
department.
• Accountable for reducing delinquency for assigned accounts.
• Communicate & follow up effectively with the billing department regarding customer accounts on
a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Cold calling customers informing them of their statements/bills which are almost due in order to
avoid late payments.

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3. Du Telecom, Pact Employment Services, Dubai
July 2016 till today
Nature of the project: My Responsibility is to provide helpdesk support and resolve problems to
end user satisfaction. Coordination with team over mail and telephone. Act as link between end
user and higher level support. Manage and maintain IT asset inventory. Coordination with Du SD
team and other IT Team in DU.
• Act as the primary contact for all outside agents in all computer technology related matters.
• Act as link between end users and higher level support
• Maintain all users access request and authorizations for all IT application System.
• Adhere to agency policy, procedures and the professional code of ethics.
• Act as the primary contact for all outside agents in all computer technology related matters
• Follow company policies related to security and operation of the computer system to ensure
business safety and integrity
• Carry out IT administrational procedures, e.g. inventory updates and checking in-out
procedures, conduct hardware and software audits.
• Understanding of Active Directory
• Dealing with password issues
• Setting up of users profiles to computers
• Maintain all users access request and authorizations for all IT application System.
• Maintains a Helpdesk log for problems and repairs, ensuring action is taken at the earliest to
minimize any operational disruption, advising the Manager of the same
• Maintain accurate inventory and record of all hardware, software, and manuals purchased
Administrator Officer and Customer Support at Khazana Jewellery Pvt. Ltd. New Delhi, India
Nature of the project: Admin officer for Khazana Jewellery
Job responsibilities included:
• Continually meet and exceed the operational and administrative expectations of employers.
Interacting with vendors and negotiating
• Keeping a track for all records and documentations.
• Maintaining the files and invoices
• Supervising the housekeeping activities
• Maintenance of storage areas
• Coordinating travel agents for hotel, transportation, meal, and event planning
• Provide support for Human Resources: interview schedule, applicant pool, resume files,
orientation, monitoring time sheets
• Support coordination of mailings & mass communications.
• Support Employee Survey administration as required
• Support Employees in arrangements of exhibitions
• Renewal for AMC for contractors and vendors
• Follow up for the pending bills with the concerned companies
• Maintaining daily, monthly reports & all other reports
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4. • Managing employee attendance
Customer Tech Support at Sky logic Technologies Pvt. New Delhi, India
From Dec 2011 to June 2012
Nature of the project: Customer service Inbound/outbound customer support
Job responsibilities included:
• Creates a positive customer support experience and builds strong relationships through
deep problem understanding, ensuring timely resolution or escalation, communicating
promptly on progress, and handling customers with a consummately professional attitude
• Ensures the end-to-end customer experience and provides a single point-of-contact for
the User’s
• Maintaining daily, monthly reports & all other reports
• Always maintaining good telephone etiquette
• Meet individual targets and KPI’s (Key Performance Indicators) by providing the correct
information and escalating
• Interacting with costumer and solving their product related problems
Process Analyst at M/s. Aon Hewitt, Gurgaon, India.
From April 2011 to Oct 2011
Nature of the project: Process Analyst
Job responsibilities included:
• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Respond to queries either in person, Email or over the phone
• Follow up with customers to ensure issue has been resolved
• Report issues to the Service Desk for escalation
• Supervising and managing a team of Support engineers and call co-coordinator
• Interacting with team member’s and getting work done within given time
• Maintaining daily, monthly reports & all other reports
• Responsible for interacting with Walk-in and inbound calls
• Interacting with costumer and solving their product related problems
• Maintaining Stock & Stock allocations as when needed
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5. Customer Care Executive at Spanco Pvt. Ltd. Gurgaon, India.
From June 2009 to April 2011
Nature of the project: Handling Inbound Calls for Guthy-Renker PAN India Process
Job responsibilities included:
Other Skills
• Ability to use Microsoft Office experience
• I.T.I Diploma in Stenography (English) from B.T.E in Year 2007
• ELTS Academic Overall Score: OVERALL: - 5.5
• Diploma in computer concepts from DOEACC Society in Year 2008.
• Six months’ air ticketing course from Aptima travel company (Galileo)
• Ability to work independently and with initiative, co-operatively and as an effective team member.
• Ability to multi-task, to organize and prioritize a busy workload and work to tight deadlines
EDUCATION
• Master of Business Administration in Marketing from Shobhit University, Meerut, India
• Bachelor of Arts from Delhi University (2010), India
• Senior Secondary from S.K.V School in Year 2006, Delhi Board (2008), India
• Secondary from from S.K.V School in Year 2004, Delhi Board (2004), India
PERSONAL DOSSIER
Date of Birth : 19
th
September, 1988
Marital Status : Married
Languages : English, Hindi, Punjabi.
Present Address : M2 Building, Flat no 407, Maliha Road, Industrial Area 15, Sharjah, UAE
Permanent Address : House No – RZ-73/74, B-Block, Subhash Park, Extension, Uttam Nagar,
New Delhi – 110059, India
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6. Passport No : L5244992
Place : Delhi
Passport Expiry : 22/10/2023
UAE Visa Status : Residency visa by current employer.
I hereby declare that the above written particulars are true to the best of my knowledge and belief
Bhawna Bhardwaj.
Place: Dubai
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7. Passport No : L5244992
Place : Delhi
Passport Expiry : 22/10/2023
UAE Visa Status : Residency visa by current employer.
I hereby declare that the above written particulars are true to the best of my knowledge and belief
Bhawna Bhardwaj.
Place: Dubai
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