1. NAME HELEN BOSTON
Address: 1 Stonebridge Way, Calverton, Nottingham NG14 6RZ
Mobile: 07764939690
Email: helen_boston@hotmail.com
PROFILE
Throughout my working life, I have gained valuable experience in a number of fields due to the varying nature of the employment which in
turn has helped me to develop skills, both personal and business related. I am a good organiser and listener, am prompt and reliable and
am always ready to undertake new challenges.
In February 2010 I was given the position of Chef d’Equipe for the British Endurance Young Rider Squad. This was a voluntary position for
which I was deeply honoured to have been considered. It required me to draw on all of my skills and attributes as it required me to manage
a team of young people who aspired to ride at International Championship level.
I am an organiser who is highly flexible and a quick learner. I am IT literate having spent the early part of my career in admin roles and as
a PA to a European Director. Seven years as a Police Officer taught me very quickly to make decisions and how to deal with difficult
situations all of which I feel are a fundamental part of any role.
I am well presented, professional and passionate about patient / customer service. I am a self-motivated person who is a good listener,
has a good sense of humour and a desire to succeed. I respond to change well and am looking for a role where I am able to share my
knowledge and experiences to the benefit of others.
EXPERTISE
- computer literate – Microsoft office packages
- Secretarial qualifications – including shorthand,
typing, management skills
- Communication skills
- Organizational skills
- Full clean driving licence
- People skills
- Tact and diplomacy
- Spelling and grammar
EXPERIENCE
February 2014 to January 2016 PAO Co-Ordinator Cancer Partners UK / Genesis
Part time (>22.5 hrs per week) Care UK, Nottingham / Country wide
Responsibilities
• Act as a “go to” point for all admin staff in the company
• be part of the recruitment process for new admin staff
• support the new admin staff and conduct their initial training programmes
• work away from home, travel to all of the nine Cancer Partners UK sites
• Put together and “role out” a new competency format for all new admin staff
• Work closely with Centre Managers
• Introduce 4 weekly and 3 monthly probation assessments for new admin staff
• Act as an “ambassador” for the company with regards to new staff passing on values and expectations
Main Achievements - Having initially joined the company as a PAO, I quickly recognised the need for a “PAO lead” and applied for the
Co-ordinator role for which I was successful. I started this role in February 2014 and it quickly evolved from an extra 5 hours a week, to
quite often a full time role which involved supporting existing administrative staff and the training and mentoring of new administrative staff
both in existing centres and in “new” centres. I was the main point of contact for any new admin systems and procedures and regularly
worked closely with staff from right across the company.
I was involved in the recruitment process for new administrative staff and subsequently went on to train and support them. I put together
and introduced a competency framework for Patient Admin Officers and also introduced and conducted 4 week and 3 month assessments
for all new admin staff.
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2. I was involved in working groups such as the restructuring of the bonus payment and more recently, I represented the company on a visit
to Metz, France. I was actively involved in a recent Admin Project and also a Visions and Values Workshop amongst others.
June 2012 to February 2014 Patient Administration Officer Cancer Partners UK
Job Share – 22.5 hrs per week Nottingham
Responsibilities
• Cover reception and participate in all reception duties
• Following departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
• Liaison with insurance companies by telephone to ensure all insurance cover is verified
• Liaise with Consultants and their secretaries, radiographers and nursing staff re the organisation of new patient and review
clinics
• Ensuring that all patients experience the highest levels of service, in line with the agreed expectations for treatment
within CPUK centres
• Maintaining accurate and complete records of patient details in line with the agreed processes within CPUK
• Showing consideration and respect to all patients and team members, ensuring the clear communication and effective working
relations are maintained at all times
• Work closely with staff from BMI The Park Hospital
Main Achievements – travelling to other CPUK centres (Portsmouth, Southampton, Elstree, Milton Keynes and Guildford) in order to train
and support new staff, also to cover when staff are away. The organisation of the administration office and also the administrative
procedures within the Nottingham centre when it first opened. Developing a relationship with patients who visit the centre for treatment,
and maintaining this to ensure that their pathway is as smooth and stress free as possible. Providing a professional and efficient service at
all times.
August 2011 to June 2012 Secretary / Administrator Haviland Ltd
25 hrs/week over 5 days Quarry Hill Ind Park
Ilkeston, Derbys
Responsibilities
• All administrative tasks – typing quotations, invoices, emails etc
• Dealing with customers by phone and face to face
• Chasing orders, also late payments
• Diary management
• Ordering all items for production of powder coating systems / ovens / booths
• Maintaining filing system
July 2011 (temporary position) Minute Taking Administrator Nottingham City Council
Children and Families
Safeguarding and Quality
Assurance
April 2008 to April 2011 Admin Assistant Mesmac NE
Main Achievements – re-organising office procedures, filing etc. Organising of new office layout, furniture, telephone/internet – also
enabling the office to be put onto the main corporate “intranet”
Managing and reducing office spend, being a part of the pride committee which put together the largest Middlesbrough Pride ever in
2010.
Responsibilities
• My role involved all admin procedures (typing, minuting meetings, organizing events, filing etc), as well as health and safety and
fire officer, also I had responsibility for petty cash and office payments.
• I had involvement with a Young Mens Group which ran on a weekly basis providing support and direction for young men.
• I was the secretary for the committee for Middlesbrough Pride which is an annual event held in the town as a celebration of the
LGBT community.
• I often worked on my own dealing with all sorts of queries and dilemmas such as asylum issues and homeless teenagers.
• I had up to date training in First Aid, Excel, also vulnerable adults and child protection issues.
May 2001 to Oct 2007 Police Constable Cleveland Police
Key achievements – Initially, joining the force as a “mature” officer, being able to participate in and exceed in all fitness related
activities against much younger officers. Being part of a shift who were regularly commended by higher ranks for their involvement in
the arrest of high profile criminals. Working on my own and learning to trust in my own, often big, decisions. The completion of many
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3. in-house courses including domestic violence, first aid and child protection. Dealing with all sorts of situations, often alone, from
sudden deaths to road traffic accidents, and all sorts of people from Company Directors to homeless people, being non-judgmental in
all of these situations, and being able to help these people with whatever help they might have needed.
Responsibilities
• My career in the Police force was unfortunately cut short due to being involved in a road accident early in my career. However,
during the time I spent in the force I was involved in many incidents from drug offences to burglaries, road traffic accidents to
domestic incidents, suicides and sudden deaths to youths causing anti-social behaviour.
• My time as a Ward Officer saw me build on this further by being responsible for certain geographical areas which meant I had to
get to know residents, business personnel, councillors etc, build a relationship with these people whilst at the same time
recognise and deal appropriately with any issues and problems on the area which often meant being closely involved with the
local schools.
• I attended meetings and worked closely with the Council Enforcement Officers with whom I did a lot of work on anti social
behaviour and issuing anti social behaviour contracts to youths.
May 1997 – May 2001 Plant Secretary/PA to Divisional Director The Torrington Co
Key achievements – Supporting the Divisional Director in his day to day duties which often involved travelling nationally and
internationally. Reducing the plant travel budget on an annual basis. Being a part of a successful factory transformation programme.
Organising and attending an International Sales Conference in Brussels for approx 85 candidates. Introducing the monthly factory
“feedback” scheme where all workers were invited to attend a specified meeting at which up to date information was given and a
question and answer session took place.
Responsibilities
• Maintaining professional conduct at all time in accordance with the international profile of the company
• Attending and minuting meetings
• Preparation and attendance of Monthly Briefing sessions for the workforce
• Organising diary, typing, dealing with telephone queries and post
• Preparing presentations using Powerpoint
• Arranging travel – nationally and internationally
• Negotiating corporate rates with local hotels – maintenance of deals agreed
• Arranging conferences / training courses
October 1995 – May 1997 Administration Assistant Malcolm Swanston and Co
September 1994 – October 1995 Secretary to the Director of Occupational Therapy South Cleveland Hospital
April 1990 – August 1994 Clerk / typist British Gas Northern
July 1989 – April 1990 Maternity leave
June 1988 – July 1989 Secretary to the Manager Newhomes Estate Agency
November 1985 – September 1987 Bank Clerk TSB Bank
September 1984 – October 1985 Clerical Assistant / Officer DHSS
EDUCATION AND QUALIFICATIONS
September 1998 – June 1999
Stockton and Billingham College – Professional Management Foundation Programme – passed and attained LicIPD (Licentiate Member of
Chartered Institute of Personnel and Development)
September 1987 – June 1988
Teesside Polytechnic – Private Secretarial Diploma also LCCI Private and Executive Secretarial Diploma
September 1977 – June 1984
Egglescliffe School and Sixth Form, Eaglescliffe, Stockton on Tees
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4. 10 - O levels including english language and literature and mathematics
1 – A level – geography
1 – A/O level – general studies
TRAINING
Throughout my working life I have made myself available for various further education and training courses that include the following:
Business Awareness, Communication, Supervisory Roles, Team Building, IT courses, Management Skills, personnel, employment law,
Safeguarding Children and Adults, Manual Handling, Basic Life Support, and various secretarial courses.
My employment with Cleveland Police saw me attend training regarding all aspects of criminal law, and specific seminars relating to
domestic violence, sexual offences and child protection issues. As a front line officer I regularly took training relating to First Aid and also
investigative interviewing. I kept up to date with all IT packages that would enhance my role.
More recently I have undertaken annual training in infection control, safeguarding adults and children, fire safety, manual handling, health
and safety, information governance, and conflict resolution.
I hold a full clean driving licence and am also Police Driver trained.
HOBBIES AND INTERESTS
Ever since being very small, I have had a love of horses and have been fortunate to own one for most of my life. I have competed in all
disciplines, however my great passion is for endurance riding in which I have competed for over ten years, travelling all over the country
and abroad.
I love the countryside and I enjoy walking. I also enjoy travelling whenever possibly and like to watch the nature and geographical
programmes on TV!
I have two children who have both graduated from university so I obviously take an interest in what they are doing and support them
whenever I can, and I also have several close friends with whom I socialise when time permits!
References available on request
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