1. Crystal Leung 梁慧儀
Rm 1207, Pak Tung House, Tung Tau Estate, Wong Tai Sin, Kln
(852) 6128 4198, appleleunghk@yahoo.com.hk
Dear Sir / Madam,
Application for the Position of Assistant Customer Service Manager
This letter is written regarding the advertisement on 20-Jan-2015 about the job
vacancy as a Assistant Customer Service Manager in your office. I have attached my
resume for your consideration. As per your requirements, I believe that I have proper
experience, ability and skills that will be a great asset for your organization.
As my resume showed that I have over 10 years experiences Asia customer service or
sales administration role. I am able to work independently in a complex environment,
which has increased my communication and organizational skills. I have in-depth
knowledge and skill in computer program, mainly in Word, PowerPoint, Excel and
Outlook. And I have excellent planning strategy, management skill and leadership
skill to help me doing my job to the best quality.
I had always demonstrated my commitment to meet with the needs of customers and
senior from various industries. To my supervisors, I had persistently performed and
accomplished those operational priorities and goals combined with proactive and
flexible approaches.
As an industrious, enthusiastic and outgoing person, I trust that I am well prepared
myself to take on all the challenges of you organization.
My resume is enclosed herewith for our perusal and I hope an interview will be
granted for a chance to discuss my strengths that will contribute to your organization.

2. Crystal Leung 梁慧儀
Rm 1207, Pak Tung House, Tung Tau Estate, Wong Tai Sin, Kln
(852) 6128 4198, appleleunghk@yahoo.com.hk
Career Objective:
To work as a Customer Service Manager by my skills and enhance my knowledge.
Key Skills:
• Excellent communication skills related to field.
• Ability to complete several responsibilities.
• Able to handle all computer operations.
• Proper knowledge of MS-WORD, EXCEL, POWR POINT etc.
• Experience using ERP, SAP, Navision, Oracle and AS400 system.
Personality Traits:
• Responsible and reliable.
• Hard working and zealous
• Excellent team player with goods communication skills.
• Flexible with excellent co-ordination and presentation skills.
Educational Qualification:
• Conventry University of UK – Bachelor of Business Administration in 2006
• Open University of HK – Associate Degree of Business Administration in 2005
• Lee Kau Yan Memorial Scholl – High School / A-Level certification in 1999
Professional Experience:
Bosch & Siemens Home Appliances (April 2014 – Present)
Senior Sales Support Supervisor
• Monitoring the service level and fulfillment of Key Performance Index (KPI) set by
the group
• Supervising existing team members and coaching new members
• Supporting Department Head on daily operation, and liaising with various business
partners to work on resolution as well as improvement measures
• Handling customers’ feedback and complaints independently with resolution and
following up with related parties proactively for services enhancement
• Working on ad-hoc projects as assigned

3. • Preparing statistics and analysis reports
• Business and performance reviews with the local customers on a regular basis to
ensure customer satisfaction and to maintain sustainable business relationships
• Provide solutions to any irregularities or problem shipments that required
coordination, negotiation between customers, carrier, subcontractors' and overseas
stations
• Invoice handling.
Ideal Anderson Asia Pacific Ltd (Nov 2006 – April 2014)
Asia Customer Service Supervisor
• Follow all the guideline from US Head Office and make sure our co-workers in Asia
(located HK, Shenzhen, Taiwan) is doing the same.
• Answer questions about the system and provide the training & follow up to new CSR.
• Review CSR (6 subordinators) work in order to provide the guideline and make
adjustment in Asia (located HK, Shenzhen, Taiwan)
• Monitor all sales order and delivery status.
• Manage warehouse, monitor inventory level and perform stock take timely.
• Handled the inventory and requisitioning of supplies adhering to a limited budget/
• System & Work flow setting up
• Reporting Provided: RMA report, monthly sales budget estimated report, On time
delivery report.
• Cross check account set up or other data entry.
• Exhibitions arrangement in Asia.
• Issuing invoice and financial control.
• Business travel between HK, Shenzhen & Taiwan
Idec Izumi (H.K.) Ltd (Jun 2004 – Oct 2006)

4. Customer Service
• Handle customer inquiries, prepare quotation.
• Follow sales orders, purchase order and shipment arrangement.
• Stock control and delivery.
• Sales administration support (e.g. preparing sales budget report, presentation
material).
Caltex South China Investment Ltd. (Aug 2001 – May 2004)
Receptionist
• Front desk responsibilities and arrival of all patients.
• Scheduling appointments and travel arrangement such as hotel and air ticket booking.
• Creation of new patient charts and preparation for visits.
• Handle administration support (e.g office equipment maintenance, due with
suppliers).
• Support annual event (e.g company outing).
• Supervising a small team including driver, office assistant, pantry lady to ensure
efficient operation and compliance.
• Experience for office removal.
Personal Profile:
Name: Leung Wai Yee, Crystal
Tel: 6128 4198
Sex: Female
Marital Status: Married

5. Date of Birth: 5-April-1980
Birthplace: Hong Kong
Current Salary: 25K x 13 months + Bonus
Expected Salary: 30K x 13 months
Notice: One month
~~~Thanks~~~

6. Date of Birth: 5-April-1980
Birthplace: Hong Kong
Current Salary: 25K x 13 months + Bonus
Expected Salary: 30K x 13 months
Notice: One month
~~~Thanks~~~