1. Tracy S. Pape
 1115 SouthEagle Road
 Kuna,Idaho83634
 208-941-8190
Qualifications Profile
AccomplishedCustomerService Consultantthrough20plusyearsof diversifiedexperience driving
growth,expandingcustomerloyalty,anddeliveringmeasurable resultswithinawide arayof
professions: Reservations,Call Centers,Transportation,FreightForwarding,National interagencyFire
Center,andRetail. (All the above CustomerService Strong)
Mentoring10-20 agents,teammatestoexceedinsmallercall times,more one call resolutions
completed,betterretentions,usingadherence andattendance inthe classroomsandonthe floorto
give peers/teammatesthe bestopportunitytomove forwardwithinformationandconfidence.
 CustomerService/Cashier: Developingreturncustomerbase withthe continuedcare and
attentiontoservice anddetail.
 Reservations: Manage call control,genuine concern,havingthe greatproductknowledge to
ensure customersatisfactionwithall theirquestions.
 OperationsManagement: Implementinglogisticstrategiesandpricingsolutions. Effective
at standardizingprocedurestooptimize deliveryperformanceandquality. Overseeing6-20
agentsbuildingstrongclientele base throughconsistentqualitystandardsandfollow up
techniques,ensuringoverallsatisfaction.
 ProcessImprovement: Identifyingbestpracticesforagentsanddevelopingpeerswithnew
systemstohelpthemmove forwardintheircareer. Reducingcostsand improvinginfluential
informationwithpersuasive abilitiestobuildtrust,rapportandstay profitable partnerships
nationwide. Teachingmyconstituents,thatknowledge andconfidence isthe waytohelpyour
customersfeel secure andbeingtakencare of. ( We are the Experts,We gaintheirTrust)
 KeyStrengths: Resultdrivenandgoal oriented. Aptitude forleadershipandteamdynamics.
Exceptional interpersonal,communications,andproblemsolvingskills. SoundDecisionmaker
throughoutconstantlychangingconditions. Proficientwithseveral basicsoftware applications.
I have beenandcontinue togainthe respectof mypeersand Supervisorsalike asastrong leaderandan
accomplishedcoachthroughguidingmypeersinthe learningprocesstogainconfidence tobe secure at
movingforward. I have beenrecognized manytimesoverinthe HPrecognitionprogram, formanyof
my attributes.
I wouldbe honoredtohave the opportunitytobe a part of the FLU Universitytotake yetanotherstep
to bettermypotential inthe HewlettPackardFamily.
Regards,
Tracy S.Pape
SupervisorLaunchPad
tracy.s.pape@hp.com