1. ZAILY NEPOMUCENO
Zaily28@yahoo.com
(305) 316-6885
EDUCATION AND TRAINING:
Associate of Arts, Keiser College (Miami)
• Major: Occupational Therapy
• GPA 3.66
Bi-Lingual: Fluent in written and spoken Spanish/English
Proficient in, Yardi Voyager and RentalStat, Microsoft Word, Microsoft Excel, Microsoft
Publisher and Microsoft Outlook, PowerPoint
EXPERIENCE:
1/15-Present Property Manager
Havenbrook Homes- Hollywood, FL (January 2015-Current)
Property Manager- Portfolio of 225 Single Family Homes
Attend court hearings and mediations on behalf of the company for various
purposes such as city violations, evictions, etc.
Negotiated vendor contracts for various repairs and maintenance
Create work orders for the upkeep of the property or to correct City Violations,
schedule Move In and Move Outs request
Processing invoices
Review resident’s ledgers for accuracy and provide corrections when necessary.
Enforce collection policies and efforts of late fees, NSF fees, month-to-month fees
on expired leases, etc to maximize owner cash flow
Maintain Daily tracker for PO approvals, Summary Exceptions, Ledger
Adjustments
Reviewing of monthly Collections of delinquent accounts
Create Leasing packages for New Residents or Renewals
Collect all required Documents and Funds for Move In
Trained new employees.
Dispute resolution between residents and vendors to ensure customer satisfaction
while maintaining the integrity of the company
Input information in Yardi system to Move In residents
Upload documents in Rentalstat system
2. MIAMI Beach Community Development Corp. (Miami Beach, Fl.)
10/04-10-15 HQS Certified Inspector/Housing Specialist/Property Manager
Recertified clients for the City of Miami Housing Program.
Determine program eligibility by doing income eligibility calculation through
developed excel spreadsheets.
Responsible for calculating rental assistance verifying monthly assistance request the
move in, re-certification Inspections, follow up re-inspections, complaint and exit
inspections and prepare inspection reports and reports concerning client’s needs on a
monthly basis. Analyzed interpreted and evaluated contracts leases between clients
and landlords to determine legality of terms under Florida rental statute and HUD
Policy and Procedures guidelines.
Prepare Landlord /Provider agreements and served as a liaison between landlord and
clients, and follow up and resolves any complaints.
Performed quarterly home visits and stability assessments.
Counsel clients and structure improved financial housing plans for client’s monthly
expenses to promoter client empowerment. Contacted client on a monthly basis and
maintained client record up date.
Obtain Care Plan for Ryan White case manager every six months.
Manage and maintain 48 units for low income housing buildings. Prepare Work
Orders to be completed by Maintenance Crew.
Collect Rents, input collected rent on Rent Roll excel sheet, and post collected rent
into Fund Ez Program. Process Eviction if and when needed.
Prepare for any and all on site file monitoring’s for Miami Dade, Miami Beach, City
of Miami and HUD. Up dated and Maintain Building Licenses required for Non
Profit Housing Assistance Buildings
Represent Management in evictions and termination of building and program, and
reach out and follow up with Case Managers for client’s health, needs and housing.
South Florida Workforce Miami Beach, FL
03/04-09/30/04 Program Assistant
Provide program, administrative and clerical for career advisor(s).
Schedule meeting and appointment,
Organize and maintain paper and electronic files.
Conduct research, prepare correspondence, create reports
Front desk receptionist assistance
ArchstoneSmith Miami Beach FL
10/02-11/03 Jr. Administrative Assistant/Leasing Consultant
Front desk administration
Greeted clients
Entered information in company specific software
Responsible for leasing when short staffed
Renewed leases (340) units
