1. JOHANNA C. MANTILLA
johannacmantilla@gmail.com
(310) 465-8864
Energetic, self-motivated, versatile, Bilingual English/Spanish speaker with a positive “can do” attitude. Demonstrates
strong multi-tasking, communication, organizational and relationship-building skills and works well both independently
and within a team environment. Over nine years of experience in Administrative Assistance, Casting, Customer
Service, Event Planning, Marketing, and Radio/TV/Record Label Production Assistance.
PROFESSIONAL EXPERIENCE
Marathon Productions / Fremantle Media (America’s Got Talent), Los Angeles, CA October 2014 – February 2015
Casting Associate Producer – Outreach Team
 Recruited potential talent acts through cold calling organizations and talent
 Publicized the open auditions in various cities on America’s Got Talent’s social media
 Assisted in a high volume of incoming and outgoing audition/potential talent phone calls
Central Casting, Los Angeles, CA May 2014 – October 2014
 Background Actor / Extra for various Primetime Shows
Jucy Group LTD, Los Angeles, CA April 2013 – December 2013
Sales/Promotions & Reservations - USA Representative
 Managed promotional activity using guerrilla marketing techniques to endorse JUCY products and deliver promotional material
to effectively engage the target market/customer in order to create a memorable JUCY brand experience
o Educated customers to promote sales through visits to/attendance at local agents, universities, trade shows, public
relations events, and other relevant locations
 Coordinated logistics for planned events and local promotions and managed the Century Boulevard USA retail space
 Provided an overall customer satisfaction experience
o Maintained client/customer databases
o Provided effective and professional call center services in accordance with required policies/standards
o Responded to all inquiries including phone, email and online quotes/requests and assisted customers in resolving
issues with bookings, self-service systems, and cancelling or amending reservations
The Continental Group/1500 Ocean Drive Condo, Miami Beach, FL July 2011 – September 2012
Administrative Assistant
 Performed all administrative office work directly related to property management and general business operation
o Collected and prepared bi-weekly payroll and operating reports such as weekly/monthly management reports,
committee reports, time and attendance records, termination and new hire records
o Coordinated, maintained and updated resident information databases on a monthly basis
o Prepared move-in packages for both re-sale and leases
o Maintained insurance record books for both vendors and unit owners
o Opened and distributed mail and prepared accounts payable invoices
 Assisted with Front Desk and Concierge services when needed
CONTRACTOR/TEMP January 2009 – June 2011
The Alexander Hotel (via Britt-Angela Staffing), Miami Beach, FL
Sales & Catering Administrative Assistant
 Managed phone inquiries from internal/external customers and processed daily incoming mail for the S&C director
 Generated weekly and monthly reports and maintained internal databases
 Created files and menus for both catering and restaurant events
 Provided clerical assistance for all routine office functions
Georgia Department of Community Affairs (via Abucus Staffing), Atlanta, GA
Relief Receptionist/Customer Service Support
 Facilitated office productivity by answering/routing high volume incoming telephone calls to the appropriate
consultant, receiving and processing all incoming/outgoing mail and preparing mailing projects
 Provided administrative services for Department of Community Affairs staff
o Maintained inventory of office and break room supplies
o Processed pool vehicle reservations and conference room scheduling
o Responsible for file management and data compilation
Crunch Fitness Club, Atlanta, GA
CSR/Front Desk Associate
 Greeted and checked in members and guests in accordance to company procedures
 Scheduled member services, court sports, personal training sessions and childcare
 Answered phones, took messages, and addressed any membership questions

2.  Facilitated sales of all products and stocked all necessary products before, during, and after a given shift
EMI Televisa Music/Capital Records, Miami Beach, FL 2006 – 2008
Art & Production Administrative Assistant
 Provided administrative support for various departments
o Answered/screened all calls, processed all invoices and organized incoming mail for the new media department,
assisted visitors and resolved a range of administrative problems and inquiries
o Maintained/organized Outlook emails and calendar for the Director of the Art & Production Department
o Created MS Word document templates, letters and MS Excel spreadsheet logs as well as created a filing system to
facilitate document retrieval and reduce time spent searching for files
o Scheduled all major events including physical and digital releases of music/artwork and worked directly with artists
and management to ensure that artwork and music recordings were on time for scheduled album releases
o Maintained daily website updates with digital artwork and encoded audio and video for online use
Telemundo/NBC/GE, Hialeah, FL 2004 - 2006
Teleprompter Operator/Stage Manager
 Operated the teleprompter for various talk shows and newscasts
 Promoted to stage manager for the Latin Billboards 2005 Red Carpet
Praxair, Inc., Miami, FL 1999 - 2004
Administrative Assistant
 Worked to create an orderly and organized business office environment and handle administrative duties
o Maintained and organized the facility manager’s Outlook calendar and daily agenda
o Scheduled and coordinated meetings, interviews, appointments, events, travel and lodging, and other similar
activities for the supervisor
o Created MS Word documents and MS Excel spreadsheets
o Verified and matched vital documents such as invoices, receivables and purchase orders
 Supervised the Distribution Department
 Interfaced with vendors and updated all customer information on a daily basis
EDUCATION
Miami Dade Community College, Miami, FL 2004 - 2008
Associate of Science Degree in Radio and Television Broadcast Programming
 Produced/Wrote/Edited newscast and short documentary projects
 Documentary feature in the Miami Film Festival
 Produced/Wrote/Edited PSA for non-profit organization “Locks of Love”
COMPUTER AND LANGUAGE SKILLS
 Bilingual – Fluent in English and Spanish
 MS Office (Word, Excel, Power Point), Outlook; QuickBooks; 45 WPM
 Social Media
 Planning and Scheduling, Written Communications, Customer Service, Internet Research, Telephone Reception, Purchasing
INTERNSHIP EXPERIENCE
Univision WLTV, Miami, FL 2004
Clear Channel Radio Y-100 WHYI, Miramar, FL 2003
COMMUNITY INVOLVEMENT
 Volunteered for Crohn’s and Colitis Foundation of America
 Organized Fundraising events for over 200 people – including raffles of gift certificates donated by local businesses in the
Metro Atlanta Area