1. Bailey Colonna
75 Pocasset Pl, East Taunton Ma 02718
508-958-1442
BCOLONNA87@Yahoo.com
LICENSED INSURANCE SPECIALIST
License #: 1934365
Highlights of Qualifications • Ten years successful experience in customer service and support
• Recognized strengths in customer care, problem-solving and trouble-shooting
• Adept in planning, and implementing proactive procedures to audit existing
flaws, and prevent future short comings
• Dedicated planning; led to notable and recognized retention of customers.
• Charismatic, assertive personality, recognized as “Total Quality Customer
Service Professional.”
• Possess exceptional computer and keyboard skills, including, but not limited to;
IMB, Excel, Word, WordPerfect, Special Agent and Boston Software
• Developed interpersonal skills; thrive as an individual or a team member
Employment History Costa Insurance Agency Inc., Taunton, Ma 2008 - 2013
Customer Service Representative
• Manage accounts in five separate branches in Bristol County
servicing automobile, homeowner and commercial accounts.
• Handle high volumes of customer inquiries, concerns, billing
inquiries, payment services and claims.
• Provide timely and efficient solutions to customer challenges.
• Designed and applied a customer service/retention program at
all five locations
• Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service.
• In depth knowledge of clients policy information; ability to
determine whether particular losses will be covered.
Gilcoine & Burke Insurance Agency Inc., Stoughton, Ma 2005-2007
2013-current
Customer Service Representative
• Handled high volumes of customer inquiries, concerns, billing
questions and payment services.
• Maintained quality control/satisfaction records, constantly
seeking new ways to improve customer service.
• Determined charges for services requested, collected deposits or
payments, arranged billing plans and claims.
• Reviewed customer policy information to determine whether a
particular loss would be covered.
Education Bristol Community College 2009-2011
Recipient; Associate of Science: Criminal Justice
Law Enforcement Certificate – Magna Cum Laude – 3.6 G.P.A.
Bridgewater State University
Bachelor of Science: Criminal Justice
Concentration: Psychology
2012-
2014
Magna Cum Laude – 3.7 G.P.A.