1. DELIA NILKA GARCIA
27 Rocco Street #A1
Belleville, NJ 07109
Cell: 201-759-2420 – E-mail: tweetee60@aol.com
Summary: To secure an administrative position utilizing my skills and experience with the
opportunity for future growth and advancement.
Skills Summary: Medicare Products,Edge program, Lytec Dental, Lytec Medical, Electronic
billing, TMJ Reports, Excel, Microsoft Word, Internet Explorer, Summit, Noble
Composer and Marss.
Professional August 2010 to June 2014 MEDASSETS Saddle River, NJ
Customer Service Account Representative
 Inbound / Outbound calls
 Helping patients with accounts
 Set up Payment Plans
 Advise patients of overdue balances
 Take Credit Card payments
 Answering English/Spanish calls regarding bills
 Assisted with training new Employees
March 2009 to October 2009 AMBER Ready, Inc. Rockaway, NJ
Experience Child Safety Specialist
Enrollment of customers for the Amber Ready program.
April 2005 to August 2008 HUMANA/CAREPLUS Miami, Fl
New Member Services/Client Specialist
 Inbound/Outbound calls
 Speaking with Medicare recipients
 Medical Enrollments for Medicare advantage plans (HMO, PPO,
PFFS)
 Team Leader of Unit.
AWARDS:
 Perfect Attendance from January to August 2008
 Employee of the Month June 2008
 75% Sales leads winner
HEALTH LICENSE CERTIFICATIONS:
AL,GA,KS,IN,KY,SC,NC,WI,OH,TX,IL,LA,PA,MO AND FL.
July 1994 to January 2004 ADVANCED DENTAL CARE North Bergen, NJ
Office Manager/Office Coordinator
 Dental/Medical Billing
 Posting Payments, Payroll, account payable & receivable
 Interacting with attorney and patient to secure payment
 Hiring and Training new employees.
EDUCATION:
1992 – 1994 THE CHUBB INSTITUTE Jersey City, NJ
Associate Degree in Computer Applications
 Award: Student Assistant Program
LANGUAGES: Speak, read and write Spanish fluently