1. KIMBERLY HENNING
4724 Coralberry Ct, Aberdeen, MD 21001
C: 410-688-4814
kimberly.henning426@gmail.com
Summary
Dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute
to company success. Highly enthusiastic service professional with over 10 years client interface
experience. Demonstrated administrative and clerical duties as well as technical support with
minimal supervision.
 Strong organizational skills
 Active listening skills
 Seasoned in conflict resolution
 Energetic work attitude
 Adaptive team player
 Data management skills
 Exceptional clerical skills
Professional Experience
Liberty Mutual Insurance Company – Bel Air MD 2013 to Current
Customer Service Specialist
Assisting customers via phone, face to face, and email communication with maintaining current
policies and explaining coverage.
 Generated leads for new sales through telephone and email contact with customers.
 Regularly sought opportunities to up sell and add on additional coverages.
 Recommended and selected coverage and policies based on customer needs and desires.
 Executed outbound calls to existing customer base resulting in an increase in sales.
 Assisted in facilitating morning meetings discussing daily updates to systems.
 Clerical duties including email, copying, faxing, scanning, shredding, and sorting mail.

2. Liberty Mutual Insurance Company – Hunt Valley MD 2009 to 2013
Sr. Claims Representative
 Obtain information and maintain records of accidents for policyholders and claimants
through telephone and written reports
 Arrange appraisals, review appraisal reports and communicate with policyholders, claimants,
attorneys, and repair shops
 Secure essential facts about accidents, assess liability and compensability, negotiate
settlements and explain denials to policyholders and claimants
 Register claims, update status notes, establish target dates, schedule appointments, and
release payments on an automated system
Hostess/Bartender/Server 2006 to current
MaGerks Pub – Bel Air, MD
 Created new processes and systems for increasing customer service satisfaction.
 Developed highly empathetic client relationships and earned reputation for exceeding sales
goals.
 Regularly sought opportunities to up sell and add on additional merchandise.
Educational Background
High School Diploma: General Studies,
North Harford High School – Pylesville, MD, USA