Penny Seguin is seeking a career-oriented position where she can utilize her extensive customer service, administrative, and entrepreneurial skills. She has over 30 years of experience in business administration, accounting, and as the owner of multiple small businesses. Penny has a business administration diploma and insurance broker certification. She is confident in her ability to work independently and as part of a team.

1. Penny Seguin (250) 460-1885
Are you looking for someone reliable, intelligent, well liked by co-workers and clients?
Someone who knows how to build and expand business?
You could be assured I have had extensive customer service experience since 1985.
You will find that I am career oriented and dedicated. I have graduated with
excellence the Medicine Hat College Business Administration program, where I majored
in accounting. Because of getting started with computers as early as 1985 and learning
all about them from the ground up I know most business programs. I have many years of
experience as an entrepreneur in my own businesses, where my interpersonal skills and
administrative skill were established. Having owned my own business, I am adept at
selling and expanding. My organizational skills are a cut above the mark with my ability
to make sound common sense decisions, one of my areas of expertise. As an
entrepreneur, my confidence with being able to work independently as well as, a team
member serves as a back ground to my verbal and written communications skills. My
history with community clubs makes it effortless for me to identify with people of diverse
backgrounds. My work with foster children shows my knowledge of the need
confidentiality and my skill to deal with sensitive matters while remaining professional.
I believe in loyalty and going the extra mile to succeed. Please contact me by phone and
leave a message for further information or an interview.
Sincerely,
Penny Seguin

2. Resume
Penny Seguin 250-460-1885
Education:
Business Administration (1992 - 93)
Medicine Hat College Medicine Hat, Alberta
Awarded membership to Phi Theta Kappa for Outstanding Academic Achievement.
Canadian Accredited Insurance Broker (CAIB)3
Banking Customer Service (1996 - 97)
Okanagan University College Oliver, British Columbia
I received straight A’’s and graduated with honors.
Of Special Interest:
Class 5 BC Driver’s License, with unblemished driving record
Criminal Record Check: for foster-parenting plus foster-parent certified
Outstanding Maple Leaf Award from Kin of Canada 1987
Emergency First Aid and basic Heart Saver (A). (Lapsed now)
Certificate of Proficiency in Radio Operation Maritime, Land &
Aeronautical (not current now)
Employment History:
3 Small independent Insurance companies (2002-2015)
Insurance agent, BC Level 2
Work on person lines, selling new policies, endorsements, renewals, etc. Write up
commercial endorsements / some accounting and administration duties. Solely
responsible for a complete roll-over from one company to others project. ICBC
experience including batching.
All State Insurance Employed (07/2002-9/2002)
Insurance agent Edmonton, AB: Level one licensed agent in Alberta. Passed Alberta
qualification exam July 20.2002
Stream International Employed (2001- 07/2002)
Call center Tech support Chilliwack, BC
Level two computer tech support for broadband internet connections.

3. Osoyoos Museum Society Employed (1995 -99)
Curator Osoyoos, BC
I was curator of this 8000 sq. ft, world class Museum each summer. This includes
representing the Museum Society, doing tours for twenty or more people at a time, hiring
staff, maintaining exhibits, acquiring new artifacts, displaying and documenting them. All
record keeping.
MINISTRY OF CHILDREN & families (1996-2000) Foster Parent Osoyoos, BC
Emergency home foster parent, contracted with my husband. We started out as a two
bed resource and went up to four beds with one long-term teenage youth for one year.
Sto:Lo Nation Employed (2000-2002)
Foster Parent Chilliwack, BC
We continued our emergency home foster home services. We had two long-term youth.
Bill Barlee, Employed (1995-1996) Minister of Small Business, Tourism & Culture.
Osoyoos, BC Government contracted administrative office duties
I was contracted to do word processing, filing, correspondence, research, answer
phones and help clients with requests, bookkeeping, I organized several public events
for the minister including one with the premier of BC with 300 guests in attendance. I
aided the scheduling for the minister when he attended his office.
Entrepreneurial History:
Dining in the Woods Restaurant (1993 - 94) Osoyoos, BC
And Argo’s Restaurant (1990 - 91) Medicine Hat, Ata.
I was completely in charge of everything. Did all hiring of staff, ordering of food, quality
control, customer service, creating the menu, handling of money and banking,
bookkeeping.
Black Panther Video Fort St. John, BC (1985 -89) Osoyoos (2008-10) Oliver2011-12
Penticton (2012-13)
I ran this full line, video store with movies, arcade games, cd’s and tapes, and electronic
equipment sales. I was innovative in bringing in computers, extending the hours and
having customer service orientated staff. I handled all of the money, banking, &
accounting. I expanded to 3 locations in Fort St John, Taylor and Dawson Creek. My

4. video store won Chamber of Commerce top award in 1988. In recent years I expanded
my DVD, Blu-Ray and Games selection to 13,000 units. Most recently in Penticton I
hired and trained 6 staff.
Recent Skills with Experience:
Top notch sales abilities working with the public
Professional communications efficient documentation
Computer skills are above average in hardware/software.
Accounting experience includes payroll to year-ends.
Team player/ Team Leader
Administrator including staff management
Examples of Entrepreneurial Skills
 Establishing and communicating objectives that support and align with corporate
vision by developing and implementing strategies to do so
 Complete a business plan for the location and secure financing
 .Choose store location and secure with lease negotiation.
 Complete all necessary renovations to accommodate the store.
 Complete all contracts to provide debit machines and internet access and
security alarms for the store.
 Set up banking and licensing locally and provincially.
 Set up the interior of the location to emphasize the product’s best selling features
and marking of the products. Set up computers and cash register location and
convenience for customers. Maintain the computer with product information.
 Hire and train enough staff to provide service during the busiest hours of the
location including evenings and weekends.
 Actively market the location with within the budget.
 Order new products based on the budget and be innovative with increasing the
income
 Monitoring operational efficiencies to ensure profitability while meeting operating
and capital, budgets
 Attracting, hiring and retaining qualified employees who deliver on key objectives
 Complete a business plan for the location and secure financing
 Ensuring all health and safety standards are exceeded
 Maintaining all month end documentation and providing the accounting
department accurate reports
 Providing cash/credit card summaries as required
 Ensuring banking is completed on a daily basis
 Leadership: Providing staff with skills training to provide value-added service to
customers and monitor success of training Providing leadership and guidance to
maintain high morale throughout the location.

5.  Customer Service: Monitoring customer satisfaction ratings and developing plans
to maintain or increase customer satisfaction as required
 Marketing: Implementing marketing initiatives that align with branding
Examples of Insurance Agent skills
 Provide support to new or existing clients in the promotion of personal
lines insurance products and in the processing of insurance transactions
by interviewing clients to identify insurance needs, gathering information on risk,
setting up computerized client files, submitting applications to insurance
companies for quotation or underwriting and where appropriate, quoting on and
closing business on package policies; prepares binder for forwarding.
 Review monthly outstanding renewals list and contacts clients to identify
renewal options and changes in coverage, evaluate conditions for renewal review
and investigate requests from clients for midterm changes; process all
documentation needed to renew or revise policies; remarket client coverage in
the event of premium increases or coverage changes by reviewing products
offered by other underwriters, discussing client needs, completing documentation
and submitting applications; cancels policies; processes refunds as required.
 Arrange for financing, calculate monthly premiums, arrange for direct debit
where requested and complete finance contract for all types of vehicle
and personal lines products where financing is an option.
 Provide ICBC insurance coverage and/or private vehicle insurance to clients
by discussing vehicle insurance needs and options, assisting clients to select
appropriate coverage, providing coverage for special client’s needs, generating
and signing Auto plan policies, processing transfers and cancellation of previous
coverage, collecting premiums and processing premium refunds; answers routine
enquiries concerning vehicle insurance and provide telephone quotations as
required.
 Respond to client-initiated reports concerning loss or damage by referring claims
to the centralized claims area and/or compiling information on
circumstances surrounding the event; follows up on status of claims on client
request by contacting centralized claims or through direct contact with the
adjustor in accordance with the situation; identifies and refers issues
requiring the attention.
 Assist the Insurance Services Manager in the collection of overdue premiums
by initiating contact with clients and facilitating the collections process.
 Actively solicits referrals to commercial lines representatives, wealth
management specialists and credit union sales staff; cross sells all agency
and credit union products to insurance clients.
 Maintain active insurance license by meeting all annual licensing requirements.
 In the absence of the Manager and as delegated, may assume
supervisory responsibilities for office staff.
 Maintain a professional standard of conduct at all times while promoting a
positive image of the organization.
 Maintain compliance with all audit and risk management requirements and all
other internal policies.